🎉 Exciting news! We've launched zenloop 2.0 — with AI at its core. This upgrade makes everything faster, more efficient, and easier to use, featuring powerful new tools like zenInsights, zenSurveys, and AI-powered dictionaries. If you're an existing customer, contact us to switch to the new version and enjoy these enhancements. For those interested in discovering how zenloop 2.0 can revolutionize your Customer Experience, reach out to us directly. https://lnkd.in/dbm5HyGG Let’s take your business to the next level! 🚀
zenloop
Technologie, Information und Internet
Best in class CX & Action Management Platform powered by AI | Winner of the K5 COMMERCE AWARD 2024 "Customer Experience"
Info
zenloop is an integrated experience management platform based on the Net Promoter Score®. The SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes & clusters it with the help of artificial intelligence & derives customized & personalized measures to retain satisfied customers & win back dissatisfied customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys Zendesk, Slack or Shopify or used as an addition to the existing tech stack. The zenloop portfolio includes brands such as Momox, Douglas, Penta, ATU, Mister Spex, Foodspring & Jochen Schweizer. zenloop is a https://saas.group brand. _____________ WORKING @ ZENLOOP For our fast growing Software-as-a-Service solution we are always on the hunt for motivated & talented people to help us further write our success story. As part of our team, you will focus on our goal of becoming the leading experience management platform in Europe & on your personal development in your daily work. This is how it looks: - Challenging, varied tasks in a dynamic & innovative, but familiar environment - A fast learning environment with the opportunity to grow together with us as a company & our motivated, international team - A lot of responsibility & creative freedom for your own topics - Experienced founder & management team who care about you & your tasks - Comprehensive & structured onboarding + regular feedback sessions to support your individual development - Open culture - Fixed training budget/year + fixed team event budget/quarter - Company events, lunches & company offsites Join our great team, accelerate your personal growth, and help companies to perfect customer relationships: https://saas.group/career/
- Website
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https://www.zenloop.com
Externer Link zu zenloop
- Branche
- Technologie, Information und Internet
- Größe
- 51–200 Beschäftigte
- Hauptsitz
- Berlin
- Art
- Kapitalgesellschaft (AG, GmbH, UG etc.)
- Gegründet
- 2016
- Spezialgebiete
- Net-Promoter-Score, Feedback Management, CustomerExperience, Customer Listening, SaaS, eCommerce, Customer Experience Management, Customer Success, Product Management, User Experience, Net Promoter Score Data & Surveys, Survey Tool, Action Management, Customer Experience Management, CXM und CEM
Produkte
Customer Experience and Action Management Platform
CEM-Software (Customer-Experience-Management)
CXM is broken. Switch to Action Management! Collect omnichannel feedback along the customer journey. After clustering and prioritizing insights, our application derives key drivers and develops intelligent action plans to automatically win back churning customers, retain satisfied customers, drive advocacy, and trigger customer-centric innovation. Time for CX teams to be the heroes in innovation management: Win Back Dissatisfied Customers Automatically segment customers for win-back based on tiers and intelligent tags generated through text and sentiment analysis Boost Loyalty and Advocacy Direct your true fans to review platforms and create workflows to drive inspiring brand advocacy activities Lead Customer-Centric Innovation Act on customer insights. Prioritize impactful CX initiatives and trigger actions with the right stakeholders on board from the beginning Share results Make sure customers know their voice has been heard and set expectations regarding ongoing initiatives
Orte
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Primär
Habersaathstraße 58
Berlin, 10115, DE
Beschäftigte von zenloop
Updates
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🚀 Webinar für CX-Profis! Am 19. September zeigt euch Thalia Bücher GmbH, wie das CRM-Team über 70 % der unzufriedenen Kunden mit Wow-Momenten zurückgewinnt. 💡🎉 Wenn du wissen willst, wie du eine unvergessliche Customer Experience schaffen und deine Kundenbindung stärken kannst, dann ist dieses Webinar genau das Richtige für dich! Melde dich hier an und sichere dir deinen Platz: https://lnkd.in/d8w4C-m7 #CustomerExperience #Webinar #CXErfolg
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zenloop hat dies direkt geteilt
So gewinnt Thalia Bücher GmbH mehr als 70% der unzufriedenen Kunden mit WOW-Momenten zurück 👇 So viel darf ich schon verraten: Das engagierte CRM-Team schafft das unter Einsatz der CX-Plattform zenloop und sehr smarten Automationen. Lena Eickers, Lisa Rentrop und Hellen Weber organisieren am 🗓 19. September um 10 Uhr ein sehr spannendes Webinar und blicken weit hinter die Kulissen. Wer praxisnahe Strategien zur Verbesserung seiner Kundenbindung erlernen und seine Kunden in echte Fans verwandeln möchte ist hier genau richtig. Sichert euch hier einen der letzten Plätze 👉 https://lnkd.in/eMeZrHbh
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🚀 New podcast: Our CEO, Lisa Rentrop, was interviewed by Anna Nadeina from saas.group about the development of zenloop after the acquisition and the importance of team building. Listen to the full episode here: https://lnkd.in/ed2ejA5c
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Our CEO Lisa Rentrop will be a speaker at this year's CX Fest, to showcase how zenloop is helping brands to generate Consumer Insights with surveys and act on the results to increase Consumer Satisfaction. Don't miss out on her presentation!
