Overview
AMANDA digitizes complex workflows to simplify daily operations and improve customer service for all constituents. Its flexible and scalable features can accelerate digital transformation allowing organizations to reduce costs, increase revenue, improve operations, and stay in compliance. Automate and simplify a wide range of services with a product designed to modernize Permitting Compliance and Licensing (PCL) and Freedom of Information (FOI) processes, including land and construction management and professional and business regulation.
Outcomes
AMANDA offers configurable options for streamlining regulatory workflows and improving government interactions with residents, businesses, and other agencies.
REDUCE COSTS
Reduce costs by increasing digital interactions, automating business processes, eliminating legacy applications, and improving efficiency.
INCREASE REVENUE
Increase compliance, attract and manage growth, and provide outstanding service.
IMPROVE OPERATIONS
Enable employees to complete inspections in the field with mobile devices, whether online or off, as well as handle permit and licensing applications with ease.
CONSOLIDATE TECHNOLOGY
Map and enhance workflows across departments and enable disparate systems to converge or be replaced.
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Functionality
AMANDA is a market-leading PCL and FOI solution that helps government agencies efficiently manage all business processes (workflows, fees, inspections, reporting, integrations) necessary to successfully operate their regulatory programs. It is a secure, enterprise platform that can be deployed in the cloud or on-site.
AMANDA FOR PERMITTING, LICENSING AND COMPLIANCE (PLC)
Improve the efficiency of permitting, inspections, and code enforcement and automate programs for any type of license or registration.
AMANDA digitizes the inspections process for many government agencies, including:
- law and code enforcement
- fire prevention and safety
- building code
- food safety
- environmental protection
- audit and investigation
- and more
With AMANDA’s tools, agencies can make end-to-end request management and compliance easier.
AMANDA enables staff to create easy-to-use forms and workflows to handle the permitting, licensing, and development process online. AMANDA also helps simplify licenses and registrations for:
- businesses
- residents
- vehicles
- animals
- and more
while making it easier to handle land development and planning activities.
AMANDA helps to systematically manage the forms, processes, and workflows critical to government agencies, helping to mitigate risks linked to human error, misplaced paper forms, and more.
AMANDA ACCESS TO INFORMATION AND PRIVACY (ATIP)/FREEDOM OF INFORMATION (FOI)
Improve compliance by efficiently and securely responding to information requests (ATIP, FOIPP, FOI, and more).
Digitize, track, and monitor the entire FOI request lifecycle, including:
- request intake and management
- correspondence
- document management
- consultations
- review and redaction
- fee calculations and payment
Integrate case management and redaction online using one solution while also collaborating with external agencies to quickly handle requests.
Generate legislated reports and leverage advanced analytics for compliance completion, including deadlines.
Success stories
Learn how AMANDA helps governments digitally transform and improve outcomes for residents and staff.
How Nova Scotia is Building a Resident-Centric Government with Technology
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How Coquitlam, B.C. Used Digital Solutions to Create Efficiencies, Streamline Processes, and Deliver Better Customer Service
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Snohomish County, Washington Improves Civic Services Using Amanda
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How Volusia County Leveraged AMANDA to Streamline Operations and Improve Resident Services
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Resources
AMANDA brings access to industry-leading resources, tools, and training to help you improve operations.
Jefferson County’s Innovation Programs Transform Digital Government
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How Building a Seamless Digital Service Experience Helps Governments
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How to Overcome Digital Transformation Challenges
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Related products
Granicus offers a wide range of solutions that seamlessly work together to support every interaction with government.
