Understanding Shadow IT usage intention: a view of the dual-factor model
ISSN: 1468-4527
Article publication date: 25 September 2023
Issue publication date: 24 May 2024
Abstract
Purpose
Despite the growing concern about security breaches and risks emerging from Shadow IT usage, a type of information security violation committed by organizational insiders, this phenomenon has received little scholarly attention. By integrating the dual-factor theory, unified theory of acceptance and use of technology (UTAUT) and social control theory, this research aims to examine facilitating and deterring factors of Shadow IT usage intention.
Design/methodology/approach
An online survey was performed to obtain data. As this study aims at investigating the behavior of organizational insiders, LinkedIn, an employment-oriented network site, was chosen as the main site to reach the potential respondents.
Findings
The results show that while performance expectancy, effort expectancy and subjective norms considerably impact intention to use Shadow IT, personal norms and sanctions-related factors exert no influence. Besides, an organizational factor of ethical work climate is found to significantly increase individual perceptions of informal controls and formal controls.
Originality/value
This work is the first attempt to extend the generalizability of the dual-factor theory and UTAUT model, which primarily has been utilized in the context of system usage, to the new context of information security. This study is also one of few studies that simultaneously take both organizational and individual factors into consideration and identify its impacts on user's behaviors in the information security context.
Keywords
Acknowledgements
This research is funded by University of Economics Ho Chi Minh City (UEH), Vietnam.
Citation
Nguyen, T. (2024), "Understanding Shadow IT usage intention: a view of the dual-factor model", Online Information Review, Vol. 48 No. 3, pp. 500-522. https://doi.org/10.1108/OIR-04-2022-0243
Publisher
:Emerald Publishing Limited
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