We're excited to announce 3 CX titans you better not miss at this year's CX Festival: 👉 Lena Altintop, Director of Sales Operations at Leitz 👉 Björn Tenger, Director of Software Development & Workflow Management at SIMTEK Präzisionswerkzeuge GmbH 👉 Lisa Rentrop, CEO at zenloop We're glad to have these knowledgable and experienced speakers on stage at CXF 2024. You'll benefit from very helpful and multifaceted CX insights.🚀 Want to know what other CX experts you can expect at CX Fest 2024? Check it out on our website. Link in the comments. #cxfest #customerexperience #customerservice #education #event #businessevent #cx #cs
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We're excited about our CTPO Ali Naqi Shaheen to be speaker at the upcoming Diary of a CxO Series presented by Enjins on September 12th in Berlin at the Merantix AI Campus. Ali will show how zenloop is leveraging AI and machine learning to revolutionize customer experience management. Put your name on the waitlist now. Looking forward to seeing you there! 👋 https://lnkd.in/dr7vjptw
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Wir freuen uns auf unser nächstes Webinar mit Lena Eickers von Thalia Bücher GmbH! 🚀 Ihr könnt euch jetzt hier registrieren: https://shorturl.at/6NqvI
🚀 Verpasse nicht unser nächstes Webinar! 🚀 Unser Kunde Thalia Bücher GmbH zeigt euch, wie sie über 70% ihrer unzufriedenen Kunden mit einzigartigen WOW-Momenten zurückgewinnen konnten. Erfahre in unserem nächsten Webinar, wie Thalia ihren NPS auf beeindruckende 79 gesteigert haben und dank zenloop unzufriedene Kunden in treue Wieder-Käufer verwandelt hat. 📅 Datum: 19. September 🕙 Zeit: 10:00 Uhr 🔗 Jetzt anmelden! Nutze die Gelegenheit, wertvolle Insights zu gewinnen und dein Kundenmanagement auf das nächste Level zu heben! 🌟 #Webinar #CustomerExperience #CX #Kundenmanagement #zenloop #Thalia
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🚀 Sei dabei bei unserem nächsten Webinar mit unserem Kunden Thalia Bücher GmbH am 19. September und erfahre, wie Thalia dank zenloop über 70% der unzufriedenen Kunden zurückgewinnt! Lerne praxisnahe Strategien zur Verbesserung deiner Kundenbindung und wie du deine Kunden in echte Fans verwandeln kannst. 📅 Datum & Uhrzeit: 19. September, 10 Uhr 🎙 Speaker: Lena Eickers, CRM Managerin @ Thalia und Lisa Rentrop, CEO @ zenloop Sichere dir jetzt deinen Platz: https://shorturl.at/5X3qf
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Look what we found in our Drafts 😂 K5 - Future Retail was a lot of fun!
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We asked our Lisa Rentrop why brands should choose our CX Management Platform to improve their Customer Journey, here is what she said:
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