Xavier Z.

M
Portofolio as:
Data Analyst

Bandung, 31 Januari 2024

PORTOFOLIO DATA ANALYST

OLEH: XAVIER ZHARIF MUHAMMAD

 01 - Introduction Analyzing data
enables informed
Perkenalkan nama saya Xavier Zharif decision-making
Muhammad, Pengalaman kerja saya
sebagai Data Analyst adalah: Background pendidikan
saya adalah S1
2022 - Pengolah Data di Badan Nasional Management Bisnis
Penanggulangan Terrorisme pada bagian Telekomunikasi dan
Data dan Pelaporan. Informatika di Telkom
University Bandung yang
bermula pada tahun 2017
2023 - Support Data Analyst di PT. Telkom
hingga lulus di tahun 2021
Indonesia Pada Division Whole Sales –
Fulfillment Business
 Total Data yang diberikan adalah:
200 data

Dengan populasi data sbb:

- Umur - Bidang
- Provinsi - Nilai Pelatihan
- Penghasilan - Jumlah Pelatihan
Total Bidang yang diambil berdasarkan Provinsi:

Bidang Provinsi
30

BIDANG 25
Total
20

IT & Data 58 15

Bisnis 72 10

5
Bahasa 70

0
0 20 40 60 80
Bahasa Bisnis IT & Data
Prov A Prov B Prov C
Total Bidang yang diambil berdasarkan Umur:
Bidang Provinsi UMUR
80
70 11 19
36
60 35 6 55
50 38 36

40
30
24
20
15 16
10
0 109
Bahasa Bisnis IT & Data
18-25 26-45 Diatas45 18-25 26-45 Diatas 45

Kesimpulan: Bidang Bisnis merupakan bidang yang terbanyak diambil dengan total 72 orang dengan di
dominasi umur 26-45 Tahun
Total Pelatihan berdasarkan Provinsi dan Umur:

Provinsi A Provinsi B Provinsi C

80 75 70 90
61 78
70 60 80

60 70
50
60
50
40 34 50
40 36 33 40
31 30 40 34
30 20 20
22 30
20 14 20
20 15
12 13 20
10 10
10 10
0 0 0
A (18-25) A (26-45) A (45<) B (18-25) B (26-45) B (45<) C (18-25) C (26-45) C (45<)
Total orang Total Pelatihan selesai Total orang Total Pelatihan selesai Total orang Total Pelatihan selesai

Kesimpulan: Provinsi C dengan demografi Umur 25-45 merupakan Provinsi dengan

pengambilan Pelatihan dan Penyelesaian total pelatihan terbanyak
Rata-rata nilai Kemampuan Dasar Provinsi dan
Umur:
Nilai rata-rata tertinggi Rata-rata Nilai Rata-rata Nilai
60,0 43,0
45,0
42,5 43,8
48,9 44,0 43,2
50,0 46,6 42,5
44,1 43,0
40,0 40,8 40,6 40,8
40,0 37,9 42,0 42,0
34,3 41,0
30,0 41,5 41,2 40,0
39,0
40,9 37,6
20,0 41,0 38,0
37,0
10,0 40,5 36,0
35,0
0,0 40,0
34,0
18-25 26-45 Diatas 45 Rata-Rata Provinsi
Rata-rata Umur
Provinsi A Provinsi B Provinsi C Prov A Prov B Prov C
18-25 26-45 45<

Kesimpulan: Provinsi B dengan populasi Umur 18-25 memiliki Rata-rata Nilai tertinggi
Rata-rata nilai Pra Pelatihan dan Pasca Pelatihan
berdasarkan Provinsi dan Umur:
50,0 18-25 26-45 45<
45,0 43,0 42,5
39,2 38,7 39,8
40,0 36,2
34,4 34,7
35,0
30,3
30,0 28,9 28,1
26,3
24,1 24,6 23,6
25,0 22,3
20,4
20,0 16,4
15,0
10,0
5,0
0,0
Prov A Prov B Prov C Prov A Prov B Prov C Prov A Prov B Prov C
Pra Pasca

Kesimpulan: Provinsi B dengan populasi Umur 18-25 memiliki Rata-rata Nilai tertinggi
dengan nilai 39,1
Kesimpulan: ID yang memiliki Rata-rata nilai tertinggi
(Provinsi B|18-25 Tahun) Bidang
Bahasa
Id
1
Bahasa 29
Nilai rata-rata
Bahasa 57
90,00
81,33 Bahasa 58
80,00
70,00 71,33 Bahasa 89
70,00 Bahasa 129
60,00 54,00 51,67 Bahasa 132
49,00 48,00
50,00 43,33 Bahasa 136
40,67 39,67
40,00 34,33 35,6736,33 Bahasa 147
29,33 31,67
30,00 25,67 Bahasa 183
18,67 16,67
20,00 15,00 12,33 Bisnis 36
10,00 Bisnis 109
0,00 Bisnis 113
No 1 no no No No No No No No No No No No No No no No No no no Bisnis 125
29 57 58 89 129 132 136 147 183 36 109 113 125 166 181 62 73 111 142 Bisnis 166
Nilai rata-rata Bisnis 181
Kesimpulan: ID no 109 memiliki Rata-rata Nilai IT & Data 62

tertinggi dengan angka 81,33

IT & Data 73
IT & Data 111
IT & Data 142
PERFORMANCE FULFILLMENT INDIHOME
PERIODE FM DES’23 & MtD JAN’24
FBB DWS

Jakarta, 18 Januari 2024

DWS FULFILLMENT PERFORMANCE
Performansi Nasional Desember 2023

Realisasi PTT Desember 2023 Trend Performansi Desember 2023

Desember Avg IO: Desember Avg PS:

8.842/Day 4.454/Day

63,2% 51,7% 80,3% 93,9% W1 Avg RE: 4.862 W2 Avg PS: 5.191 W2 Avg PS: 5.348 W2 Avg PS: 5.540

RE/IO PS/IO PS/RE PS/PI

82,1% 95,0% 23,9% 55,4%

W1 Avg PS: 4.108 W2 Avg PS: 4.540 W3 Avg PS: 4.645 W4 Avg PS: 4.532

ACH
SLA PT1 SLA PT2 ACH SURVEY
12 /1/2 023 12 /3/2 023 12 /5/2 02 3 12 /7/20 23 12 /9/2 02 3 12 /11 /202 3 12 /13 /202 3 12 /15 /20 23 12 /17/2 02 3 12 /19 /20 23 12 /21/ 202 3 12 /23/ 202 3 12 /25 /20 23 12 /27/2 02 3 12 /29 /20 23 12 /31 /202 3

SALES/TARGET
RE PI PS

Realisasi PTT Desember 2023 (Telkom Regional)

ACH Target Desember
TREG IOtoRE IOtoPS REtoPS PItoPS ACH SALES SLA PT1 SLA PT2 Ach Survey
Target 168.843 TREG 1 58.9% 47.7% 77.6% 91,25% 90.4% 94,41% 22.9% 57,5%
TREG 2 65.1% 52.3% 84.4% 95,81% 80.8% 98,09% 0% 57,8%
IO 274.102
TREG 3 61.9% 47.8% 80.9% 97,53% 94.8% 96,50% 38.2% 54,4%
PS 138.063 TREG 4 65.5% 52.1% 80.0% 95,03% 61.9% 95,80% 14.3% 53,2%
Target/IO 61,6% TREG 5 64.6% 55.0% 79.9% 98,72% 79.7% 98,95% 26.1% 53,3%
TREG 6 65.5% 51.2% 80.6% 95,39% 83.0% 94,89% 0% 55,9%
PS/IO 50,4% TREG 7 64.3% 46.7% 77.1% 83,84% 79.8% 85,65% 0% 55,4%
 DWS FULFILLMENT PERFORMANCE
Performansi Nasional MtD 1-10 Jan’24

FUNNELING INPUT ORDER TO PS

ACCELERATING FULFILLMENT INDIHOME
TELKOMSEL TELKOM & TA
UPLOAD
IO PAPERLESS
AUTO FEASIBILITY QC1 AGREE FCC RE VAL WO PI PS

65.518 51.230 42.920 38.112 30.111

Input Order AF/UP Agree FCC/QC1 VAL WO/RE PS/RE : 70.25%
53.869 95.10% 48.588 88.33% 88.91% 36.415 PS/PI : 82.69%
42.864
UP/IO QC1/AF PI/VAL WO PS/IO : 45.96%
RE/Agree FCC
SHORTAGE 82.22% 94.84% 95.55% SHORTAGE
99,87%
Shortage IO 241,743 Shortage PS 124,654
IO/Day 11,512 PS/Day 5,936

