Duplicate User Accounts Created in Sentry Due to Email Address Discrepancy with Okta Provisioning

[Angelodaniel]

Environment

SaaS (https://sentry.io/)

Steps to Reproduce

Steps to Reproduce

1. Assign a new user to the Sentry application in Okta.
2. Ensure the user is created in Sentry with the firstName.lastName@<provider>.com email address.
3. Have the user accept the invitation and log in via Okta.
4. Observe that a duplicate account with the employeenumber@<provider>.com email address is created in Sentry.

Expected Result

• Users should only have one account in Sentry with the firstName.lastName@<provider>.com email address.
• No duplicate accounts should be created with the employeenumber@<provider>.com email address.
• It should be possible to remove the employee number-based email account from Sentry if the user is unassigned from Okta.

Actual Result

• Duplicate accounts are created in Sentry with the employeenumber@<provider>.com email address after the user logs in.
• We are unable to remove the employee number-based email account from Sentry.

Product Area

Settings - Auth

Link

I'll share in Case

DSN

No response

Version

No response

┆Issue is synchronized with this Jira Improvement by Unito

[getsantry]

Assigning to @getsentry/support for routing ⏲️

[getsantry]

Routing to @getsentry/product-owners-settings-auth for triage ⏲️