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BibTeX record journals/jmis/KarimiSG01
@article{DBLP:journals/jmis/KarimiSG01, author = {Jahangir Karimi and Toni M. Somers and Yash P. Gupta}, title = {Impact of Information Technology Management Practices on Customer Service}, journal = {J. Manag. Inf. Syst.}, volume = {17}, number = {4}, pages = {125--158}, year = {2001}, url = {https://doi.org/10.1080/07421222.2001.11045661}, doi = {10.1080/07421222.2001.11045661}, timestamp = {Fri, 10 Jun 2022 10:35:15 +0200}, biburl = {https://dblp.org/rec/journals/jmis/KarimiSG01.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }

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