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"Explaining the (non) adoption and use of interactive voice response (IVR) ..."
Caroline Kähr, Martin Steinert (2011)
- Caroline Kähr, Martin Steinert:
Explaining the (non) adoption and use of interactive voice response (IVR) among small and medium-sized enterprises. Int. J. Speech Technol. 14(1): 11-18 (2011)
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