Featurebase

June & July updates: ✦ Help Center ✦ All-In-One widget redesign ✦ Translations for widgets ✦ "Company" and "Author" filters ✦ New OG images ✦ "Your posts" tab on the Public Portal Help Center 📚 As mentioned in a separate update, you can now create your Help Center in Featurebase and bring it into your app with the All-in-One widget. In addition to all the regular stuff, it also integrates with your Feedback Portal, Roadmap, and Changelog. For example, we suggest relevant articles to your users during post-creation. → https://lnkd.in/dKKGKju5 All-In-One widget redesign 👨🎨 We gave the All-In-One widget a bit of a facelift. Aside from looking cleaner, it now features different tabs on the bottom for a more focused view of each module. Depending on which ones you use, they can be removed and added. → https://lnkd.in/d4PUFiGp Translations for widgets 🚩 We also added support for localization. Now, all widgets can be translated into any of the 7 languages we support. → https://lnkd.in/dqzbrQmb "Company" and "Author" filters 🏷️ You can finally filter all posts by a specific customer or company without creating a dedicated user segment for it. Say hello to two of our latest filters: Author and Company. → https://lnkd.in/dCw25EQG New OG images 🖼️ As a little quality-of-life feature, we designed new OG images that show key info on the previews for: ⟡ Feedback posts ⟡ Changelog releases (if you don't include the release image) ⟡ Help articles & collections ⟡ And all modules: Feedback Portal, Roadmap, Changelog, and Help Center. "Your posts" tab on the Public Portal 🫵 Talking about quality-of-life, your users can now see their posts conveniently on the Public Portal view. Previously, finding posts for end-users was pretty difficult. This update should help them stay more in touch with their own feedback.

Introducing: Help Center 📚 We’re super excited to introduce one of our largest updates yet - you can now create your help center with Featurebase. Find out why you should use the Featurebase Help Center and how it's different from all the others. 👇 Some key features: ⟡ In-app widget to bring articles to your app ⟡ Instant full-text and AI search ⟡ Notion-style text editor with rich formatting ⟡ Custom domain ⟡ Beautiful, customizable design ⟡ SEO optimized out of the box But that’s what everyone has… 🥱 Our help center also seamlessly integrates with your feedback portal, roadmap, and changelog. For example, we suggest relevant articles to your users during post-creation. You can also mention knowledge articles while answering feedback, in changelog releases, and more. We’ll be integrating it even more into our ecosystem. Some upcoming ideas: ⟡ Automatic changelog generation from articles ⟡ Article satisfaction score measurement ⟡ AI agents to answer questions about open issues and articles ⟡ And much more exciting stuff... To get started, head to the Help Center tab in your dashboard. Want to migrate from your existing knowledge base tool? We can easily import your content from any other tools. Just contact us via live chat or ask our AI assistant for help with the import process. Check out our new live Help Center: https://lnkd.in/djbZQv_M Read the full changelog release: https://lnkd.in/dKKGKju5

With Featurebase you can Showcase your public roadmap to let everyone know what you're working on and what's coming next. Communicate published updates easily with email notifications and a changelog. #roadmap #changelog #ai #feedback #Product #Startups

May updates: ✦ Admin roles ✦ Zendesk integration ✦ GitHub integration ✦ Improved text editor ✦ and tons of other updates Admin roles 👥 You can now assign roles for your team members to control their access levels. By default, you can choose from 3 presets: Admin, Manager, and Contributor. Enterprise users can also create highly customizable custom roles. → https://lnkd.in/dtkcDN2j Zendesk integration ⚡️ ⟡ Track how many customers request a topic ⟡ Save customer requests as actionable issues ⟡ Automate follow-ups with customers to close the feedback loop → https://lnkd.in/dsnc74-u GitHub integration ⚙️ ⟡ Convert customer requests into actionable GitHub Issues ⟡ Sync the progress of GitHub Issues with Featurebase posts ⟡ Automate follow-ups with customers to always close the feedback loop → https://lnkd.in/dJrhzhxF Improved text editor ✍️ We designed the text editor to make writing posts more convenient and flexible than ever before. The / command enables a variety of formatting options, including headings, bullet and numbered lists, quotes, code snippets, and more. Many minor updates 🤏 ⟡ Metadata for posts ⟡ Top-right arrows on posts for faster navigation ⟡ The feedback widget now allows board preselection ⟡ The feedback widget now supports custom fields ⟡ Custom field values have been added to the data-exporting ⟡ Ability to pre-open feedback creation popup on public board ⟡ Upgraded infrastructure for super fast performance during peak usage times ⟡ Other minor refinements Read the full changelog here → https://lnkd.in/daEdVBF3

