"Customer Satisfaction and Loyalty in Higher Education - A Case Study over ..."

Petr Svoboda, Ján Cerný (2013)

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DOI: 10.5220/0004621704310436

access: closed

type: Conference or Workshop Paper

metadata version: 2019-09-27

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Petr Svoboda, Ján Cerný:
Customer Satisfaction and Loyalty in Higher Education - A Case Study over a Five-Year Academic Experience. KDIR/KMIS 2013: 431-436

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