PERFORMANCE DETAIL REMARK

ACH SLA SLA ACH
TREG IOtoRE IOtoPS REtoPS PItoPS ACH Target MTD Januari (1-10)
SALES PT1 PT2 SURVEY
Input Order to Achieve Target
1. Rata-rata jumlah input order per
TREG 1 59.6% 40.4% 71.5% 80.4% 19.0% 94.8% 0.0% 59.9%
Target 154,765 hari sebesar 6.500 dan rata-rata
TREG 2 67.0% 51.2% 77.6% 88.8% 19.9% 94.0% 0.0% 56.2% IO (1-10) 65,518 RE per hari 4.200
TREG 3 62.4% 45.1% 72.7% 83.4% 19.6% 87.4% 0.0% 56.0%
Ideal IO based on Percentage Des (50,4% 2. Rasio IOtoPS MtD Jan’24 masih
PS/IO) 307,261
jauh di bawah target sebesar
TREG 4 69.1% 45.5% 65.7% 84.3% 19.5% 91.1% 23.8% 53.7% Shortage IO s.d Akhir Bulan 241,743
PS to Achieve Target 60%
TREG 5 68.7% 55.0% 80.5% 93.3% 20.1% 92.8% 7.7% 53.4%
PS (1-10) 30,111 3. Rata-rata rasio survey nasional
TREG 6 71.9% 47.6% 66.9% 85.2% 21.0% 92.6% 0.0% 55.7% Ideal PS based on Percentage Des 154,765 adalah 55,89%
Shortage PS s.d Akhir Bulan 124,654
TREG 7 64.2% 36.7% 58.8% 68.3% 17.1% 92.9% 0.0% 56.3%
Percentage MTD Januari
Target/IO 42.30%
PS/IO 46.00%
DWS FULFILLMENT PERFORMANCE
IO to RE MtD 1-10 Jan’24 vs FM Des’23

REGIONAL PERFORMANCE
FM DES'23 MtD 1-10 JAN’24
TREG
IO RE IO/RE IO RE IO/RE
TREG 1 63,945 37,686 58.9% 14,716 8,773 59.6%
TREG 2 54,731 35,635 65.1% 12,083 8,093 67.0%
TREG 3 31,405 19,428 61.9% 7,076 4,412 62.4%
TREG 4 23,111 15,138 65.5% 6,649 4,594 69.1%
TREG 5 43,055 27,822 64.6% 10,380 7,127 68.7%
TREG 6 26,789 17,556 65.5% 6,260 4,501 71.9%
TREG 7 31,066 19,980 64.3% 8,354 5,364 64.2%

LESSON LEARNED & OFI

LESSON LEARNED OFI UIC Due Date

› Rata-rata Rasio IO to RE di bulan › Peningkatan jumlah dan kualitas › Telkomsel › Continue

Januari 2024 sebesar 66,13% input order
meningkat dibandingkan › Meningkatkan rasio valid survey › Telkom Akses › Continue
Desember 2023. Namun, total agar input order dapat menjadi RE
RE di 10 hari bulan Januari › Akselerasi tindak lanjut order › Telkom Akses › Continue
masih kurang jika dibandingkan invalid survey agar input order
dengan rasio Desember dapat menjadi RE
DWS FULFILLMENT PERFORMANCE
IO to PS MtD 1-10 Jan’24 vs FM Des’23

REGIONAL PERFORMANCE
FM DES'23 MtD 1-10 JAN'24
TREG
IO PS IOtoPS IO PS IOtoPS
TREG 1 63,945 30,487 47.7% 14,716 5,952 40.4%
TREG 2 54,731 28,609 52.3% 12,083 6,190 51.2%
TREG 3 31,405 15,017 47.8% 7,076 3,188 45.1%
TREG 4 23,111 12,039 52.1% 6,649 3,025 45.5%
TREG 5 43,055 23,682 55.0% 10,380 5,706 55.0%
TREG 6 26,789 13,708 51.2% 6,260 2,980 47.6%
TREG 7 31,066 14,521 46.7% 8,354 3,070 36.7%

LESSON LEARNED & OFI

LESSON LEARNED OFI UIC Due Date

› Rasio IO to PS bulan Januari › Peningkatan kuantitas dan kualitas input › Telkomsel › Continue
(45,9%) turun dibandingkan bulan order (tidak duplikat, blacklist, dll)
Desember (50,4%) › Implementasi Form Integrasi Sales, › Telkom, Telkomsel, › Jan 2024
Deployment dan Operation Telkom Akses
› Disiplin valins oleh teknisi baik untuk › Telkom Akses › Continue
order fulfillment
› New Deployment di tahun 2024 › Telkom Akses › Continue
dengan port sejumlah 1.689.175
DWS FULFILLMENT PERFORMANCE
RE to PS MtD 1-10 Jan’24 vs FM Des’23

REGIONAL PERFORMANCE

FM DES'23 MtD 1-10 JAN'24

TREG
PS RE RE/PS PS RE PS/RE
TREG 1 30,487 37,686 77.6% 5,952 8,773 67.8%
TREG 2 28,609 35,635 84.4% 6,190 8,093 76.5%
TREG 3 15,017 19,428 80.9% 3,188 4,412 72.3%
TREG 4 12,039 15,138 80.0% 3,025 4,594 65.8%
TREG 5 23,682 27,822 79.9% 5,706 7,127 80.1%
TREG 6 13,708 17,556 80.6% 2,980 4,501 66.2%
TREG 7 14,521 19,980 77.1% 3,070 5,364 57.2%

LESSON LEARNED & OFI

LESSON LEARNED OFI UIC Due Date

› Rasio RE to PS bulan Januari › Memastikan validitas tagging order, paket › Telkomsel › Continue
(70,2%) turun dibandingkan dan data pelanggan
bulan Desember (79,7%) karena › Penetapan Komitmen SLA: › Telkom Akses › Jan 2024
order cancel, revoke dan UNSC - Survey Open
- Survey Invalid
- Fallout
- PT1
- UNSC FU Mapping
- PT2
DWS FULFILLMENT PERFORMANCE
PI to PS MtD 1-10 Jan’24 vs FM Des’23

REGIONAL PERFORMANCE
FM DES'23 MtD 1-10 JAN'24
TREG
PS PI PStoPI PS PI PStoPI
TREG 1 30,487 33,410 91,25% 5,952 7,709 77,21%
TREG 2 28,909 29,861 95,81% 6,190 6,998 88,45%
TREG 3 15,017 15,397 97,53% 3,188 3,913 81,47%
TREG 4 12,039 12,669 95,03% 3,025 3,589 84,29%
TREG 5 23,682 23,989 98,72% 5,706 6,123 93,19%
TREG 6 12,708 14,371 95,39% 2,980 3,504 85,05%
TREG 7 14,521 17,319 83,84% 3,070 4,579 67,05%

LESSON LEARNED & OFI

LESSON LEARNED OFI UIC Due Date

› Rasio PI to PS bulan Januari › Penetapan Komitmen SLA TA salah › Telkom Akses › Jan 2024
(83,9%) lebih rendah dibandingkan satunya terkait SLA PT1 (3x24 Jam) dan
bulan Desember (94,1%) karena Fallout (3x24 Jam)
masih adanya order in progress
(belum EoM) dan kendala order
fallout
DWS FULFILLMENT PERFORMANCE
Ach Sales MtD 1-10 Jan’24 vs FM Des’23

REGIONAL PERFORMANCE
FM DES'23 MtD 1-10 JAN'24
TREG
PS TARGET ACH SALES PS TARGET ACH SALES
TREG 1 30,487 33,721 90.4% 5,952 31,285 19.0%
TREG 2 28,609 35,386 80.8% 6,190 31,083 19.9%
TREG 3 15,017 15,849 94.8% 3,188 16,290 19.6%
TREG 4 12,039 19,442 61.9% 3,025 15,548 19.5%
TREG 5 23,682 29,727 79.7% 5,706 28,386 20.1%
TREG 6 13,708 16,510 83.0% 2,980 14,181 21.0%
TREG 7 14,521 18,202 79.8% 3,070 17,990 17.1%

LESSON LEARNED & OFI

LESSON LEARNED OFI UIC Due Date

› Rata-rata pencapaian sales di Bulan › Peningkatan jumlah dan kualitas input › Telkomsel › Continue
Desember sebesar 82,1% dengan order
average PS daily sebesar 4,4K › Penawaran promo paket IndiHome yang › Telkomsel › Continue
sedangkan average PS daily bulan lebih menarik
Januari 2024 sebesar 3K › Gamification dan insentif untuk sales › Telkomsel › Continue
agent
DWS FULFILLMENT PERFORMANCE
SLA PT1 MtD 1-10 Jan’24 vs FM Des’23

REGIONAL PERFORMANCE
FM DES'23 MtD 1-10 JAN’24
TREG
Realisasi ACH Realisasi ACH
TREG 1 94,41% 140,91% 85,87% 128,16%
TREG 2 98,09% 146,19% 96,83% 144,53%
TREG 3 96,50% 144,03% 94,10% 140,45%
TREG 4 95,80% 142,98% 92,89% 138,64%
TREG 5 98,95% 147,69% 98,42% 146,89%
TREG 6 94,89% 141,63% 91,41% 136,43%
TREG 7 85,65% 127,84% 77,23% 115,26%

