Konecta

🎉✨Konecta Shines at the #PremiosERC2024 Gala! 🎉✨ We’re thrilled to announce that Konecta has been awarded as the Best BPO in Telemarketing with our client Iberdrola and Best BPO in Debt Collection with our client Cetelem! This recognition highlights our commitment to continuous training, sustainable development, and exceptional client service. This 25th edition of the Premios Excelencia Relación con Clientes, organized by the AEERC- Asociación Española de Expertos en la Relación con Clientes in collaboration with IZO and Mejor Proveedor en Televenta con el cliente Iberdrola IFAES, celebrated excellence in customer relations and innovation across the industry. Congratulations to our dedicated teams, our clients, and all participants raising the standard of client excellence. Thank you to AEERC, Izo, and iFAES for hosting such an inspiring event! #ExcelenciaRelaciónClientes #BeExcellent #KonectaAwards #CustomerExcellence

🚀 Exciting News from Konecta! 🚀 We are pleased to announce new appointments in our Executive Committee. Welcome to exceptional leaders committed to drive Konecta’s global growth and digital transformation Jafar H Syed, Ahmad Elharany, Andrea Lubian, Julien Vidal, Massimo Canturi, Caroline Brunelliere, and Marie Iserbijt. Bringing strong expertise in tech & transformation in global environments and fresh perspectives, the new Executive Committee reflects our strategic organization's evolution towards greater efficiency, ready to shape the future of Konecta! We wish them success in their new missions! Welcome to the Konecta's family! #Konecta #Leadership #Growth #Innovation #DigitalTransformation

🎙️ It’s time for a new chapter of #K-Talks! And in this latest edition, we enjoyed a great chat with Manuel van Oordt Fernandez, CEO of LATAM Airlines in Peru. Manuel is CEO of #LatamAirlines, one of the best positioned airlines in the Americas. Through his leadership and passion for service, he has made Peru one of the top tourism destinations in the world. We spoke with Manuel about everyone’s commitment to developing the country, and he shared with us his vision for the future of the airline industry and how #ArtificialIntelligence will impact this industry and travelers' experiences. He is convinced that working together is the best way to overcome challenges and make dreams come true.  In this new video, he also shares his #leadership principles, which are key for achieving success: ✔️ Be Present 🔍 Understand and know your customers  🤝 Work hand in hand with your teams Watch the full interview on our website! 👉 https://lnkd.in/dzUqCXj2 

#Konecta has been recognized once again for its #leadership in Customer Experience (CX) management! 🏆 Leader in EMEA 🏆 Major Contender in the Americas In the latest Everest Group PEAK Matrix® Assessment 2024, Konecta has been rated as one of only four companies to achieve Leader status in EMEA and a Major Contender in the Americas. This marks the fifth consecutive year that our commitment to #innovation, digitalization, and top-tier #CX delivery has been recognized on a global scale. 🌎 This achievement reflects the passion and expertise of the Konecta team worldwide, and it strengthens our resolve to continue raising the bar in customer experience. A huge thank you to #EverestGroup for this recognition and to our incredible clients and partners for trusting us to deliver excellence every day. Read the full announcement on our website 👉 https://lnkd.in/dg5_iTnb Want to dive deeper? Download the full report and discover all the details! https://lnkd.in/dyTMUQNs 

Konecta and Fundación Konecta stand in deep sorrow and solidarity with the victims of the Valencian Community, offering our heartfelt support in these difficult times. We encourage you to join us in providing much-needed relief to the families impacted by this devastating Dana. To help make a difference, Konecta Foundation has launched a fundraising campaign to provide essential items such as food, warm clothing, transportation, and other urgent needs. This initiative is part of our partnership program with Mensajeros de La Paz. We invite you to make a donation through 🙏 https://lnkd.in/eChr-cAt Thank you so much for your collaboration 💙

