CONDUCT

A
HUMANA
COMPROTAMIENTO HUMANO EN
LAS ORGANIZACIONES
COMPORTAMIENTO HUMANO

El comportamiento humano organizacional, es la conducta

grupal o individual estudiada por la psicología con el propósito de
definir el impacto positivo-negativo que la misma produce dentro
de las organizaciones, empresas o instituciones de diversa
estructura funcional, para aplicar dependiendo de los resultados
obtenidos, las correcciones necesarias en pro de su mejor
funcionamiento y productividad.
 FUNDAMENTOS PSICOLÓGICOS DEL COMPORTAMIENTO
HUMANO EN ORGANIZACIONES
01 SOCIALIZACIÓN
Es la forma que tienen los individuos de captar las reglas que controlan su conducta dentro de cualquier ámbito social o laboral.

02 CAMBIOS DE
COMPORTAMIENTO

Son consideradas como tendencias aprendidas que intentan ejercer influencias que pueden o no ser positivas y que se definen como
ACTITUDES
las respuestas hacia determinados estímulos o grupos de personas.
0
3
AFINIDAD
Es la influencia que tienen ciertos elementos psicológicos, los cuales determinan con quién y de qué manera se relacionan
SOCIAL
algunas personas, de igual manera si los mismos influyen sobre el resto o pueden ser a la vez alterados por otros.
HUMANO

0
4
TÉCNICA DE DINÁMICA DE
Se estudian las distintas influencias individuales y grupales, donde se contemplan temas como por ejemplo el
GRUPOS
liderazgo (su función, estilo y eficacia), entre otros.

05 LA
Se estudian los tipos de actitudes que puede tener un trabajador con los jefes, así como también la
PERSONALIDA
personalidad déspota, que están relacionados con ciertos rasgos del comportamiento dentro de la sociedad.
D
06COMUNICACIÓN INDIVIDUAL Y
Los psicólogos consideran la comunicación individual e intergrupal como un elemento de estudio primordial dentro de las
organizaciones. GRUPAL
07 CONOCIMIENTO SOCIAL DEL
Detalla la forma en que los individuos justifican su propia conducta y la de los demás, también analiza cómo incide
COMPORTAMIENTO
esa manera de actuar en el desenvolvimiento y en la motivación individual o grupal
 COMPORTAMIENTO HUMANO
El comportamiento humano determina las
01 relaciones laborales que se establecen en una
organización

Facilita la comprensión de las relaciones

02 laborales entre sí

Posibilita el entendimiento de la influencia que

03 la relación laboral ejerce entre los
trabajadores

El personal directivo-administrativo de la empresa es

04 el encargado de propiciar el estudio psicológico de
los trabajadores, son los responsables directos de
que las distintas actitudes y emociones del personal
armonicen con la estructura funcional de la empresa
 COMPORTAMIENTO HUMANO

 FACTORES QUE
INTERVIENEN EN EL
COMPORTAMIENTO
HUMANO

Factores Factores Factores

Biologicos Ambientales Socioculturales

Son aquellos elementos Son factores externos, La Este tipo de factores son fundamentales
relacionados con la herencia influencia del entorno ambiental, cuando hablamos del comportamiento
genética y la biología del ser el ruido, la temperatura o el medio humano. Las creencias, el tipo de sociedad
humano que intervienen en su ambiente, también influyen en el en el que se encuentre un individuo, la
comportamiento. comportamiento. familia, los amigos y las instituciones, son
elementos que ejercen gran impacto e
influencia en el comportamiento humano.
 COMPORTAMIENTO HUMANO
Importancia del Estudio del Comportamiento Humano.

La psicología pretende entender los motivos que llevan a un individuo a comportarse de manera diferente a
otro. Es importante la investigación del comportamiento humano por los siguientes factores:
01 Comprender la forma en la que actúa el ser humano ante determinadas circunstancias.

02
Entender el funcionamiento de la mente humana en relación con el comportamiento.

0 Valorar los aspectos sociales, culturales y biológicos que llevan a una persona a realizar actos
3 determinados.

0
Determinar los problemas que existen con relación al comportamiento humano y buscar soluciones
4 efectivas para conseguir un mayor bienestar para este.
Conocer el papel de las instituciones y la influencia social que existe en el ser humano para
05 llevar a cabo determinados comportamientos.
 COMPORTAMIENTO HUMANO
Importancia del Estudio del Comportamiento Humano.
La psicología organizacional pretende entender los motivos que llevan a un individuo a comportarse de manera diferente a otro. Es
importante la investigación del comportamiento humano por los siguientes factores:

01 Comprender la forma en la que actúa el ser humano ante determinadas circunstancias.

02 Entender el funcionamiento de la mente humana en relación con el comportamiento.

0 Valorar los aspectos sociales, culturales y biológicos que llevan a una persona a realizar actos determinados.
3
0 Determinar los problemas que existen con relación al comportamiento humano y buscar soluciones efectivas para
4 conseguir un mayor bienestar para este.