LESSON LEARNED & OFI

LESSON LEARNED OFI UIC Due Date

› SLA PT1 di bulan Desember 2023 dan › Penetapan Komitmen SLA TA salah › Telkom Akses › Jan 2024
Januari 2024 secara realisasi nasional satunya terkait SLA PT1 (3x24 Jam) dan
sudah mencapai >90% Fallout (3x24 Jam)

› Integrasi VOLTUS dengan IHLD dan LENSA › Telkom, Telkom › Feb 2024
Akses,Telkomsel
DWS FULFILLMENT PERFORMANCE
SLA PT2 MtD 1-10 Jan’24 vs FM Des’23

REGIONAL PERFORMANCE
FM DES'23 MtD 1-10 JAN’24
TREG
COMPLY TOTAL ORDER SLA PT2 COMPLY TOTAL ORDER SLA PT2
TREG 1 11 48 22.9% 0 0 0%
TREG 2 0 3 0% 0 0 0%
TREG 3 13 34 38.2% 0 0 0%
TREG 4 3 21 14.3% 5 1 45.5%
TREG 5 6 23 26.1% 2 11 40.0%
TREG 6 0 6 0% 0 5 0%
TREG 7 0 3 0% 0 0 0%

LESSON LEARNED & OFI

LESSON LEARNED OFI UIC Due Date

› Realisasi SLA PT2 di bulan Desember › Penetapan Komitmen SLA TA salah › Telkom Akses › Jan 2024
(23,9%) dan Januari (41,2%) masih satunya terkait SLA PT2 (6x24 Jam)
rendah (di bawah 40%) yang berarti › Improvement proses PT2: › Telkom Akses, › Jan 2024
lebih dari 60% order PT2 tidak dapat - Peniadaan Aproval optima Telkomsel
diselesaikan dalam waktu 6x24 Jam - Peniadaan Remanja
DWS FULFILLMENT PERFORMANCE
SLA Survey MtD 1-10 Jan’24 vs FM Des’23

REGIONAL PERFORMANCE
FM DES'23 MtD 1-10 JAN’24
TREG
ACH ACH
TREG 1 57,5% 59,9%
TREG 2 57,8% 56,2%
TREG 3 54,4% 56,0%
TREG 4 53,2% 53,7%
TREG 5 53,3% 53,4%
TREG 6 55,9% 55,7%
TREG 7 55,4% 56,3%

LESSON LEARNED & OFI

LESSON LEARNED OFI UIC Due Date

› Rata-rata achievement SLA Survey di › Penetapan Komitmen SLA TA salah › Telkom Akses › Jan 2024
bulan Desember dan Januari sebesar satunya terkait Survey Open (1x24 Jam)
55,7% karena rata-rata order Survey dan Survey Invalid (3x24 Jam)
muncu lebih dari pukul 16.00
sehingga teknisi tidak dapat
mengerjakan di hari yang sama
DWS FULFILLMENT PERFORMANCE
Komitmen SLA

Survey Survey UNSC FU

Fallout PT1 PT2
Open Invalid Mapping

SLA
SLA SLA SLA
SLA Kendala Pelanggan : 3 x 24 Jam 6 x 24 Jam
Kendala Jaringan : 3 x 24 Jam 3 x 24 Jam 1 x 24 Jam
1 x 24 Jam Kendala Operasional : 3 x 24 Jam (Terhitung sejak (Mapping PT1,
(Terhitung sejak
FCC Agree sd
RE sd PS) PT2, PT3)
PS)

PIC TERRITORY TA
GM TA AREA
 DWS FULFILLMENT PERFORMANCE
Format Laporan Harian

Regional DONE SURVEY SEND SURVEY

REG TOTAL ORDER TOTAL SURVEY MANJA HI SURVEY MANJA H+

VALID INVALID TOTAL
SURVEY HI JML (%)
JML (%) JML (%)
REG 1
REG 2
REG 3
REG 4
REG 5
REG 6
REG 7
TOTAL
Witel

TOTAL ORDER DONE SURVEY SEND SURVEY

GM WITEL SURVEY HI VALID INVALID
TOTAL SURVEY MANJA HI SURVEY MANJA H+
TOTAL
JML (%) JML (%) JML (%)
ACEH
IMANUEL GINTING S.
MEDAN
BENGKULU
AULIA RAHMAT KRIS FADLIN LAMPUNG
SIREGAR SUMSEL
BABEL
JAMBI
TONY EKO S SUMBAR
RIDAR
RIKEP
ERZA PRADIPTA MADANA
SUMUT
TOTAL
DWS FULFILLMENT PERFORMANCE
WG-1 GTM
JPP 06-08 Desember 2023, Solo
DWS FULFILLMENT PERFORMANCE
WG-2 DEPLOYMENT
JPP 06-08 Desember 2023, Solo
DWS FULFILLMENT PERFORMANCE
WG-3 OPERATION
JPP 06-08 Desember 2023, Solo
 BANDUNG TREG 3 7,227 4,310 60% KARAWANG TREG 3 962 536 55.70%
SUKABUMI TREG 3 4,334 2,621 60% SUKABUMI TREG 3 1123 618 55.00%
KARAWANG TREG 3 4,472 2,600 58% WITEL TREG IO RE IO/RE
WITEL TREG IO RE IO/RE

