Wikipedia:Reference desk/Guidelines

[[Category:Wikipedia {{{1}}}s|Reference desk/Guidelines]]

The Wikipedia reference desk attempts to provide services comparable to those of a library reference desk. Questions posed by users are answered by other Wikipedians, also called "respondents". The aim of the following guidelines is to clarify what are considered appropriate responses.

In a nutshell, we expect respondents to provide answers that not only answer the question, but are also factually correct, and to refrain from responding with answers that are based on guesswork or speculation. In many cases, answers should refer (link) to relevant Wikipedia articles, or otherwise cite reliable sources. As always, any reactions should be civil and avoid anything that could even remotely be considered a personal attack. Many questioners will be newcomers, and the reference desk should be a friendly and welcoming place.

Purposes of the desk

The Wikipedia reference desk works like a library reference desk. In a library, users consult the professional staff at the reference desk for help in finding information. We don't have professional staff, so fellow Wikipedians work to find information relevant to questions posted by others.

The reference desk process helps the growth and refinement of Wikipedia by identifying areas that may need improvement.

What the reference desk is not

• The reference desk is not for help using Wikipedia. Unless the answer is very simple, questioners should be referred to the Wikipedia:Help desk.

• The reference desk is not a chatroom, nor is it a soapbox for promoting individual opinions. Editors should strive to accurately represent significant views published by reliable sources. An individual editor is not required to provide a fully comprehensive answer - a partial answer may be improved on by subsequent answers.

• The reference desk is not a place to seek professional advice on medical or legal matters, nor analyses, diagnoses or solutions to questioners' health or legal problems, and responses that could be construed as such must not be given. However, general medical and legal questions ("What treatments are used for diabetes?", "Which countries recognize common law marriages?") are fine. See also Wikipedia:Legal disclaimer, Wikipedia:Medical disclaimer, and the medical advice primer.

• The reference desk is not a service that will do homework for others. It should be made clear to questioners that we will give assistance in interpreting questions, help with ideas and concepts, and attempt to point them to resources that might help them to complete their tasks, but that in the end they should do the actual work themselves.

• The reference desk is not a place to debate controversial subjects. Respondents should direct questioners to relevant information and discussions, but should refrain from participating in any heated debate.

Guidelines for responding to questions

As a respondent, you will be viewed (whether you want to be or not) by readers as a representative of the Wikipedia community. Many people have their first Wikipedia experience asking a question at the Reference Desk and it is a good opportunity for us to build goodwill with the readers which in turn can help the encyclopedia. If people have a bad first experience here, they may never come back.

Responses to posts should always attempt to answer the question and should almost always fall into one of three categories:

• direct answers or referrals to Wikipedia articles, web pages, or other sources,
• clarifications of other answers, or
• requests for clarification.

Our standards on verifiability, neutral point of view, or no original research should be kept in mind on the Reference Desk, as well as the rest of the project. Answering questions by referring to articles or even reliable original sources is consistent with these key content policies. Make sure that statement of facts in answers can be supported by an article or reference. If it is impossible to answer a question without some calculation, please make this clear in your answer with a phrase such "My calculation is as follows …".

Don't worry if you can't completely answer a question. Some questions may demand a broad range of skills and knowledge; it is still helpful to contribute from your areas of personal expertise, and your partial answer may provide useful pointers for other editors who can then expand on your initial response.

Personal opinions in answers should be limited to what is absolutely necessary, and avoided entirely when it gets in the way of factual answers. In particular, when a question asks about a controversial topic, we should attempt to provide purely factual answers. This helps prevent the thread from becoming a debate.

Content and tone

The reference desk is not censored. No subject per se is off limits.

Wikipedia is a broad-scope encyclopedia, so questions about topics related to politics, sexuality, bodily functions, or religion, for example, may yield responses that some people consider offensive. We understand that some responses about very controversial subjects, or any discussion of what some may consider "taboo" subjects, are more likely to offend some people than discussion of other subjects. This is unavoidable. Responses are not deemed to be inappropriate as long as they are relevant to the question. However, we take special care to treat potentially offensive subjects with sensitivity, diligence, and rigor. Further, we never set out deliberately to offend, and we endeavor to quickly remove needlessly offensive material in questions or responses.

