As a guest user you are not logged in or recognized by your IP address. You have
access to the Front Matter, Abstracts, Author Index, Subject Index and the full
text of Open Access publications.
Service design methodology has been incorporating methods and tools from multiple disciplines such as ethnography, management, system design and interaction design. Service design tools can be divided into three categories: basic research tools, service analysis tools, and in-depth guidance tools. Although user experience considered to be a key concern of service design, there is a lack of methods to describe profound user experiences and reveal deep meanings to the user. This paper introduces Semiotics Approach for Product Architecture Design (SAPAD) that provides a framework for representing meanings of service activities by adopting Stamper's semiotic ladder model. The semiotic ladder model is composed of six levels: 1) Physical level, 2) Syntactic Level, 3) Empiric Level, 4) Semantic Level, 5) Pragmatic Level, and 6) Social Level. This framework enables thorough exploration of the deep meanings, value and potential contradictions of stakeholders in complex interactive relationships between many system constituents. Through the two case studies of service design for: a) a blood donation vehicle service system, and b) a community elderly rehabilitation service system, SAPAD framework was proved to be very useful and effective for analyzing system inquiry data and synthesizing comprehensive interpretation levels of user experience with clear meaning relevance. Especially representing and understanding profound experience can form a basis for effective integration of trans-disciplinary perspectives critical for achieving integrity and sustainability of service system quality.
This website uses cookies
We use cookies to provide you with the best possible experience. They also allow us to analyze user behavior in order to constantly improve the website for you. Info about the privacy policy of IOS Press.
This website uses cookies
We use cookies to provide you with the best possible experience. They also allow us to analyze user behavior in order to constantly improve the website for you. Info about the privacy policy of IOS Press.