"Intelligent customer complaint handling utilising principal component and ..."

Alireza Faed et al. (2016)

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DOI: 10.1016/J.ASOC.2015.02.018

access: closed

type: Journal Article

metadata version: 2020-09-05

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Alireza Faed, Elizabeth Chang, Morteza Saberi, Omar Khadeer Hussain, Ali Azadeh:
Intelligent customer complaint handling utilising principal component and data envelopment analysis (PDA). Appl. Soft Comput. 47: 614-630 (2016)

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