Scribd Logo
Cargar

¡Te damos la bienvenida a Scribd!

  • 65 vistas

    Microsoft Dynamics 365 - Overview

    Cargado por

    Daniel

    Copyright:

    © All Rights Reserved
    Descargue como PDF, TXT o lea en línea desde Scribd

    Microsoft Dynamics 365 - Overview

    Cargado por

    Daniel
    65 vistas33 páginas

    Derechos de autor

    © © All Rights Reserved

    Formatos disponibles

    PDF, TXT o lea en línea desde Scribd

    ¿Le pareció útil este documento?

    ¿Este contenido es inapropiado?

    Copyright:

    © All Rights Reserved
    Descargue como PDF, TXT o lea en línea desde Scribd
    Descargar como pdf o txt
    65 vistas33 páginas

    Microsoft Dynamics 365 - Overview

    Cargado por

    Daniel

    Copyright:

    © All Rights Reserved
    Descargue como PDF, TXT o lea en línea desde Scribd
    Descargar como pdf o txt
    de 33

    Equipo BizzApps

    Valeria Rossi – Sales Specialist


    Juan Schunck – Tech Specialist
    Microsoft ONE cloud
    Microsoft 365

    Aplicaciones de Negocio
    Inteligentes
    Productividad y Colaboración

    Abierto, Flexible, preparado para


    entornos empresariales (gobierno,
    monitoreo, escalable, etc)
    Introducción a las Apps de Negocio de Microsoft
    Misión Microsoft:
    “Empower every person and every organization on
    the planet to achieve more“

    Nube Empresarial mas conectada del mundo:


    • Power Platform
    • Dynamics 365

    Democratización de IT
    • Citizen Developers: ”is a user who creates new business applications for
    consumption by others using development and runtime environments sanctioned
    by corporate IT”
    Cambio de Paradigma
    Ya no es solo un CRM y/o un ERP:
    • Por un lado, la integración nativa con toda la
    ofimática para quienes conocen del negocio sean
    mas eficientes.
    • Por otro lado, la inclusión de la IA como
    “commodity” y el desarrollo Low-Code para quienes
    conocen el negocio sean agentes transformadores.
    • Además, se piensa en una Arquitectura de Datos
    que se vuelve central para un negocio.
    Microsoft Confidential
    Data
    & AI
    Involucrar Empoderar
    Clientes Empleados

    Datos & IA

    Optimizar Transformar
    Operaciones Productos
    clientes empleados

    Datos & IA

    operaciones productos

    Digital Feedback Loop


    Ciclo de Retroalimentación Digital
    Customer Data Platform - CDP

    “A customer data platform (CDP) is a type of packaged


    software which creates a persistent,
    unified customer database that is accessible to other
    systems. Data is pulled from multiple sources, cleaned and
    combined to create a single customer profile.”
    Nuestro enfoque de DYN365 para la IA
    Power Power Virtual
    Agents
    Apps

    Process optimization
    Externo automation, and
    Mapeo and visualization
    Ingesta Matcheo

    Power
    Power
    Analitica BI Automate
    CONNECTORES

    Customer Marketing
    & Product
    Insights
    Customer
    Finance Service

    IA y ML Systems of
    Commerce Engagement Sales

    Combinar Enriquecer
    Field
    Talent Service

    Interno
    Supply Chain
    Mgmt

    Datos Unificacion Insights Accion


    Demo CDP
    AI Builder Sales Insights

    Remote Assist Guides

    Fraud Protection Customer Insights

    Product Visualize Layout

    Virtual Agent Customer Service Insights


    Dynamics 365
    AI

    Recoleccion de Extraer con Manejar


    datos Inteligencia acciones
    inteligentes
    Customer Insights

    Dynamics 365

    Fraud Protection Product Insights

    Recoleccion de
    datos
    Customer Insights Product Insights

    Customer Service Fraud


    Insights
    Dynamics 365 Protection

    Sales Insights Power Virtual Agents


    Extraer con
    Inteligencia
    Marketing

    Power Power Virtual


    Customer Apps Agents
    Finance Service

    Systems of Process optimization


    Commerce Engagement Sales automation, and
    visualization

    Field
    Talent Service Power Power
    BI Automate

    Supply Chain
    Manejar acciones Mgmt
    inteligentes
    La última milla de la Transformación Digital
    Apps personalizadas para Talento
    administrar el personal

    Apps personalizadas para Apps personalizadas para la


    mercadeo Operación

    Personas

    Marketing Operaciones

    Apps Clientes Productos Apps


    personalizadas personalizadas
    para el ciclo para finanzas
    comercial Service

    Ventas Finanzas

    Apps personalizadas para servicio


    The Microsoft Power Platform
    Transformación Digital, de bajo Código, empoderándonos para Analizar, Actuar y
    Automatizar

    Power BI Power Apps Power Automate Power Virtual Agents


    Business analytics Application development Workflow automation Intelligent virtual agents

    Common Data AI Builder


    Data Service connectors
    COVID-19 Microsoft Approach

    1. Pivoting in the 4 Pillars: Remote Accessibility/infrastructure, Remote Collaboration,


    Remote Business Processes Management & Security.
    2. Central web site for the LATAM Covid Communications to Customers:
    https://www.microsoft.com/es-xl/remoteresources
    3. Unify Social & Direct Campaign to Customers
    4. BizApps Messages:
    1. Power of Power Platform to quickly enable Remote Access to Information &
    Process Management thru Modern Applications, Automate Business Processes,
    Create Bots & facilitate Collaboration. Leverage Crisis Apps/Templates.
    2. Customer Service. Support Companies to leverage Dynamics 365 & AI to better
    enable their Customer Service & Support teams to be more effective & proactive
    supporting customers during this challenging moment.
    Mixed Reality – LowCode!
    Virgin Atlantic
    “X”R-eality: VR vs AR vs MR
    VIRTUAL REALITY
    Users are completely immersed in a computer-generated reality when they experience virtual
    reality. Virtual reality is the most well-known of immersive technologies. Example: VR Games

    AUGMENTED REALITY
    A technology that overlays digital information on the real world. Rather than provide a fully
    immersive virtual experience, augmented reality enhances the real-world with images, text, and
    other virtual information via devices such as heads-up displays, smartphones, tablets, smart
    lenses, and AR glasses. Example: Pockemon GO

    MIXED REALITY
    A mixed-reality environment goes a step beyond augmented reality because users can interact
    in real-time with virtual objects that are placed within the real world. These virtual items will
    respond and react to users as if they were actual objects.
    Dynamics 365
    LayOut
    Thank you

    © Copyright Microsoft Corporation. All rights reserved.

    También podría gustarte