"A Framework to Support the Process of Measurement of Customer's ..."

José-Amelio Medina-Merodio et al. (2020)

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DOI: 10.1109/ACCESS.2020.2998434

access: open

type: Journal Article

metadata version: 2021-05-14

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José-Amelio Medina-Merodio, Carmen de Pablos Heredero, María Lourdes Jiménez-Rodríguez, Luis Fernández Sanz, Rafael Robina-Ramírez, José Andrés Jiménez:
A Framework to Support the Process of Measurement of Customer's Satisfaction According to ISO 9001. IEEE Access 8: 102554-102569 (2020)

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