The desk is not intended to present an overly formal atmosphere; responses may be lighthearted while still maintaining their purpose. Humor is allowed in reference desk answers, provided it is:

• relevant to the question,
• not at the expense of other editors, including the questioner, and
• not needlessly offensive to the "typical" reference desk reader.

Please don't start adding jokes just for the sake of it, and don't let humor get in the way of providing a useful answer. Some people (for example children and non-native English speakers) may not understand the joke, or, worse, may mistake a joke for a serious answer. 'In-jokes' can make outsiders feel confused or unwelcome. Sarcasm can be especially hard to detect in a written statement.

In particular, don't poke fun at a poorly-written question. The reference desk necessarily involves communication between questioners and respondents from different backgrounds and cultures. There may be a number of reasons for 'badly written' questions – the questioner may not have enjoyed a formal education, or may suffer from learning disabilities – but they still deserve a proper answer. If you're not sure about the meaning of a question, ask for clarification; if you think you understand the question, feel free to state your assumptions and attempt an answer.

We should in all cases strive to exceed the minimum standard of civility. Assume good faith, and don't make the mistake of confusing an editor's poor English with intentional rudeness. Remember that all Reference Desk staff are volunteers and deserve to be treated courteously.

Don't edit others' questions or answers

...except to fix formatting errors that interfere with readability (like a leading space or unclosed markup tags). Do not correct spelling or presumed typos, or anything that might change the meaning of the question.

If there is no title to a question, add one. You may also add to a non-descriptive title (such as "question"), but it is best to keep the original title as a portion of the new one, as it may be used by the questioner to find the question.

Don't add wikilinks to a question or the title; it may unduly suggest to others that the questioner was aware of the Wikipedia articles. Instead, if relevant, just include these links in your response.

Page protocols and layout

Sometimes one question leads to another and it is a good idea to create a new heading to keep the new answers from overwhelming the original question and answers.

Complex technical questions and questions of a more subjective nature may prompt substantial answers from many parties, so please remember to sign your responses (with ~~~~).

Signing your replies adds a 'personal touch' and also allows questioners to follow up responses privately, for in-depth discussions or debates that may not be appropriate for the Reference Desk itself. Please leave a line space between your reply and the previous poster—it makes the page easier to read and edit.

Some people go online using a dial-up modem, so please be sparing in your use of inline images on the page (consider linking them, instead) and limit off-topic discussion. The Reference Desks are large pages, and we all need to do our part to keep them accessible to as many people as possible.

Provide source information

An answer that contains a reference for its information is much more useful than one that does not. Make a serious effort to locate a Wikipedia article or an outside reliable source that supports your assertions, and include a link to it in your answer. You may know that your answer is correct, but a reader has no way to judge how reliable your information is unless you specify your sources. Even if your only source is, say, your own recollections from your school days, it is very helpful to state so in the posting. If there is a Wikipedia article that should answer a question, but doesn't, make this clear; you don't want to send a questioner on a wild goose chase, and you do want to let other editors know that the article needs improvement.

Use external links from answers as sources to improve our articles

See also: Wikipedia:WikiProject Reference Desk Article Collaboration

The Reference Desk is a service to the encyclopedia, and not just a service provided by the encyclopedia. If people ask questions that our articles don't address, use the answers to improve our articles—so long as the answers can be verified by a reliable source.

Reference requests and factual disputes

While we should keep the Wikipedia verifiability policy in mind while answering, and referenced answers are strongly preferred, it is not always efficient or useful to apply the policy strictly. If you believe a response should provide a reference, but does not, feel free to politely ask for one. If somebody requests a reference for one of your own responses, please try to provide one or indicate that you cannot. If you believe your own earlier answer is wrong, you may strike it out or add a clarification. If you think somebody else's answer is wrong, add a comment explaining why you think so, and provide evidence, if possible. Make a serious effort to locate supporting sources, as you would in an original answer. Do not delete an incorrect answer, solely because it is wrong, even if you can prove that it is. Instead provide the evidence and let the readers decide.