Amazon One Medical is a modern approach to medical care—allowing people to get care on their terms, on their schedule. One Medical members receive ongoing support for their healthcare needs, using the One Medical app to book in-office doctors' appointments at locations near them, and to request 24/7 on-demand virtual care at no extra cost. Amazon One Medical Pay-per-visit gives Amazon customers the option to seek out one-time virtual visits for 30+ common conditions.
24/7 on-demand care with Prime
This membership benefit is exclusive for Prime members.
Appointments are billed to you or your insurance.
See what makes One Medical different
What One Medical members are saying
PAY-PER-VISIT
Just want a one-time virtual visit?
Day or night, you can start a one-time virtual visit from One Medical to find treatment for 30+ common conditions.
From
$29
/message visit*
|
$49
/video visit
*Prices vary by condition and visit type. Prices subject to change. Messaging is not available in some states.
Quick treatment of common conditions
Care in minutes by message or video
Self-pay visits – insurance not accepted or needed
FSA/HSA eligible
You may be wondering
Getting started
What is Amazon One Medical?
How is One Medical Membership different from Amazon One Medical Pay-per-visit? Which should I choose?
Amazon One Medical offers scheduled visits for members and patients, as well as additional care options to suit your lifestyle: become a member for comprehensive primary care and 24/7 support, or select our Pay-per-visit service for quick, one-time virtual care.
Membership provides on-demand virtual care nationwide for ongoing support of healthcare needs, and a differentiated primary care experience if you live near a One Medical office. One Medical members can use the One Medical app to access 24/7 on-demand virtual care at no extra cost, including Urgent Video Chats. They can also use the app to message with their providers, easily request prescription refills and renewals, access their health records and care plans, and book same and next-day appointments for remote or in-person visits. Scheduled visits are billed to you or your insurance, with most major insurance plans accepted. One Medical memberships can be purchased by Prime members for $99/yr for the first member and $66/yr for each additional family member (maximum 5). If you're not a Prime member, One Medical memberships are available at OneMedical.com for $199/yr.
Pay-per-visit provides fast, convenient treatment for 30+ common health conditions through one-time virtual visits. With Pay-per-visit, you pay an out-of-pocket fee* starting at $29 for a messaging only visit or $49 for a video visit (*Prices vary by condition and visit type. Prices subject to change. Messaging only visits are not available in some states). If you don’t live near a One Medical office or if you already have a primary care provider, but you need a quick, one-time virtual visit for a common condition, Pay-per-visit may be a good option for you.
What makes One Medical different from other primary care and urgent care practices?
One Medical stands out because it combines convenience with high-quality, personalized care. We offer primary care around your needs instead of a traditional clinic model. With One Medical, you can either book in-person appointments with doctors for primary care or urgent care, or connect with a provider by video or chat whenever you need help. Our primary care providers offer same-day or next-day availability for walk-in doctor visits. One Medical also offer personalized chronic care options and accept most major insurance plans for covered visits.
Membership
What’s included in my One Medical Membership?
Membership includes personal services that enhance your healthcare experience, tools to facilitate access to healthcare services, and certain on-demand telehealth services that are typically not covered by or billed to insurance.
Become a member for $99/yr (with Prime) and receive exclusive benefits to manage your care anytime, anywhere:
• Initiate new conversations with your care team and member support specialists
• Request new prescriptions through the web or mobile app
• Get 24/7 on-demand care nationwide with Treat Me Now or Urgent Video Chat via our apps at no extra cost
• Treat Me Now: Get help for common concerns such as seasonal allergies and urinary tract infections by answering a few questions in the app. Wait times apply.
• Urgent Video Chat: Connect with the next-available provider via a quick video call to address time-sensitive health questions. Wait times apply.
• For both Treat Me Now and Urgent Video Chat, your provider may recommend an Office Visit or Remote Visit based on your clinical need.
You can find details of the benefits about One Medical membership here.
Does a One Medical Membership come with my Amazon Prime Membership?
No, One Medical Membership is not included as part of an Amazon Prime Membership, but can be purchased by an Amazon Prime member for an additional $99/yr for the first member and $66/yr for up to five additional members (an exclusive discount price for Prime members). Terms apply.
I’m not a Prime Member. Can I still get care?
Yes! You can still sign up for a One Medical Membership directly on the One Medical site, book in-office appointments without a membership, or learn more about the Pay-per-visit option.
How do I book an appointment as a One Medical member?
One Medical members can easily schedule appointments through our website or mobile app. Simply log into your account, select your preferred appointment type (in-office visit, remote visit, or Annual Wellness), and follow the prompts to book with one of our providers.
Pricing, payment, and insurance
I purchased a One Medical Membership through my Prime account. How do I connect my Prime pricing to my One Medical account?
