Miriam Firth

This paper presents a preliminary review of the current literature and use of technology within assessment and delivery of courses within higher education in the United Kingdom. The research is to be carried out during the 2009/2010 academic year using Events Management students at level 4 and level 5. The study follows the aims and objectives of the MMU Shock Absorber Project: a Higher Education Academy project to support and retain the first year learner. Beginning with a literature review of web2.0 technologies, the paper will note historical developments of this e-learning tool. Collaborative learning and other pedagogical theories will then be related to these technologies. The research methodology will comment upon the planned research to be undertaken over the next 12 months. Assessment objectives, level 4 and 5 benchmarks will also be explored to identify the need for the use of technology in relevant courses.

This handbook provides students with an essential understanding of the skills and knowledge needed to work in the Tourism, Hospitality and Events industries. It offers reflective, reflexive and critical analysis on personal, academic and professional development.

Not only looking at how to develop the skills, attributes and prospects for employment in these competitive industries, this also focuses on what the employers in Tourism, Hospitality and Events sectors require of graduate employees. Highly illustrated, the chapters contain think points and activities, and case studies are integrated throughout offering first hand advice from both employer and graduate perspectives.

The first book to focus on skills and employability in Tourism, Hospitality and Events, this is a must read for all students in these fields.

https://www.routledge.com/Employability-and-Skills-Handbook-for-Tourism-Hospitality-and-Events-Students/Firth/p/book/9781138493971

This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. using data from research completed in these industries, it hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. A key feature of this volume is that it focuses on staff perspectives and perceptions of service encounters and delivery rather than on customer or management perspectives. This will provide students, lecturers, management and customers with fresh and clear understandings of the demands made on staff, but also the perspectives from which the demands are seen. The chapters clarify to students how to apply academic knowledge within customer service contexts and include learning objectives, questions and summaries. Miriam Firth is director of Teaching and learning at the university of manchester, uK. Her research interests include vocational education and training, culture and sustainability. Cover image: © unsplash Aspects of Tourism Series Editors: chris cooper, c. michael Hall and dallen J. Timothy pbk iSBn: 978-1-78892-650-8

http://www.channelviewpublications.com/display.asp?isb=9781845417260