BibTeX record journals/dsj/DouglasF04

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@article{DBLP:journals/dsj/DouglasF04,
  author       = {Thomas J. Douglas and
                  Lawrence D. Fredendall},
  title        = {Evaluating the Deming Management Model of Total Quality in Services},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {3},
  pages        = {393--422},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.0011-7315.2004.02569.x},
  doi          = {10.1111/J.0011-7315.2004.02569.X},
  timestamp    = {Mon, 26 Jun 2023 20:57:59 +0200},
  biburl       = {https://dblp.org/rec/journals/dsj/DouglasF04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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