05 Conocer el papel de las instituciones y la influencia social que existe en el ser humano para llevar a cabo
determinados comportamientos.

La necesidad del estudio de la conducta humana laboral puede observarse en la planificación que se origina a partir de la determinación de
conductas presentes, donde la psicología organizacional es la responsable de estudiar los aspectos del comportamiento laboral, entre los
que se destacan: la fatiga, actitudes, valores, el aburrimiento, habilidades y cualquier elemento que se considere importante para mejorar
el rendimiento del trabajador.
Hasta aca es lo mio lau …..
 Emotional Intelligence Infographics

Thoughts
Mercury is the closest 55 %
planet to the Sun

Emotions
✓ To adapt
Earth is the only planet ✓ To accomplish goals
that harbors life

Behaviours
Venus has a beautiful 45 %
name, but is hot
 Emotional Intelligence Infographics
1995
Emotional
Intelligence
Daniel Goleman
1983
Multiple Intelligence
Howard Gardner
1940
Non-Intellectual
Factors
David Wechsler
1920 EI Timeline
Earth is the only planet
Social Intelligence that harbors life
Edward L. Thorndike
 Emotional Intelligence Infographics

How to Improve
Organizational EQ
Jupiter is a gas giant
and the biggest planet

Employee Leaders Organizatio

s n
✓ Develop own EQ ✓ Encourage expression ✓ Integrate EQ in training
✓ Seek support ✓ Foster positive climate ✓ EQ test in recruitment
✓ Be open ✓ Open door policy ✓ Reward EQ
✓ Be cooperative ✓ Develop own EQ ✓ Develop EQ
 Emotional Intelligence Infographics
Self-motivation Perseverance
Mercury is the closest
01 02 Neptune is the farthest
planet to the Sun planet from the Sun

Self-control Emotional Empathy

Jupiter is a gas giant
03 Intelligenc 04 Despite being red, Mars
and the biggest planet e is a cold place

Avoiding anger Late

Venus has a beautiful
05 06 PlutoGratification
is considered a
name, but is hot dwarf planet
 Emotional Intelligence Infographics
Thalamu
Mercury issthe closest
planet to the Sun

The Limbic Emotional

System
Earth is the only planet Response
that harbors life

Amygdal
Venus hasaa beautiful
name, but is hot
 Emotional Intelligence Infographics

EI Characteristics
Mars Earth is the only planet Venus
that harbors life

✓ Balanced ✓ Energetic
✓ Extrovert ✓ Expressive
✓ Cheerful ✓ Positive
✓ Ethic ✓ Open
✓ Responsible ✓ Friendly
✓ Affectionate ✓ Sensitive
 Emotional Intelligence Infographics

Emotional
Regulatio
n

Kids Maturity Intelligence Adults

✓ Radical Sincerity ✓ House Rules
✓ Immediate Response ✓ Emotional Response
 Emotional Intelligence Infographics
Melancholy Creativity
Mercury is the closest Neptune is the farthest
planet to the Sun planet from the Sun

Fear Energy
Self-Control
Jupiter is a gas giant Despite being red, Mars
and the biggest planet Earth is the only planet that is a cold place
harbors life

Anger Communication
Venus has a beautiful Pluto is considered a
name, but is hot dwarf planet
 Emotional Intelligence Infographics

Passive Assertive Aggressive

Venus has a beautiful Mercury is the closest Despite being red, Mars
name, but is hot planet to the Sun is a cold planet

✓ Others decide ✓ Disrespects others

✓ Manifests convictions
✓ Defends rights
 Emotional Intelligence Infographics

5 Questions to Increase Emotional Intelligence

Self-Awareness What am I feeling right now?

Empathy What is the other person feeling right now?

Self-Regulation What can I do to control my emotions?

Social Skills How can I show interest in this person?

Motivation Is it easy? Or difficult? And why?

 Emotional Intelligence Infographics
Resilience in Case of Crisis
01
Saturn is a gas giant with several rings

Highly Motivated Employees

02
Jupiter is the biggest planet of them all

Efficient Information Sharing

03
Despite being red, Mars is a cold place

Superior Knowledge Transfer

04
Neptune is the farthest planet
 Emotional Intelligence Infographics
30 % 40 %
Self-
Empathy
Awareness
Despite being Jupiter is a gas
red, Mars is a giant and the
cold place biggest planet

10 % 20 %
Self-
Resilience
Motivation
Mercury is the Venus has a
closest planet to beautiful name,
the Sun but is hot

Follow the link in the graph to modify its data and then paste the new one here. For more info, click here
 Emotional Intelligence Infographics
Your performance at school or work
01
Saturn is a gas giant with several rings

Your physical health

02
Jupiter is the biggest planet of them all
Your
Emotional Your mental health
03
Intelligenc Despite being red, Mars is a cold place
e Affects:
Your relationships
04
Neptune is the farthest planet