Locate and open the purchase confirmation email that was sent to the primary email address of your Prime account (don't forget to check the spam folder). The email will include options to either create a new One Medical account or apply your Prime pricing to an existing One Medical account. If you're unable to locate the purchase confirmation email, visit the membership management page and follow the on-screen prompts.
Why is there a membership fee?
The One Medical Membership fee covers One Medical’s on-demand virtual care services on the One Medical app, as well as high-touch and value-added personal services such as insurance navigation and referral management. The on-demand virtual services are accessible through the One Medical app, featuring 24/7/365 on-demand video chats, secure provider messaging, “Treat Me Now” assessments for common health concerns, easy vaccine and medical record access, prescription renewals, and proactive reminders for follow-up care and referral needs.
The membership fee is not a covered benefit under most health insurance plans.
One Medical is dedicated to serving its community members, regardless of their financial means. Payment of the membership fee is not a prerequisite for receiving medical care in One Medical offices.
Financial assistance is not applicable towards services rendered by outside facilities such as labs, specialist facilities, imaging facilities, etc. Learn more about options for accessing medical services at One Medical without payment of the annual membership fee on the One Medical website.
Does One Medical accept insurance? Is One Medical an insurance plan?
One Medical is not an insurance plan. One Medical does accept health plans from most insurance carriers as well as Medicare. Some of the more popular plans that One Medical accepts are listed on their website. Find what insurances One Medical accepts.
How will I be charged for care at One Medical?
Just like any doctor’s office, for in-office appointments and scheduled remote visits, we bill you or your health insurance, and you are responsible for the standard fees, copayment, deductible or coinsurance, as applicable. The amount owed depends on your specific health insurance plan.
With a One Medical membership, on-demand virtual care you get through the One Medical app is included in your membership at no extra cost. It does not get billed to your insurance, so there will be no extra cost regardless of your insurance coverage. Membership can be purchased for an additional $99/yr with Prime.
Can I use One Medical without insurance?
If you do not have insurance, you can still get care with “self-pay” at One Medical. You can pay for your in-clinic appointment or online virtual visits directly. The cost will vary based on your visit. We believe that quality health care should be accessible to everyone, so if you are not insured, we also offer affordable options for working together based on financial criteria.
Email [email protected] or call us at 202-627-1903 for more information on expected costs.
Email [email protected] or call us at 202-627-1903 for more information on expected costs.
Care
How do I get care with One Medical?
One Medical members and patients can book appointments at any of the offices across the US. We recommend checking with your One Medical's office prior to making an appointment to ensure your insurance plan is accepted at the office you plan to visit, as this might vary based on location.
If you don't have a One Medical location nearby, you can still benefit from a One Medical membership. You'll be able to get care right from your phone, 24/7, with on-demand care nationwide via Video Chat or Treat Me Now at no extra cost. And, if you travel to a city with a One Medical office, or if One Medical opens an office near you, you can book an appointment via the app to see one of our providers in person or via Remote Visit.
Depending on your location, there may be a requirement that One Medical first see you over video (or in person) before One Medical can provide care to you via Treat Me Now.
Does One Medical offer pediatric care for my kids?
Yes, One Medical offers Pediatric Services (newborn - 17 years old) in several of our office locations. Please visit our locations page to find out if we have a Pediatric office location near you.
I’m 65+ years and on Medicare. Does One Medical have an offering for me?
One Medical provides comprehensive primary care for seniors on Medicare who can receive care in-person. Learn more about One Medical's primary care for seniors.
I only have Medicaid. Can I receive care from One Medical?
Except for residents of Washington, DC, One Medical cannot care for individuals only on Medicaid.
Can One Medical providers write a prescription for my condition?
One Medical has experience with a wide variety of conditions, including chronic condition management. If your One Medical provider determines that a prescription is appropriate as part of your course of treatment, your provider will send it electronically to your preferred pharmacy, including Amazon Pharmacy if you so choose. If you have an existing prescription, you can submit a request to have it renewed through the renewal request tool within your One Medical online account or the One Medical mobile app after you become a One Medical member.
Can I get my prescription refilled at One Medical?
Yes, you can refill your prescription through One Medical. If you already have One Medical membership, you can request a refill directly through the One Medical app or website. Your care team will review the request and send it to your preferred pharmacy if appropriate. You can also choose to have your medications delivered directly to your door with Amazon Pharmacy. You can find more details about how to order prescription online here.
Does One Medical offer chronic diseases treatment?
Yes, One Medical provides ongoing care and support for a wide range of chronic conditions, including diabetes, high blood pressure, obesity, lipid management, heart disease, and more. Through the Impact by One Medical program, members receive a personalized care plan and can access to the care team to help manage their condition over time.
Other questions
I still have questions about One Medical. Who can I talk to?
For more information about One Medical, visit the One Medical website, the One Medical Help Center, or contact One Medical.
Get care now with One Medical
This benefit is exclusively for Prime members
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