Granicus proudly serves more than 6,000 government organisations of all sizes. No matter your goals, we have the knowledge, training, and resources to help you achieve them.
At Granicus, we know your work is essential and we’re dedicated to helping you do your job better. We strive to consistently exceed expectations while ensuring your continued success with our solutions. We work through resolution and provide tools and resources that empower you to learn and accomplish more.
Get help how and where you need it. We offer omnichannel support via our Support Portal, chat, phone, and email. When you use our Support Portal, you’ll be able to submit a ticket and track all your cases in one place.
In addition to our extensive regular support hours, we offer dedicated live events and critical support for those situations that just can’t wait. Additional resources are available on demand through our Knowledge Base, govCommunity, and Granicus University.
Our passionate support team offers a full range of expertise and resources. To provide a more seamless experience, you’ll have one point of contact throughout your support journey. Serving as your support advocate, they’ll see your case through to resolution and provide you updates along the way.
We’re committed to providing world-class customer service. That means getting your questions answered as quickly as possible, helping you get the most out of your Granicus solutions, and providing a delightful experience along the way.
The Granicus Support Portal allows you to track all tickets and issues, communicate directly with Granicus representatives, and view a history of your previous cases all in one place.
Our Knowledge Base includes articles and how-to guides for all Granicus solutions. If you’re not sure how to accomplish something in your Granicus platform, search the Knowledge Base to find the information you’re looking for.
Join govCommunity to share ideas and best practices, collaborate with your peers, and access additional resources from Granicus experts.
Brush up your skills and master Granicus tools through Granicus University’s webinars and training resources.
