"Getting insights from the voices of customers: Conversation mining at a ..."

Hironori Takeuchi et al. (2009)

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DOI: 10.1016/J.INS.2008.11.026

access: closed

type: Journal Article

metadata version: 2017-05-27

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Hironori Takeuchi, L. Venkata Subramaniam, Tetsuya Nasukawa, Shourya Roy:
Getting insights from the voices of customers: Conversation mining at a contact center. Inf. Sci. 179(11): 1584-1591 (2009)

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