My Database Instance is unavailable.

• High data loads
• High incoming traffic from specific apps or websites

You can monitor your Database Instance activity to be able to quickly identify and act on irregular activities that might be causing the instability/unavailability.

Monitor usage metrics on Cockpit to:

- Check if the usage is regular. Database Instance can be impacted by high data loads or unexpected high traffic from an app or website, for example
- Check if there are slow queries in the Database Instance log. Huge or sub-optimized queries can fill up all the memory and trigger OOM kills
- Check the Database Instance logs for any unusual or suspicious activity

My Database Instance is currently in a stuck state.

• A maintenance operation on Scaleway's side is taking longer than usual and timed out, making the Database Instance go into a transitional state

If the Database Instance is sent to a transitional state, the Scaleway Databases team receives an alert and will act on the issue as soon as possible.

If you observe the resolution is taking longer than usual, create a support ticket to let us know.