🔔 Quick Reminder: Big News Alert! 🔔 In case you missed it, Konecta has joined forces with Google Cloud to pioneer AI-powered customer experience solutions! Over the next three years, we’re on a mission to redefine the future of CX with cutting-edge technology and an unstoppable team. 🚀✨ This partnership is more than just an alliance—it’s a commitment to creating smarter, faster, and more personalized customer interactions. By integrating Google Cloud’s #AI and #CustomerEngagement Suite, Konecta will empower businesses with leading-edge CX solutions, from AI-driven automation to personalized, data-driven insights. Key Highlights: 🎓 Certified Expertise: Up to 500 Konecta engineers will earn Google Cloud certifications, deepening our technical expertise and capacity to deliver transformative solutions to our clients. 🤖 AI-Enhanced CX: Leveraging Google’s Vertex AI, we’re bringing advanced AI agents and automated solutions to help businesses meet customer needs more effectively. 🌐 Global Collaboration: Our 100,000-person workforce will migrate to Google Workspace, enhancing productivity and security on a global scale. This partnership embodies Konecta's vision: to lead the industry with forward-thinking, sustainable, and AI-powered experiences 👉 https://lnkd.in/dzyF6FVU Thank you to the teams at #Konecta and Google Cloud for your commitment to shaping the future of CX! 🌍💡

🌟Proud Moments at the Frost & Sullivan Best Practices Awards Gala!🌟 We were thrilled to attend this prestigious event at the JW Marriott in Tucson, USA, celebrating trailblazing organizations recognized for their outstanding #innovation, #leadership, and #excellence. 🎉 In an unforgettable moment, #Konecta officially accepted the 2024 Latin American Customer Experience Outsourcing Services Company of the Year award! Our company was represented by Mariano Castaños Zemborain, CEO of America, and Rodrigo Renoud Magaña, Sales Excellence Regional Director, who championed the journey toward this exceptional achievement. 👏 A huge congratulations to the entire Konecta and Latin America team for this shared success! Together, we continue to set new standards in customer experience! #WeAreGlobal #KonectaPride

📊 The insurance sector is undergoing a profound and rapid transformation. Companies that fail to keep up risk losing market share, but those who embrace change stand to gain tremendous opportunities. Here are 5 key trends that every insurance player should be aware of: 1️⃣ Cultural shift: Insurance is becoming more personalized, with new products and services like on-demand and usage-based insurance. 2️⃣ Humanized and seamless experiences: Customers increasingly expect high-quality, personalized services. Trust and loyalty are built along every step of the customer journey. 3️⃣ Innovation and digital transformation: Advanced technologies, including AI and automation, are transforming risk management, operational efficiency, and decision-making. 4️⃣ Bridging the gap between legacy systems and new tech: Modernizing existing systems and integrating #AI is a crucial challenge for traditional insurers. 5️⃣ Growth in the non-life segment: Technological innovation is enabling new products like parametric and pay-per-use insurance. At #Konecta, we are at the forefront of supporting insurance companies and #Insurtechs in navigating these trends. We're ready to help you overcome the challenges and capture the opportunities these shifts bring. 🌐 Want to learn more about how we can support your transformation? Get in touch 👉  https://lnkd.in/dFSmiJuf 💬 What do you think? Share your thoughts in the comments below!

📊 The insurance sector is undergoing a profound and rapid transformation. Companies that fail to keep up risk losing market share, but those who embrace change stand to gain tremendous opportunities. Here are 5 key trends that every insurance player should be aware of: 1️⃣ Cultural shift: Insurance is becoming more personalized, with new products and services like on-demand and usage-based insurance. 2️⃣ Humanized and seamless experiences: Customers increasingly expect high-quality, personalized services. Trust and loyalty are built along every step of the customer journey. 3️⃣ Innovation and digital transformation: Advanced technologies, including AI and automation, are transforming risk management, operational efficiency, and decision-making. 4️⃣ Bridging the gap between legacy systems and new tech: Modernizing existing systems and integrating #AI is a crucial challenge for traditional insurers. 5️⃣ Growth in the non-life segment: Technological innovation is enabling new products like parametric and pay-per-use insurance. At #Konecta, we are at the forefront of supporting insurance companies and #Insurtechs in navigating these trends. We're ready to help you overcome the challenges and capture the opportunities these shifts bring. 🌐 Want to learn more about how we can support your transformation? Get in touch 👉  https://lnkd.in/dFSmiJuf 💬 What do you think? Share your thoughts in the comments below!

🤔 Is your brand delivering the #CustomerExperience it promises? 💡 Mystery shopping can be your secret weapon to gain valuable insights, improve service, and drive growth. Swipe through our carousel to discover how #MysteryShopping can help you: 1️⃣ Get real, actionable customer insights 2️⃣ Ensure compliance with policies 3️⃣ Boost employee performance 4️⃣ Spot opportunities for #BusinessGrowth Want to know more in detail? Read our blog 👉 https://lnkd.in/dvrrMvAw 💬 What aspect of your customer experience are you most curious to improve? Let us know in the comments below! 👇