April updates: ✦ Featurebase assistant ✦ Improved changelog segmentation ✦ SDK identification for widgets ✦ Infrastructure improvements ✦ and more 🤖 Featurebase (AI) assistant Our AI assistant is now in beta to instantly answer your questions (bottom right corner). It uses information about your org to help resolve issues based on your specific setup/settings. It knows its limits & forwards the chat to us if needed. 👥 Improved changelog segmentation The changelog segmentation rework now lets you effortlessly send updates to different user groups. It works with the same segments you have for posts and surveys. 🪪 SDK identification for widgets The SDK now smartly forwards the authentication state to all widgets. This is automatically enabled if you already use the widgets combined with the identify functionality. 🧱 Infrastructure improvements We've made huge upgrades to our infra to support our rapid growth levels and offer top-notch performance at peak times. We've also introduced more redundancy to avoid annoying downtimes caused by single points of failure. 🐛 Many minor improvements & fixes ⟡ You can now make boards 'author-only' by default, so all posts are automatically private between you and the author(s) ⟡ Fixed bug with views sometimes restoring as "Pending posts" when the option wasn't enabled ⟡ Fixed emoji capturing for the feedback widget ⟡ Added ability to query, update, create & delete comments from the API ⟡ + Many smaller things Read the full changelog here → https://lnkd.in/dvZ_uWAP

March updates: ✦ Surveys (NPS, CSAT, and more) ✦ Public user profiles ✦ Comment moderation ✦ Many quality-of-life improvements 📋 Surveys Surveys introduce an entirely new way to collect feedback. You can measure customer satisfaction, run surveys for different user groups, collect extra context for specific features, and much more. 👤 Public user profiles Users can now see all of their activity (posts, comments, upvotes) under their profile. To see yours, click on your profile picture and select "My profile". Users also now have a notification center to catch up with unviewed messages. 🛡️ Comment moderation Harmful comments detected by our systems are now automatically pushed for you to review in the Moderation tab. The tab will automatically appear in your Dashboard when a spam comment is detected. 🤏 Plus these quality-of-life improvements ⟡ When adding an upvoter manually, you can now select between existing users rather than having to enter the email each time. ⟡ You can now embed Loom & Descript videos in all text editors. ⟡ When clicking on comment notifications from email, the page will now automatically scroll to the new comment and highlight it. ⟡ And many more minor bug fixes Read the full changelog here → https://lnkd.in/etY4ipis

February updates: ✦ Custom fields for post creation ✦ New post moderation inbox ✦ Dashboard redesign + custom themes ✦ Automatic login from email links ✦ And many more improvements 🏷️ Custom fields for post creation You can now customize the input fields of new posts to always get the necessary information from your users. Set it up from Settings → Custom fields. 🛡️ New post moderation inbox The new moderation inbox separates your feedback backlog and unapproved posts for a more efficient and organized approach. Now you can fly through the approval process with keyboard shortcuts and a more optimized view. 🎨 Dashboard redesign + custom themes The Dashboard has been redesigned to show much more information and fill up more unused space. We've also added custom themes enabling you to make Featurebase entirely your own. When enabled, it will be applied to the entire feedback portal and all widgets. 🔓 Automatic login from email links Users no longer have to worry about logging in when clicking links from Featurebase emails - every link, no matter the device, will now automatically sign them in. 🤏 And some smaller improvements ⟡ Feedback widget screenshot engine rework ⟡ Advanced spam detection Read the full changelog here → https://lnkd.in/etY4ipis

We have joined forces with Featurebase and ignited a revolution in innovation at Gymflow.io! 🌟 Our roadmap and feature backlog are now fully transparent, empowering our community to vote, provide feedback, and get excited about the future of Gymflow.io. The engagement and ideas coming from our clients are fast forwarding our path towards the best and easiest to use gym software ever. Thanks to Featurebase for building a great product, highly recommend. #Gymflow #Innovation #Featurebase #ClientSuccess #Gymmanagement

January updates: ✦ Post creation rework ✦ Changelog comments & reactions ✦ Private discussions with post authors ✦ Lots of smaller improvements and fixes 📥Post creation rework Here's how it got better: ⟡ Automatic board selection with AI ⟡ Admins can add post properties while creating one ⟡ 'Create more' switch for more posts with the same properties Plus, overall more clean & lighter interface! 🥳 Changelog comments & reactions Changelogs now support commenting and reactions to create a more collaborative environment around your feedback community. This also works in the Changelog Popup and the All-In-One widget. 🔒 Discuss posts privately with the author You can now make posts private between you and the author, to discuss the details without it being shown on the public board. This option will appear when choosing to approve posts. After you're done, you can choose to make it public. 🍃 Other quality of life improvements: ⟡ The URLs now end with the post title, instead of IDs ⟡ Option to disable follow-up questions ⟡ Post creation date shown in the Dashboard ⟡ Popups now don't let you lose progress ⟡ Filterable search in the Dashboard Read the full changelog here → https://lnkd.in/dQ2VD3yA

A few months back, Wilson Wilson from Senja reached out to us, looking for a way to conveniently release feature announcements for all users in-app. Soon, we introduced Changelog popups. This feature has since become a game-changer for many of our users, including Senja. But it's more than just boosting new feature adoption. These popups also show users you're constantly listening and improving. As a result, our customers have seen a great increase in the volume of feedback submissions. P.S. Read more about Senja's success with us from here: https://lnkd.in/dKmZtMds