DWS FULFILLMENT PERFORMANCE

MAGELANG TREG 4 776 603 77.70%
MAGELANG TREG 4 2,840 2,044 72%
PURWOKERTO TREG 4 668 478 71.60%
SEMARANG TREG 4 3,558 2,427 68%
SEMARANG TREG 4 1084 765 70.60%
KUDUS TREG 4 2,610 1,709 65%
IO to RE MtD 1-10 Jan’24 vs FM Des’23 PURWOKERTO TREG 4 2,642 1,717 65%
YOGYAKARTA
PEKALONGAN
TREG 4
TREG 4
1172
1123
799
764
68.20%
68.00%
YOGYAKARTA TREG 4 4,217 2,740 65%
FM Des’24 SOLO
PEKALONGAN
TREG 4
TREG 4
3,248
3,996
2,092
2,409
64%
60%
MtD 1-10 Jan’24 KUDUS
SOLO
TREG 4
TREG 4
788
1038
523
662
66.40%
63.80%
WITEL TREG IO RE IO/RE WITEL TREG IO RE IO/RE WITEL TREG IO RE IO/RE WITEL TREG IO RE IO/RE
BENGKULU TREG 1 2,675 2,006 75% JEMBER TREG 5 1,467 1,100 75% RIKEP TREG 1 829 576 69.50% MADURA TREG 5 655 507 77.40%
RIKEP TREG 1 829 2,702 67% KEDIRI TREG 5 1,995 1,404 70% SBY UTARA TREG 5 1728 1270 73.50%
BENGKULU TREG 1 471 319 67.70%
PKPINANG TREG 1 2,029 1,274 63% SBY SELATAN TREG 5 3,914 2,705 69% SBY SELATAN TREG 5 929 676 72.80%
PALEMBNG TREG 1 1645 1083 65.80%
SIANTAR TREG 1 6,189 3,831 62% MADIUN TREG 5 2,411 1,634 68% JEMBER TREG 5 390 283 72.60%
SIANTAR TREG 1 1469 964 65.60%
PALEMBNG TREG 1 7,328 4,486 61% MADURA TREG 5 3,144 2,152 68% KEDIRI TREG 5 492 352 71.50%
JAMBI TREG 1 2,913 1,718 59% KUPANG TREG 5 2,485 1,665 67% RIDAR TREG 1 1607 998 62.10%
PADANG TREG 1 1437 859 59.80% DENPASAR TREG 5 822 587 71.40%
ACEH TREG 1 8,865 5,126 58% SBY UTARA TREG 5 7,318 4,883 67%
KUPANG TREG 5 579 411 71.00%
MEDAN TREG 1 12,088 6,802 56% MALANG TREG 5 3,588 2,320 65% ACEH TREG 1 2291 1362 59.50%
MADIUN TREG 5 597 420 70.40%
LAMPUNG TREG 1 5,004 2,741 55% DENPASAR TREG 5 3,009 1,886 63% PKPINANG TREG 1 407 235 57.70%
PASURUAN TREG 5 1,999 1,214 61% MALANG TREG 5 805 563 69.90%
PADANG TREG 1 6,233 3,412 55% MEDAN TREG 1 2696 1473 54.60%
RIDAR TREG 1 6,559 3,588 55% MATARAM TREG 5 3,140 1,842 59% MATARAM TREG 5 781 529 67.70%
JAMBI TREG 1 615 310 50.40%
WITEL TREG IO RE IO/RE SIDOARJO TREG 5 6,376 3,777 59% SIDOARJO TREG 5 1468 896 61.00%
LAMPUNG TREG 1 1249 594 47.60%
JAKSEL TREG 2 3,864 2,796 72% SINGARJA TREG 5 2,209 1,240 56% PASURUAN TREG 5 482 278 57.70%
WITEL TREG IO RE IO/RE
BEKASI TREG 2 8,995 6,377 71% WITEL TREG IO RE IO/RE SINGARJA TREG 5 652 355 54.40%
JAKPUS TREG 2 432 328 75.90%
JAKTIM TREG 2 5,642 3,937 70% BANJARMASIN TREG 6 5,514 3,981 72% WITEL TREG IO RE IO/RE
SAMARINDA TREG 6 5,152 3,572 69%
JAKSEL TREG 2 930 692 74.40%
JAKUT TREG 2 3,512 2,418 69% BANJARMASIN TREG 6 1116 937 84.00%
SERANG TREG 2 6,129 4,222 69% BALIKPAPAN TREG 6 3,351 2,275 68% JAKTIM TREG 2 1213 901 74.30%
BALIKPAPAN TREG 6 750 609 81.20%
JAKBAR TREG 2 5,457 3,645 67% PALANGKARAYA TREG 6 3,402 2,292 67% BEKASI TREG 2 1719 1271 73.90%
TARAKAN TREG 6 522 358 68.60%
JAKPUS TREG 2 1,981 1,318 67% TARAKAN TREG 6 2,296 1,478 64% JAKUT TREG 2 788 557 70.70%
PONTIANAK TREG 6 1600 1085 67.80%
TANGERANG TREG 2 10,033 6,015 60% PONTIANAK TREG 6 7,074 3,958 56% SERANG TREG 2 1213 856 70.60%
SAMARINDA TREG 6 1385 935 67.50%
BOGOR TREG 2 9118 4907 54% WITEL TREG IO RE IO/RE JAKBAR TREG 2 1367 942 68.90%
PALANGKARAYA TREG 6 887 577 65.10%
WITEL TREG IO RE IO/RE SORONG TREG 7 2,657 1,965 74% BOGOR TREG 2 2121 1230 58.00%
KENDARI TREG 7 2,873 1,989 69%
WITEL TREG IO RE IO/RE
BANDUNG BARAT TREG 3 7,482 4,949 66% TANGERANG TREG 2 2300 1316 57.20%
TASIKMALAYA TREG 3 3,741 2,432 65% AMBON TREG 7 2,359 1,610 68% JAYAPURA TREG 7 770 564 73.20%
WITEL TREG IO RE IO/RE AMBON TREG 7 750 531 70.80%
CIREBON TREG 3 4,149 2,516 61% GORONTALO TREG 7 1,713 1,160 68%
TASIKMALAYA TREG 3 766 537 70.10% GORONTALO TREG 7 299 204 68.20%
BANDUNG TREG 3 7,227 4,310 60% MAKASAR TREG 7 6,104 4,063 67%
JAYAPURA TREG 7 2,900 1,894 65%
BANDUNG BARAT TREG 3 1623 1108 68.30% SORONG TREG 7 875 593 67.80%
SUKABUMI TREG 3 4,334 2,621 60%
KARAWANG TREG 3 4,472 2,600 58% MENADO TREG 7 4,873 2,955 61% BANDUNG TREG 3 1651 1051 63.70% MAKASAR TREG 7 1628 1101 67.60%
WITEL TREG IO RE IO/RE PAREPARE TREG 7 4,194 2,470 59% CIREBON TREG 3 951 562 59.10% KENDARI TREG 7 810 505 62.30%
MAGELANG TREG 4 2,840 2,044 72% PALU TREG 7 3,393 1,874 55% KARAWANG TREG 3 962 536 55.70% MENADO TREG 7 1322 814 61.60%
SEMARANG TREG 4 3,558 2,427 68% SUKABUMI TREG 3 1123 618 55.00% PALU TREG 7 757 422 55.70%
KUDUS TREG 4 2,610 1,709 65% WITEL TREG IO RE IO/RE PAREPARE TREG 7 1143 630 55.10%
PURWOKERTO TREG 4 2,642 1,717 65% MAGELANG TREG 4 776 603 77.70%
YOGYAKARTA TREG 4 4,217 2,740 65% PURWOKERTO TREG 4 668 478 71.60%
SOLO TREG 4 3,248 2,092 64%
SEMARANG TREG 4 1084 765 70.60%
PEKALONGAN TREG 4 3,996 2,409 60%
YOGYAKARTA TREG 4 1172 799 68.20%
WITEL TREG IO RE IO/RE
JEMBER TREG 5 1,467 1,100 75%
PEKALONGAN TREG 4 1123 764 68.00%
KEDIRI TREG 5 1,995 1,404 70% KUDUS TREG 4 788 523 66.40%
SBY SELATAN TREG 5 3,914 2,705 69% SOLO TREG 4 1038 662 63.80%
MADIUN TREG 5 2,411 1,634 68% WITEL TREG IO RE IO/RE
MADURA TREG 5 3,144 2,152 68% MADURA TREG 5 655 507 77.40%
KUPANG TREG 5 2,485 1,665 67% SBY UTARA TREG 5 1728 1270 73.50%
SBY UTARA TREG 5 7,318 4,883 67%
 KARAWANG TREG 3 4,472 2,123 47.50% BANDUNG BARAT TREG 3 1,623 650 40.00%
BANDUNG BARAT TREG 3 7,482 3,119 41.70% SUKABUMI TREG 3 1,123 441 39.30%
WITEL TREG IO RE IO/PS Witel TREG IO PS IOtoPS

