Kentucky Route Zero - Game Support
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About the game
Platforms: Android phone & tablet, iPhone, iPad, or iPod touch
Game category: Adventure
Number of players: Single player
Offline play: Yes
Cloud saves: No
Content rating: See the Google Play Store or the App Store
Languages: Arabic, Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Japanese, Korean, Polish, Portuguese (Brazil), Russian, Spanish (Castilian), Spanish (Latin America), Swedish, Thai, Turkish
Developer: Cardboard Computer and Annapurna Interactive
How to download
Requirements
To play, you’ll have to install the game on your device first. You need:
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A compatible device:
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Android phone or tablet running Android 8.0 or later
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iPhone with iOS 15 or later
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iPad with iPadOS 15 or later
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An active Netflix subscription
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An internet connection to download and install the game
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Enough storage space on your device
Installation
Android phones & tablets
From the Netflix app
The Netflix app includes a Mobile Games row on the home screen and a Games tab at the bottom.
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From the home screen in the app, swipe down to find the Mobile Games row, or tap the Games tab.
Note:Not seeing the Mobile Games row or Games tab? Make sure you have the latest Netflix app version. See How to update the Netflix app on your Android device. -
Tap on the game, and tap Get Game. The Play Store will open.
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Tap Install.
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Depending on the game and your device settings, a Permissions screen may appear. Choose Accept.
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The game will download and install. When complete, choose Open.
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After a game is installed, you can open it from the Mobile Games row or Games tab in the Netflix app. You can also tap its icon on your device's home screen or in the app drawer.
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The game will launch. Tap the Profile icon in the game if you'd like to change to a different profile and start playing!
From the Play Store
You can also search for a game in the Google Play Store.
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Open the Play Store and search for the game by name or see all available Netflix games.
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Select the game from the search results, and tap Install.
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Depending on the game and your device settings, a Permissions screen may appear. Choose Accept.
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The game will download and install. When complete, choose Open.
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After a game is installed, you can open it from the Mobile Games row or Games tab in the Netflix app. You can also tap its icon on your device's home screen or in the app drawer.
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If prompted, tap Continue and then sign in using the email address and the password of your Netflix account
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Choose your Netflix profile and start playing!
Netflix games aren't available in Kids profiles. A game may not appear for a profile if the profile’s maturity setting is set below the maturity rating of the game, or if your device isn't compatible with the game.
iPhone or iPad
From the Netflix app
The Netflix app includes a Mobile Games row on the home screen.
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From the home screen in the app, swipe down to find the Mobile Games row.
Note:Not seeing the Mobile Games row? Make sure you have the latest Netflix app version. See How to update the Netflix app on iPhone, iPad, or iPod touch. -
Tap on the game, and then tap Get Game or Play Game.
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Tap Get or the Cloud icon on the App Store banner.
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The game will download and install. When complete, tap Open.
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After a game is installed, you can open it from the Mobile Games row in the Netflix app, or by tapping its icon on your device's home screen.
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The game will launch. Tap the Profile icon in the game if you'd like to change to a different profile and start playing!
From the App Store
You can also search for a game in the App Store.
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Open the App Store and search for the game by name or see all available Netflix games.
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Select the game from the search results, and tap Get or the Cloud icon.
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The game will download and install. When complete, tap Open.
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After a game is installed, you can open it from the Mobile Games row in the Netflix app, or by tapping its icon on your device's home screen.
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If prompted to log in, tap Next and then enter your Netflix account email address and password. Select Log in.
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Choose your Netflix profile and start playing!
Netflix games aren't available in Kids profiles. A game may not appear for a profile if the profile’s maturity setting is set below the maturity rating of the game, or if your device isn't compatible with the game.
Troubleshooting/Issues
Having a problem with the game? Here are fixes to try for common problems.
Can't tap number on phone to dial 0
If you can't tap 0 on the in-game phone scene and have audio captions on:
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Play through the Here and There Along the Echo interlude.
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Tap anywhere on the screen to dismiss the audio captions.
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Tap 0 to complete the interaction.
Game stops responding after changing game language
If your game stops responding after trying to change your Text language, close the game and then try again.
Game crashes, freezes, or stops responding
If your game stops working, won't respond, or closes suddenly:
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Close the game and any other apps running on your device, then try again.
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Restart your device, then try again.
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Check for available game updates and install them, then try again.
Game performance or visual issues
If your game doesn't perform well, lags, or visually skips or stutters:
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Close the game and any other apps running on your device, then try again.
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Check for available game updates and install them, then try again.
Game sound or volume issues
If you don't get any sound or the volume is too quiet:
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Check your device's volume or sound settings. If your phone has a Silent or Do Not Disturb mode make sure it's off.
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If the game has its own sound settings, check if they're on and turned up.
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If your device is connected to a speaker or headphones using Bluetooth, try turning Bluetooth off and back on.
If the sound is choppy or stutters:
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Close the game and any other apps running on your device, then try again.
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Check for available game updates and install them, then try again.
Game error message or code
If you get one of these errors, go to the matching article below for steps that fix the problem.
If you get a different error message or code, you can contact us to let us know there's a problem.
Lost game progress or missing game items
If you lost game progress, your game save was reset, or are missing game items or currency:
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If you uninstalled the game or reset the game data, the game data was removed and can't be recovered.
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If you didn't uninstall the game or reset the game data and still have this issue, please contact us.
If the steps don't fix your issue or the issue returns after doing the steps, contact us for more help.
Not finding what you're looking for? Check our Netflix Games article. You can also always contact us.