[Trials] Process Upgrade At The End Of A Trial

[souredoutlook]

Problem Statement

Subscribing ends an existing trial immediately. This experience is often unwelcome.

Solution Brainstorm

Process upgrade at the end of a trial:

Product Area

Settings - Subscription

[getsantry]

Assigning to @getsentry/support for routing ⏲️

[souredoutlook]

Associated request: https://sentry.zendesk.com/agent/tickets/107756

[souredoutlook]

Another request: https://sentry.zendesk.com/agent/tickets/107769

[getsantry]

Routing to @getsentry/product-owners-settings-subscription for triage ⏲️

[souredoutlook]

Tangentially related:

CTA to upgrade to a plan unclear (i.e. must an action be taken to secure a non-trial free plan): https://sentry.zendesk.com/agent/tickets/107901

[mrduncan]

Thanks for surfacing, definitely understand this isn't an ideal experience - it's not the team's immediate roadmap but will keep an eye and revisit prioritization for Q1.