DWS FULFILLMENT PERFORMANCE

SEMARANG TREG 4 3,558 1,998 56.20% YOGYAKARTA TREG 4 1,172 602 51.40%
MAGELANG TREG 4 2,840 1,590 56.00% PURWOKERTO TREG 4 668 340 50.90%
YOGYAKARTA TREG 4 4,217 2,332 55.30% SEMARANG TREG 4 1,084 545 50.30%
IO to PS MtD 1-10 Jan’24 vs FM Des’23 PURWOKERTO
KUDUS
TREG 4
TREG 4
2,642
2,610
1,394
1,349
52.80%
51.70%
KUDUS
SOLO
TREG 4
TREG 4
788
1,038
363
431
46.10%
41.50%
FM Des’24 SOLO TREG 4 3,248 1,651 50.80% MtD 1-10 Jan’24 PEKALONGAN TREG 4 1,123 457 40.70%
PEKALONGAN TREG 4 3,996 1,725 43.20% MAGELANG TREG 4 776 287 37.00%
WITEL TREG IO RE IO/PS WITEL TREG IO RE IO/PS Witel TREG IO PS IOtoPS Witel TREG IO PS IOtoPS
BENGKULU TREG 1 2,675 1,715 64.10% JEMBER TREG 5 1,467 1,035 70.60% BENGKULU TREG 1 471 254 53.90% JEMBER TREG 5 390 267 68.50%
RIKEP TREG 1 4,062 2,309 56.80% SBY SELATAN TREG 5 3,914 2,561 65.40% RIKEP TREG 1 829 437 52.70% SBY SELATAN TREG 5 929 622 67.00%
PKPINANG TREG 1 2,029 1,134 55.90% KEDIRI TREG 5 1,995 1,258 63.10% PKPINANG TREG 1 407 211 51.80% KEDIRI TREG 5 492 318 64.60%
PALEMBNG TREG 1 7,328 3,624 49.50% KUPANG TREG 5 2,485 1,403 56.50% PALEMBNG TREG 1 1,645 791 48.10% MALANG TREG 5 805 481 59.80%
SIANTAR TREG 1 6,189 2,981 48.20% PASURUAN TREG 5 1,999 1,129 56.50% PADANG TREG 1 1,437 590 41.10% SBY UTARA TREG 5 1,728 1,004 58.10%
JAMBI TREG 1 2,913 1,375 47.20% MADURA TREG 5 3,144 1,761 56.00% SIANTAR TREG 1 1,469 597 40.60% MADURA TREG 5 655 367 56.00%
MEDAN TREG 1 12,088 5,674 46.90% MALANG TREG 5 3,588 1,990 55.50% DENPASAR TREG 5 822 455 55.40%
MEDAN TREG 1 2,696 1,084 40.20%
PADANG TREG 1 6,233 2,831 45.40% MADIUN TREG 5 2,411 1,333 55.30% PASURUAN TREG 5 482 258 53.50%
RIDAR TREG 1 1,607 626 39.00%
RIDAR TREG 1 6,559 2,899 44.20% SBY UTARA TREG 5 7,318 4,044 55.30% MADIUN TREG 5 597 318 53.30%
JAMBI TREG 1 615 238 38.70%
LAMPUNG TREG 1 5,004 2,203 44.00% DENPASAR TREG 5 3,009 1,622 53.90% MATARAM TREG 5 781 408 52.20%
LAMPUNG TREG 1 1,249 442 35.40%
ACEH TREG 1 8,865 3,742 42.20% SIDOARJO TREG 5 6,376 3,199 50.20% KUPANG TREG 5 579 280 48.40%
ACEH TREG 1 2,291 682 29.80%
WITEL TREG IO RE IO/PS MATARAM TREG 5 3,140 1,490 47.50% SIDOARJO TREG 5 1,468 705 48.00%
Witel TREG IO PS IOtoPS
JAKSEL TREG 2 3,864 2,511 65.00% SINGARJA TREG 5 2,209 857 38.80% SINGARJA TREG 5 652 223 34.20%
JAKTIM TREG 2 5,642 3,428 60.80% JAKSEL TREG 2 930 613 65.90%
WITEL TREG IO RE IO/PS JAKTIM TREG 2 1,213 760 62.70% Witel TREG IO PS IOtoPS
JAKUT TREG 2 3,512 2,108 60.00%
SAMARINDA TREG 6 5,152 2,939 57.00% JAKUT TREG 2 788 474 60.20% TARAKAN TREG 6 522 259 49.60%
BEKASI TREG 2 8,995 5,137 57.10%
PALANGKARAYA TREG 6 3,402 1,878 55.20% JAKPUS TREG 2 432 257 59.50% SAMARINDA TREG 6 1,385 679 49.00%
JAKPUS TREG 2 1,981 1,097 55.40%
BANJARMASIN TREG 6 5,514 2,987 54.20% BEKASI TREG 2 1,719 991 57.60% BALIKPAPAN TREG 6 750 365 48.70%
JAKBAR TREG 2 5,457 2,994 54.90%
BALIKPAPAN TREG 6 3,351 1,609 48.00% JAKBAR TREG 2 1,367 700 51.20% PALANGKARAYA TREG 6 887 428 48.30%
SERANG TREG 2 6,129 2,934 47.90%
TARAKAN TREG 6 2,296 1,084 47.20% SERANG TREG 2 1,213 559 46.10% PONTIANAK TREG 6 1,600 772 48.30%
BOGOR TREG 2 9,118 4,047 44.40%
PONTIANAK TREG 6 7,074 3,211 45.40% BANJARMASIN TREG 6 1,116 477 42.70%
TANGERANG TREG 2 10,033 4,353 43.40% BOGOR TREG 2 2,121 895 42.20%
WITEL TREG IO RE IO/PS Witel TREG IO PS IOtoPS
WITEL TREG IO RE IO/PS TANGERANG TREG 2 2,300 941 40.90%
GORONTALO TREG 7 1,713 976 57.00% GORONTALO TREG 7 299 155 51.80%
BANDUNG TREG 3 7,227 3,778 52.30% Witel TREG IO PS IOtoPS
AMBON TREG 7 2,359 1,268 53.80% AMBON TREG 7 750 376 50.10%
TASIKMALAYA TREG 3 3,741 1,901 50.80% BANDUNG TREG 3 1,651 889 53.80%
SUKABUMI TREG 3 4,334 2,117 48.80% KENDARI TREG 7 2,873 1,458 50.70% MAKASAR TREG 7 1,628 658 40.40%
TASIKMALAYA TREG 3 766 378 49.30%
CIREBON TREG 3 4,149 1,979 47.70% SORONG TREG 7 2,657 1,301 49.00% JAYAPURA TREG 7 770 287 37.30%
CIREBON TREG 3 951 428 45.00%
KARAWANG TREG 3 4,472 2,123 47.50% MAKASAR TREG 7 6,104 2,861 46.90% KENDARI TREG 7 810 296 36.50%
KARAWANG TREG 3 962 402 41.80%
BANDUNG BARAT TREG 3 7,482 3,119 41.70% JAYAPURA TREG 7 2,900 1,346 46.40% PALU TREG 7 757 254 33.60%
BANDUNG BARAT TREG 3 1,623 650 40.00%
WITEL TREG IO RE IO/PS PAREPARE TREG 7 4,194 1,899 45.30% PAREPARE TREG 7 1,143 382 33.40%
SUKABUMI TREG 3 1,123 441 39.30%
SEMARANG TREG 4 3,558 1,998 56.20% MENADO TREG 7 4,873 2,029 41.60% MENADO TREG 7 1,322 428 32.40%
Witel TREG IO PS IOtoPS
MAGELANG TREG 4 2,840 1,590 56.00% PALU TREG 7 3,393 1,383 40.80% SORONG TREG 7 875 234 26.70%
YOGYAKARTA TREG 4 1,172 602 51.40%
YOGYAKARTA TREG 4 4,217 2,332 55.30%
PURWOKERTO TREG 4 668 340 50.90%
PURWOKERTO TREG 4 2,642 1,394 52.80%
SEMARANG TREG 4 1,084 545 50.30%
KUDUS TREG 4 2,610 1,349 51.70%
KUDUS TREG 4 788 363 46.10%
SOLO TREG 4 3,248 1,651 50.80%
SOLO TREG 4 1,038 431 41.50%
PEKALONGAN TREG 4 3,996 1,725 43.20%
PEKALONGAN TREG 4 1,123 457 40.70%
WITEL TREG IO RE IO/PS
MAGELANG TREG 4 776 287 37.00%
JEMBER TREG 5 1,467 1,035 70.60%
SBY SELATAN TREG 5 3,914 2,561 65.40% Witel TREG IO PS IOtoPS
KEDIRI TREG 5 1,995 1,258 63.10% JEMBER TREG 5 390 267 68.50%
SBY SELATAN TREG 5 929 622 67.00%
DWS FULFILLMENT PERFORMANCE
RE to PS MtD 1-10 Jan’24 vs FM Des’23
MtD 1-10 Jan’24
FM Des’24
DWS FULFILLMENT PERFORMANCE
PI to PS MtD 1-10 Jan’24 vs FM Des’23
FM Des’24 MtD 1-10 Jan’24
 BANDUNG TREG 3 889 4,567 19.5%
BANDUNG BARAT TREG 3 3,119 3,058 102.0% BANDUNG BARAT TREG 3 650 3,400 19.1%
TASIKMALAYA TREG 3 1,901 2,000 95.1% CIREBON TREG 3 428 2,425 17.6%
BANDUNG TREG 3 3,778 4,108 92.0% TASIKMALAYA TREG 3 378 2,224 17.0%

DWS FULFILLMENT PERFORMANCE

CIREBON TREG 3 1,979 2,182 90.7% WITEL TREG SALES TARGET SALES/TARGET
KARAWANG TREG 3 2,123 2,470 86.0% SEMARANG TREG 4 545 2,200 24.8%
WITEL TREG SALES TARGET SALES/TARGET PEKALONGAN TREG 4 457 2,199 20.8%
MAGELANG TREG 4 1,590 2,290 69.4% YOGYAKARTA TREG 4 602 2,992 20.1%
Ach Sales MtD 1-10 Jan’24 vs FM Des’23 SEMARANG TREG 4 1,998 3,181 62.8% SOLO TREG 4 431 2,190 19.7%
YOGYAKARTA TREG 4 2,332 3,714 62.8% KUDUS TREG 4 363 1,902 19.1%

