Biased minds experience improved decision-making speed and confidence on social media: a heuristic approach. - Ma, Caiwei; Au, Norman; Ren, Lianping (J. Inf. Technol. Tour., 2020)

Multi-dimension reviewer credibility quantification across diverse travel communities. - Wang, Yuanyuan; Chan, Stephen Chi-fai; Leong, Hong Va; Ngai, Grace; Au, Norman (Knowl. Inf. Syst., 2016)

Customer Experiences with Hotel Smartphone: A Case Study of Hong Kong Hotels. - Hui, Tony Lok Tung; Au, Norman; Law, Rob (2016)

Analysing Ecotourists' Satisfaction in Socialisation and Knowledge Sharing Intentions via Social Media. - Sarkar, Sudipta Kiran; Au, Norman; Law, Rob (2014)

Towards an Understanding of Online Travellers' Acceptance of Consumer-Generated Media for Travel Planning: Integrating Technology Acceptance and Source Credibility Factors. - Ayeh, Julian K.; Au, Norman; Law, Rob (2013)

Perceptions and Strategies of Hospitality and Tourism Practitioners on Social Media: An Exploratory Study. - Ayeh, Julian K.; Leung, Daniel; Au, Norman; Law, Rob (2012)

A model of online trust for travel products. - Choi, Dorothy K. Y.; Au, Norman (Int. J. Serv. Technol. Manag., 2011)

Travel Preferences of Overseas Destinations by Mainland Chinese Online Users. - Ip, Crystal; Cheung, Catherine; Law, Rob; Au, Norman (2011)

OpinionSeer: Interactive Visualization of Hotel Customer Feedback. - Wu, Yingcai; Wei, Furu; Liu, Shixia; Au, Norman; Cui, Weiwei; Zhou, Hong; Qu, Huamin (IEEE Trans. Vis. Comput. Graph., 2010)

The Impact of Culture on eComplaints: Evidence from Chinese Consumers in Hospitality Organisations. - Au, Norman; Law, Rob; Buhalis, Dimitrios (2010)

Complaints on the Online Environment - The Case of Hong Kong Hotels. - Au, Norman; Buhalis, Dimitrios; Law, Rob (2009)

Evaluating Reservation Facilities for Hotels: A Study of Asian Based and North American Based Travel Web Sites. - Law, Rob; Leung, Kenith; Au, Norman (2002)

Destination Marketing on the Internet - Impact of Hong Kong Tourism Association Web Site on International Travelers to Hong Kong. - Au, Norman (2001)