Errors correctly link associated Replay, but the Replay Details Page shows no errors

[ReneGreen27]

Environment

SaaS (https://sentry.io/)

Steps to Reproduce

This is identical to what was seen in this two closed Github issues:

• [Bug] Replay Index shows 1 error but no errors in Replay Detail #54698
• Errors correctly link associated Replay, but the Replay shows no errors self-hosted#2839

If you navigate to the Replays page, you can see that in this example there are currently 178 associated errors:

However if you select the Replay and navigate to the Replay Details page, it displays no associated errors:

You can however navigate to the Issue Page, select the Issue Details page of an associated error to the replay, and the Replay will properly display.

It looks like the issue is that the Replay Details page is not properly displaying the associated error events.

Expected Result

For the Replay Details page is not properly display the associated error events shown on the Replays page errors count.

Actual Result

The count on the Replay details page displays 0. Can find more org specific link examples in internal ticket # 147254

Product Area

Replays

Link

No response

DSN

No response

Version

No response

[getsantry]

Assigning to @getsentry/support for routing ⏲️

[getsantry]

Routing to @getsentry/product-owners-replays for triage ⏲️

[jas-kas]

Hey @ReneGreen27, thanks for reporting.

For specifically the Replays page error count and the error count for the corresponding replay on Replay Details, we don't expect them to match all the time. We recently added a tooltip clarifying this: #86133

If you see any behaviour where replays shown on the Issue Details pages don't show the associated error inside the Replay Details page, please let us know.

See Billy's post below

[LordZardeck]

Hey @ReneGreen27, thanks for reporting.

For specifically the Replays page error count and the error count for the corresponding replay on Replay Details, we don't expect them to match all the time. We recently added a tooltip clarifying this: #86133

If you see any behaviour where replays shown on the Issue Details pages don't show the associated error inside the Replay Details page, please let us know.

I just want to clarify my understanding here: If an error happens, and there is an associate replay for that error, it is not guaranteed that the error will show up in that replay? If so that's extremely confusing and extremely unhelpful. We've been trying to track down an elusive error in our app for weeks now, and this issue is making it extremely difficult to sift through the data.