FM Des’24 KUDUS
PURWOKERTO
TREG 4
TREG 4
1,349
1,394
2,151
2,340
62.7%
59.6%
MtD 1-10 Jan’24
PURWOKERTO
MAGELANG
TREG 4
TREG 4
340
287
1,989
2,076
17.1%
13.8%
SOLO TREG 4 1,651 2,811 58.7% WITEL TREG SALES TARGET SALES/TARGET WITEL TREG SALES TARGET SALES/TARGET
PEKALONGAN TREG 4 1,725 2,955 58.4% SIANTAR TREG 1 597 2,767 21.6% KEDIRI TREG 5 318 1,291 24.6%
WITEL TREG SALES TARGET SALES/TARGET WITEL TREG SALES TARGET SALES/TARGET ACEH TREG 1 682 3,269 20.9% JEMBER TREG 5 267 1,164 22.9%
BENGKULU TREG 1 1,715 1,513 113.4% MADURA TREG 5 1,761 1,733 101.6% PADANG TREG 1 590 2,859 20.6% SBY UTARA TREG 5 1,004 4,533 22.1%
ACEH TREG 1 3,742 3,390 110.4% PALEMBNG TREG 1 791 4,113 19.2% MADURA TREG 5 367 1,701 21.6%
KEDIRI TREG 5 1,258 1,315 95.7%
SIANTAR TREG 1 2,981 2,870 103.9% MEDAN TREG 1 1,084 5,661 19.1% MADIUN TREG 5 318 1,514 21.0%
SIDOARJO TREG 5 3,199 3,471 92.2%
MEDAN TREG 1 5,674 5,871 96.6% RIDAR TREG 1 626 3,331 18.8%
SBY UTARA TREG 5 4,044 4,618 87.6% SIDOARJO TREG 5 705 3,407 20.7%
PADANG TREG 1 2,831 3,263 86.8% BENGKULU TREG 1 254 1,414 18.0%
JEMBER TREG 5 1,035 1,186 87.3% MATARAM TREG 5 408 2,020 20.2%
JAMBI TREG 1 1,375 1,589 86.5% LAMPUNG TREG 1 442 2,466 17.9%
PKPINANG TREG 1 1,134 1,336 84.9% MADIUN TREG 5 1,333 1,542 86.4% SBY SELATAN TREG 5 622 3,215 19.3%
PKPINANG TREG 1 211 1,249 16.9%
LAMPUNG TREG 1 2,203 2,638 83.5% PASURUAN TREG 5 1,129 1,427 79.1% RIKEP TREG 1 437 2,671 16.4% DENPASAR TREG 5 455 2,365 19.2%
PALEMBNG TREG 1 3,624 4,400 82.4% KUPANG TREG 5 1,403 1,776 79.0% JAMBI TREG 1 238 1,485 16.0% PASURUAN TREG 5 258 1,401 18.4%
RIDAR TREG 1 2,899 3,803 76.2% SBY SELATAN TREG 5 2,561 3,276 78.2% WITEL TREG SALES TARGET SALES/TARGET KUPANG TREG 5 280 1,574 17.8%
RIKEP TREG 1 2,309 3,048 75.8% MALANG TREG 5 1,990 2,810 70.8% JAKBAR TREG 2 700 2,230 31.4% MALANG TREG 5 481 2,759 17.4%
WITEL TREG SALES TARGET SALES/TARGET SERANG TREG 2 559 2,208 25.3% SINGARJA TREG 5 223 1,442 15.5%
MATARAM TREG 5 1,490 2,279 65.4%
JAKUT TREG 2 2,108 2,275 92.7% TANGERANG TREG 2 941 4,061 23.2% WITEL TREG SALES TARGET SALES/TARGET
JAKBAR TREG 2 2,994 3,415 87.7%
DENPASAR TREG 5 1,622 2,668 60.8%
BOGOR TREG 2 895 4,298 20.8% PONTIANAK TREG 6 772 2,971 26.0%
SERANG TREG 2 2,934 3,381 86.8% SINGARJA TREG 5 857 1,626 52.7%
BEKASI TREG 2 991 5,001 19.8% PALANGKARAYA TREG 6 428 1,844 23.2%
JAKTIM TREG 2 3,428 4,012 85.4% WITEL TREG SALES TARGET SALES/TARGET
JAKUT TREG 2 474 2,753 17.2% SAMARINDA TREG 6 679 2,972 22.8%
BEKASI TREG 2 5,137 6,126 83.9% PONTIANAK TREG 6 3,211 3,459 92.8%
JAKSEL TREG 2 613 3,913 15.7%
JAKSEL TREG 2 2,511 3,234 77.6% BANJARMASIN TREG 6 2,987 3,381 88.3% TARAKAN TREG 6 259 1,343 19.3%
JAKTIM TREG 2 760 4,855 15.7%
BOGOR TREG 2 4,047 5,265 76.9% PALANGKARAYA TREG 6 1,878 2,147 87.5% BALIKPAPAN TREG 6 365 2,147 17.0%
JAKPUS TREG 2 257 1,764 14.6%
JAKPUS TREG 2 1,097 1,458 75.2% SAMARINDA TREG 6 2,939 3,460 84.9% BANJARMASIN TREG 6 477 2,904 16.4%
WITEL TREG SALES TARGET SALES/TARGET
TANGERANG TREG 2 4,353 6,220 70.0% WITEL TREG SALES TARGET SALES/TARGET
TARAKAN TREG 6 1,084 1,564 69.3% SUKABUMI TREG 3 441 1,658 26.6%
WITEL TREG SALES TARGET SALES/TARGET KENDARI TREG 7 296 1,414 20.9%
SUKABUMI TREG 3 2,117 2,031 104.2%
BALIKPAPAN TREG 6 1,609 2,499 64.4% KARAWANG TREG 3 402 2,016 19.9%
WITEL TREG SALES TARGET SALES/TARGET BANDUNG TREG 3 889 4,567 19.5% PAREPARE TREG 7 382 1,937 19.7%
BANDUNG BARAT TREG 3 3,119 3,058 102.0%
GORONTALO TREG 7 976 863 113.1% BANDUNG BARAT TREG 3 650 3,400 19.1% MAKASAR TREG 7 658 3,419 19.2%
TASIKMALAYA TREG 3 1,901 2,000 95.1%
BANDUNG TREG 3 3,778 4,108 92.0% KENDARI TREG 7 1,458 1,430 102.0% CIREBON TREG 3 428 2,425 17.6% AMBON TREG 7 376 2,053 18.3%
CIREBON TREG 3 1,979 2,182 90.7% PAREPARE TREG 7 1,899 1,958 97.0% TASIKMALAYA TREG 3 378 2,224 17.0% GORONTALO TREG 7 155 853 18.2%
KARAWANG TREG 3 2,123 2,470 86.0% WITEL TREG SALES TARGET SALES/TARGET MENADO TREG 7 428 2,881 14.9%
MAKASAR TREG 7 2,861 3,457 82.8%
WITEL TREG SALES TARGET SALES/TARGET SEMARANG TREG 4 545 2,200 24.8% JAYAPURA TREG 7 287 1,944 14.8%
PALU TREG 7 1,383 1,744 79.3%
MAGELANG TREG 4 1,590 2,290 69.4% PEKALONGAN TREG 4 457 2,199 20.8% PALU TREG 7 254 1,725 14.7%
SORONG TREG 7 1,301 1,787 72.8% YOGYAKARTA TREG 4 602 2,992 20.1%
SEMARANG TREG 4 1,998 3,181 62.8% SORONG TREG 7 234 1,764 13.3%
YOGYAKARTA TREG 4 2,332 3,714 62.8%
MENADO TREG 7 2,029 2,913 69.7% SOLO TREG 4 431 2,190 19.7%
KUDUS TREG 4 1,349 2,151 62.7% JAYAPURA TREG 7 1,346 1,970 68.3% KUDUS TREG 4 363 1,902 19.1%
PURWOKERTO TREG 4 1,394 2,340 59.6% AMBON TREG 7 1,268 2,080 61.0% PURWOKERTO TREG 4 340 1,989 17.1%
SOLO TREG 4 1,651 2,811 58.7% MAGELANG TREG 4 287 2,076 13.8%
PEKALONGAN TREG 4 1,725 2,955 58.4% WITEL TREG SALES TARGET SALES/TARGET
WITEL TREG SALES TARGET SALES/TARGET KEDIRI TREG 5 318 1,291 24.6%
MADURA TREG 5 1,761 1,733 101.6% JEMBER TREG 5 267 1,164 22.9%
KEDIRI TREG 5 1,258 1,315 95.7% SBY UTARA TREG 5 1,004 4,533 22.1%
SIDOARJO TREG 5 3,199 3,471 92.2% MADURA TREG 5 367 1,701 21.6%
SBY UTARA TREG 5 4,044 4,618 87.6% MADIUN TREG 5 318 1,514 21.0%
JEMBER TREG 5 1,035 1,186 87.3% SIDOARJO TREG 5 705 3,407 20.7%
MADIUN TREG 5 1,333 1,542 86.4% MATARAM TREG 5 408 2,020 20.2%
PASURUAN TREG 5 1,129 1,427 79.1% SBY SELATAN TREG 5 622 3,215 19.3%
KUPANG TREG 5 1,403 1,776 79.0% DENPASAR TREG 5 455 2,365 19.2%
SBY SELATAN TREG 5 2,561 3,276 78.2% PASURUAN TREG 5 258 1,401 18.4%
MALANG TREG 5 1,990 2,810 70.8% KUPANG TREG 5 280 1,574 17.8%
MATARAM TREG 5 1,490 2,279 65.4% MALANG TREG 5 481 2,759 17.4%
DENPASAR TREG 5 1,622 2,668 60.8%
DWS FULFILLMENT PERFORMANCE
SLA PT1 MtD 1-10 Jan’24 vs FM Des’23

FM Des’23 MtD 1-10 Jan’24

 KARAWANG TREG 3 8 17 47.1%
BANDUNG BARAT TREG 3 0 0 0.0%
BANDUNG TREG 3 2 6 33.3% CIREBON TREG 3 0 0 0.0%
CIREBON TREG 3 0 6 0.0% KARAWANG TREG 3 0 1 0.0%
SUKABUMI TREG 3 0 0 0.0% SUKABUMI TREG 3 0 0 0.0%

DWS FULFILLMENT PERFORMANCE

WITEL TREG COMPLY TOTAL ORDER ACH TASIKMALAYA TREG 3 0 0 0.0%
YOGYAKARTA TREG 4 2 3 66.70% WITEL TREG COMPLY TOTAL ORDER ACH
KUDUS TREG 4 1 2 50.0% SEMARANG TREG 4 2 3 66.7%