Your Social Intelligence

05
Pluto is considered a dwarf planet
 Emotional Intelligence Infographics

How to Increase Your EQ

5 Key Skills Method

Self-Management Stress Management

Self-Awareness Mindfulness

Social Awareness Effective Communication

Relationship Management Empathy

 Emotional Intelligence Infographics

V
IQ EQ
s
Venus has a beautiful Mercury is the closest
name, but is hot planet to the Sun
✓ Concentration ✓ Self-Awareness
✓ Comprehension ✓ Self-Regulation
✓ Analytical Skills ✓ Motivation
✓ Multi-talented ✓ Empathy
✓ Memory ✓ Social Skills
✓ Focus ✓ Perseverance
 Emotional Intelligence Infographics
Know your Recognize
own emotions others’ emotions

Self-Awareness Social
Awareness

Self- Relationships
Management

Manage your Manage others

own emotions emotions
 Emotional Intelligence Infographics

Self Social

Recognition Self-Awareness Social-Awareness

Jupiter is a gas giant Neptune is the farthest
Who I am and the biggest planet planet from the Sun

Regulation Self-Management Social Skills

Venus has a beautiful Despite being red, Mars
What I do name, but is hot is a cold place
 Emotional Intelligence Infographics

75 % 100 % 50 %
Self-Control Perseverance Social Skills
Despite being Mercury is the Jupiter is a gas
red, Mars is a closest planet to giant and the
cold place the Sun biggest planet

Follow the link in the graph to modify its data and then paste the new one here. For more info, click here
 Emotional Intelligence Infographics
01
The EQ Triangle Know Yourself
JupiterModel
is a gas giant ✓ Emotional literacy
and the biggest planet ✓ Recognise patterns

02 03
Give Yourself Choose
✓ Increase empathy Yourself
✓ Be consequential
✓ Pursue nobel goals ✓ Be optimistic
 Emotional Intelligence Infographics

High
Survival Zone Performance
Jupiter is a gas giant NeptuneZone
is the farthest
and the biggest planet planet from the Sun
Energ
y

Burnout Zone Recovery Zone

Venus has a beautiful Despite being red, Mars
name, but is hot is a cold place
Low
Energ
Negative Positive
y
 Emotional Intelligence Infographics

75 %
Efficiency
Despite being
red, Mars is a
cold place

100 % 75 %
Motivation Self-Control
Mercury is the Jupiter is a gas
closest planet to giant and the
the Sun biggest planet

Follow the link in the graph to modify its data and then paste the new one here. For more info, click here
 Emotional Intelligence Infographics

✓ Achieve goals Drive Shooting ✓ Slow down

✓ Consume ✓ Rest and digest
✓ Get things done System System
✓ Care

Default EQ
Threat ✓ Manage threats
✓ Protection
System ✓ Survive
 Emotional Intelligence Infographics
+ 15 %
EQ
Despite being
red, Mars is a
cold place

+ 14 %
IQ
Mercury is the
closest planet to
the Sun

Follow the link in the graph to modify its data and then paste the new one here. For more info, click here
 Emotional Intelligence Infographics
Self-
Motivation
30 % Despite being red, Mars
is a cold place

Leadership
30 % Jupiter is a gas giant and
the biggest planet

Perseverance
40 % Mercury is the closest
planet to the Sun

Follow the link in the graph to modify its data and then paste the new one here. For more info, click here
 Emotional Intelligence Infographics
05
04
03
02
01

Awareness Empathy Regulation Social Motivation

It is the closest Mars is a very It is the biggest It’s very far away It’s a gas giant
planet to the Sun cold place planet of them all from Earth with rings
 Emotional Intelligence Infographics
01 02
Be Optimistic Be Grateful
Despite being Jupiter is a gas
red, Mars is a giant and the
cold place biggest planet

03 04
Check Your
Avoid Anger
Emotions
Mercury is the Venus has a
closest planet to beautiful name,
the Sun but is hot
 Emotional Intelligence Infographics
Extrinsic
Neptune is the farthest
planet from the Sun

3
Types of
Intrinsic
Motivation
Despite being red, Mars
Jupiter is a gas giant
is a cold place
named after the
Roman god of the
skies and lightning
Addiction
Pluto is considered a
dwarf planet
 Emotional Intelligence Infographics
Social Skills Learning Benefits

-10 %
Mercury
Mercury is the
Positive Conduct closest planet to
behavior problems the Sun

11 % Good Emotional
Mars grades distress
Despite being
red, Mars is a
cold place
 Emotional Intelligence Infographics

04

03 Empathy
Despite being red, Mars
02 is a cold place
Self-control
Jupiter is a gas giant
01 and the biggest planet
Perseverance
Neptune is the farthest
planet from the Sun
Self-motivation
Mercury is the closest
planet to the Sun
 Emotional Intelligence Infographics

30 % 20 %
Self-Awareness Empathy
It is the closest Jupiter is the
planet to the Sun biggest planet

40 % 10 %
Self- Social Skills
Regulation
Despite being Venus has a nice
red, Mars is cold name, but is hot
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