SLA PT2 FM Des’23 MAGELANG

PEKALONGAN
TREG 4
TREG 4
0
0
5
1
0.0%
0.0%
MAGELANG
YOGYAKARTA
TREG 4
TREG 4
2
1
4
2
50.0%
50.0%

FM Des’24 PURWOKERTO
SEMARANG
TREG 4
TREG 4
0
0
1
4
0.0%
0.0%
KUDUS
MtD 1-10 Jan’24
PEKALONGAN
TREG 4
TREG 4
0
0
1
0
0.0%
0.0%
PURWOKERTO TREG 4 0 0 0.0%
SOLO TREG 4 0 5 0.0% SOLO TREG 4 0 1 0.0%
WITEL TREG COMPLY TOTAL ORDER ACH WITEL TREG COMPLY TOTAL ORDER ACH WITEL TREG COMPLY TOTAL ORDER ACH WITEL TREG COMPLY TOTAL ORDER ACH
BENGKULU TREG 1 6 9 66.7% SBY UTARA TREG 5 1 1 100.0% ACEH TREG 1 0 0 0.0% SIDOARJO TREG 5 2 2 100.0%
PADANG TREG 1 1 2 50.0% MALANG TREG 5 3 10 30.0% BENGKULU TREG 1 0 0 0.0% DENPASAR TREG 5 0 0 0.0%
ACEH TREG 1 1 4 25.0% MADIUN TREG 5 2 8 25.0% JAMBI TREG 1 0 0 0.0% JEMBER TREG 5 0 0 0.0%
RIKEP TREG 1 3 14 21.4% LAMPUNG TREG 1 0 0 0.0% KEDIRI TREG 5 0 0 0.0%
DENPASAR TREG 5 0 0 0.0%
JAMBI TREG 1 0 2 0.0% MEDAN TREG 1 0 0 0.0% KUPANG TREG 5 0 0 0.0%
JEMBER TREG 5 0 0 0.0%
LAMPUNG TREG 1 0 1 0.0% PADANG TREG 1 0 0 0.0% MADIUN TREG 5 0 0 0.0%
MEDAN TREG 1 0 13 0.0% KEDIRI TREG 5 0 0 0.0% PALEMBNG TREG 1 0 0 0.0% MADURA TREG 5 0 0 0.0%
PALEMBNG TREG 1 0 1 0.0% KUPANG TREG 5 0 0 0.0% PKPINANG TREG 1 0 0 0.0% MALANG TREG 5 0 2 0.0%
PKPINANG TREG 1 0 0 0.0% MADURA TREG 5 0 1 0.0% RIDAR TREG 1 0 0 0.0% MATARAM TREG 5 0 0 0.0%
RIDAR TREG 1 0 2 0.0% MATARAM TREG 5 0 0 0.0% RIKEP TREG 1 0 0 0.0% PASURUAN TREG 5 0 0 0.0%
SIANTAR TREG 1 0 0 0.0% PASURUAN TREG 5 0 0 0.0% SIANTAR TREG 1 0 0 0.0% SBY SELATAN TREG 5 0 0 0.0%
WITEL TREG COMPLY TOTAL ORDER ACH SBY SELATAN TREG 5 0 0 0.0% WITEL TREG COMPLY TOTAL ORDER ACH SBY UTARA TREG 5 0 0 0.0%
BEKASI TREG 2 0 2 0.0% SIDOARJO TREG 5 0 1 0.0% BEKASI TREG 2 0 0 0.0% SINGARJA TREG 5 0 1 0.0%
BOGOR TREG 2 0 0 0.0% BOGOR TREG 2 0 0 0.0%
SINGARJA TREG 5 0 2 0.0% WITEL TREG COMPLY TOTAL ORDER ACH
JAKBAR TREG 2 0 0 0.0% JAKBAR TREG 2 0 0 0.0%
WITEL TREG COMPLY TOTAL ORDER ACH BALIKPAPAN TREG 6 0 0 0.0%
JAKPUS TREG 2 0 0 0.0% JAKPUS TREG 2 0 0 0.0%
BALIKPAPAN TREG 6 0 0 0.0% BANJARMASIN TREG 6 0 0 0.0%
JAKSEL TREG 2 0 0 0.0% JAKSEL TREG 2 0 0 0.0%
BANJARMASIN TREG 6 0 0 0.0% PALANGKARAYA TREG 6 0 0 0.0%
JAKTIM TREG 2 0 0 0.0% JAKTIM TREG 2 0 0 0.0% PONTIANAK TREG 6 0 0 0.0%
JAKUT TREG 2 0 1 0.0% PALANGKARAYA TREG 6 0 2 0.0% JAKUT TREG 2 0 0 0.0% SAMARINDA TREG 6 0 0 0.0%
SERANG TREG 2 0 0 0.0% PONTIANAK TREG 6 0 0 0.0% SERANG TREG 2 0 0 0.0% TARAKAN TREG 6 0 0 0.0%
TANGERANG TREG 2 0 0 0.0% SAMARINDA TREG 6 0 0 0.0% TANGERANG TREG 2 0 0 0.0% WITEL TREG COMPLY TOTAL ORDER ACH
WITEL TREG COMPLY TOTAL ORDER ACH TARAKAN TREG 6 0 4 0.0% WITEL TREG COMPLY TOTAL ORDER ACH AMBON TREG 7 0 0 0.0%
TASIKMALAYA TREG 3 2 3 66.7% WITEL TREG COMPLY TOTAL ORDER ACH BANDUNG TREG 3 0 0 0.0% GORONTALO TREG 7 0 0 0.0%
BANDUNG BARAT TREG 3 1 2 50.0% BANDUNG BARAT TREG 3 0 0 0.0%
AMBON TREG 7 0 2 0.0% JAYAPURA TREG 7 0 0 0.0%
KARAWANG TREG 3 8 17 47.1% CIREBON TREG 3 0 0 0.0%
GORONTALO TREG 7 0 1 0.0% KENDARI TREG 7 0 0 0.0%
BANDUNG TREG 3 2 6 33.3% KARAWANG TREG 3 0 1 0.0%
JAYAPURA TREG 7 0 0 0.0% MAKASAR TREG 7 0 0 0.0%
CIREBON TREG 3 0 6 0.0% SUKABUMI TREG 3 0 0 0.0%
KENDARI TREG 7 0 0 0.0% MENADO TREG 7 0 0 0.0%
SUKABUMI TREG 3 0 0 0.0% TASIKMALAYA TREG 3 0 0 0.0%
MAKASAR TREG 7 0 0 0.0% PALU TREG 7 0 0 0.0%
WITEL TREG COMPLY TOTAL ORDER ACH WITEL TREG COMPLY TOTAL ORDER ACH PAREPARE TREG 7 0 0 0.0%
YOGYAKARTA TREG 4 2 3 66.70% MENADO TREG 7 0 0 0.0% SEMARANG TREG 4 2 3 66.7% SORONG TREG 7 0 0 0.0%
KUDUS TREG 4 1 2 50.0% PALU TREG 7 0 0 0.0% MAGELANG TREG 4 2 4 50.0%
MAGELANG TREG 4 0 5 0.0% PAREPARE TREG 7 0 0 0.0% YOGYAKARTA TREG 4 1 2 50.0%
PEKALONGAN TREG 4 0 1 0.0% SORONG TREG 7 0 0 0.0% KUDUS TREG 4 0 1 0.0%
PURWOKERTO TREG 4 0 1 0.0% PEKALONGAN TREG 4 0 0 0.0%
SEMARANG TREG 4 0 4 0.0% PURWOKERTO TREG 4 0 0 0.0%
SOLO TREG 4 0 5 0.0% SOLO TREG 4 0 1 0.0%
WITEL TREG COMPLY TOTAL ORDER ACH WITEL TREG COMPLY TOTAL ORDER ACH
SBY UTARA TREG 5 1 1 100.0% SIDOARJO TREG 5 2 2 100.0%
MALANG TREG 5 3 10 30.0% DENPASAR TREG 5 0 0 0.0%
MADIUN TREG 5 2 8 25.0% JEMBER TREG 5 0 0 0.0%
DENPASAR TREG 5 0 0 0.0% KEDIRI TREG 5 0 0 0.0%
JEMBER TREG 5 0 0 0.0% KUPANG TREG 5 0 0 0.0%
KEDIRI TREG 5 0 0 0.0% MADIUN TREG 5 0 0 0.0%
KUPANG TREG 5 0 0 0.0% MADURA TREG 5 0 0 0.0%
DWS FULFILLMENT PERFORMANCE
SLA Survey MtD 1-10 Jan’24 vs FM Des’23
FM Des’24 MtD 1-10 Jan’24
DWS FULFILLMENT PERFORMANCE
Action plan JPP Solo
No Action Plan DISKUSI WORKING GROUP PIC Due Date
1 Diskusi dengan CFUE dan SP terkait segmentasi pelanggan WIB, CFUE, SP M3 Desember 2023
khususnya yang masih dalam grey area
2 Develop new landing page for collection journey improvement WIB, DIT, SSOF Q1 2024
3 Indihome product to no longer have FUP (unlimited) WIB, NITS, DCS, DSO Januari 2024
4 Indihome product to have symmetry speed 1:1 WIB, NITS, DCS, DSO Q1 2024
5 Indihome Orbit (OSS) improvement WIB, DIT Q1 2024
6
7
Indihome Prepaid development for below 10 Mbps low segment
New business model B2B2C for reseller
SOBI enhancement for better UI/UX journey &
WG 1 WIB, DIT
WIB, Telkomsel
Q1 2024
Q1 2024

GTM
8 TSEL, DWS, DIT Q1 2024
incentivizing scheme variant

9 MIP enhancement for Gamification program, TSEL, DWS, DIT Q1 2024

SF classification based on performance and LOS that impact to incentive scheme (COIN)

10 Open API for digital ordering journey, TSEL, DWS, DIT Q1 2024
for easiness channel expansion to online partner
11 Development for Cross selling and add-on FMC product (add on Orbit, Kartu Halo,Prepaid, Mesh, CCTV, etc.) TSEL, DWS, DIT Q1 2024

12 Keep improving mechanism for SF DJP (Sales Force Dynamic Journey Plan) TSEL, DWS, DIT Q1 2024
assignment to POI visit(SIFA-WPI-MIP)
13 Data 66k Port ODP yang selesai di 2023 Telkom Akses W2 December 2023

WG 2
14 Data Batch 1: Expand ODP ( 28.6k ODP) Telkomsel DONE
15 Pembangunan Expand ODP Batch 1 (28.6k ODP) Telkom Akses 31 Desember 2023
16 Data Batch 2: Expand ODP (31.4k ODP) Telkomsel 2 Januari 2024
17 Pembangunan Expand ODP Batch 2 Telkom Akses 31-Jan-24
18 Pembangunan 1200 ODP UNSC PT2
19 Data PT3 (50k)
Deployment Telkom Akses
Telkomsel
31-Dec-23
18-Dec-23
20 Data PT3 sisa (80k) Telkomsel 30-Dec-23
21 Support System and Tools Enhancement DWS -
22 Increase Technician Spreading DIT -

WG 3
23 Speed Up Regular Report & Analysis DIT -
24 Mitigate Customer Transfer Issues FMC Tsel & Telkom -
25 Meningkatkan Input Order to PS DIT, TA W1 Januari 2024
26 Reliability IT Tools DIT -
27 PTT Indicator sebagai KPI Telkom-Telkomsel Operation DWS Tsel & TA -
Skenario Quality of Sales by Telkomsel dan Quality of Installation by TA -
28 Tsel, TA
Quality of Sales
DWS FLFILLMENT PERFORMANCE
Komitmen SLA

Berdasarkan Joint Planning Program (JPP)

Fixed Broadband Managed Service untuk Tahun 2024

SLA PT1 SLA PT2 SLA PT3

Terms & Condition Terms & Condition Terms & Condition

• SLA 3 X 24 Jam • SLA 6 X 24 Jam • SLA 30 – 90 hari

setelah JPP
• Berlaku untuk seluruh • Perhitungan dimulai
wilayah Indonesia dari pelanggan setuju • Untuk order ≤ 500m
(tidak melihat wilsus) berlangganan Ketika dan CPP ≤ 1.6 Jt SLA 14
konfirmasi oleh agent X 24 Jam
MyDITA hingga status
PS
DWS FULFILLMENT PERFORMANCE
Result WG JPP - GTM

No Action Plan PIC Due Date

Diskusi dengan CFUE dan SP terkait segmentasi pelanggan khususnya yang masih dalam
1 WIB, CFUE, SP M3 Desember 2023
grey area
2 Develop new landing page for collection journey improvement WIB, DIT, SSOF Q1 2024

3 Indihome product to no longer have FUP (unlimited) WIB, NITS, DCS, DSO Januari 2024

4 Indihome product to have symmetry speed 1:1 WIB, NITS, DCS, DSO Q1 2024
a. Indihome Orbit (OSS) improvement
5 WIB, DIT Q1 2024
b. Indihome Prepaid development for below 10 Mbps low segment
6 New business model B2B2C for reseller WIB, Telkomsel Q1 2024
a. SOBI enhancement for better UI/UX journey & incentivizing scheme variant
b. MIP enhancement for Gamification program, SF classification based on performance
and LOS that impact to incentive scheme (COIN)
c. Open API for digital ordering journey, for easiness channel expansion to online
7 partner TSEL, DWS, DIT Q1 2024
d. Development for Cross selling and add-on FMC product (add on Orbit, Kartu
Halo,Prepaid, Mesh, CCTV, etc.)
e. Keep improving mechanism for SF DJP (Sales Force Dynamic Journey Plan) assignment
to POI visit(SIFA-WPI-MIP)
DWS FULFILLMENT PERFORMANCE
Result WG JPP - DEPLOYMENT

No Action Plan PIC Due Date

1 Data 66k Port ODP yang selesai di 2023 Telkom Akses W2 December 2023

2 Data Batch 1: Expand ODP ( 28.6k ODP) Telkomsel DONE

3 Pembangunan Expand ODP Batch 1 (28.6k ODP) Telkom Akses 31 Desember 2023

4 Data Batch 2: Expand ODP (31.4k ODP) Telkomsel 2 Januari 2024

5 Pembangunan Expand ODP Batch 2 Telkom Akses 31-Jan-24

6 Pembangunan 1200 ODP UNSC PT2 Telkom Akses 31-Dec-23

7 Data PT3 (50k) Telkomsel 18-Dec-23

DWS FULFILLMENT PERFORMANCE
Result WG JPP - OPERATION

No Action Plan PIC Due Date

1 Support System and Tools Enhancement DWS -
a. Increase Technician Spreading
2 DIT -
b. Speed Up Regular Report & Analysis
3 Mitigate Customer Transfer Issues FMC Tsel & Telkom -

4 Meningkatkan Input Order to PS DIT, TA W1 Januari 2024

5 Reliability IT Tools DIT -

6 PTT Indicator sebagai KPI Telkom-Telkomsel DWS Tsel & TA -

7 Skenario Quality of Sales by Telkomsel dan Quality of Installation by TA Quality of Sales Tsel, TA -
DWS FULFILLMENT PERFORMANCE
Result WG JPP - GTM

No Action Plan PIC Due Date

Diskusi dengan CFUE dan SP terkait segmentasi pelanggan khususnya
1 WIB, CFUE, SP M3 Desember 2023
yang masih dalam grey area
2 Develop new landing page for collection journey improvement WIB, DIT, SSOF Q1 2024

3 Indihome product to no longer have FUP (unlimited) WIB, NITS, DCS, DSO Januari 2024

4 Indihome product to have symmetry speed 1:1 WIB, NITS, DCS, DSO Q1 2024
a. Indihome Orbit (OSS) improvement
5 WIB, DIT Q1 2024
b. Indihome Prepaid development for below 10 Mbps low segment
6 New business model B2B2C for reseller WIB, Telkomsel Q1 2024
a. SOBI enhancement for better UI/UX journey & incentivizing scheme
variant
b. MIP enhancement for Gamification program, SF classification based
on performance and LOS that impact to incentive scheme (COIN)
c. Open API for digital ordering journey, for easiness channel expansion
7 TSEL, DWS, DIT Q1 2024
to online partner
d. Development for Cross selling and add-on FMC product (add on
Orbit, Kartu Halo,Prepaid, Mesh, CCTV, etc.)
e. Keep improving mechanism for SF DJP (Sales Force Dynamic Journey
Plan) assignment to POI visit(SIFA-WPI-MIP)
DWS FULFILLMENT PERFORMANCE
Result WG JPP - DEPLOYMENT

No Action Plan PIC Due Date

Telkom Akses, Q1-Q4 2024
1 Kesepakatan support untuk jualan 2.6 jt
Telkomsel, Telkom
Telkom
Q1 2024
2 Kesepakatan waktu eksekusi UNSC, PT 2 & PT 3 Akses, Telkomsel,
Telkom
Telkom
Q1 2024
3 Bispro UNSC Akses, Telkomsel,
Telkom
Q1 2024
4 Budget Release Telkom
Q1 2024
5 Tools IHLD Telkom Akses
DWS FULFILLMENT PERFORMANCE
Result WG JPP - OPERATION

No Action Plan PIC Due Date

1 Support System and Tools Enhancement DWS -
a. Increase Technician Spreading
2 DIT -
b. Speed Up Regular Report & Analysis
3 Mitigate Customer Transfer Issues FMC Tsel & Telkom -

4 Meningkatkan Input Order to PS DIT, TA W1 Januari 2024

5 Reliability IT Tools DIT -

6 PTT Indicator sebagai KPI Telkom-Telkomsel DWS Tsel & TA -

Skenario Quality of Sales by Telkomsel dan Quality of Installation by TA
7 Tsel, TA -
Quality of Sales