ITBench: Evaluating AI Agents across Diverse Real-World IT Automation Tasks. - Jha, Saurabh; Arora, Rohan R.; Watanabe, Yuji; Yanagawa, Takumi; Chen, Yinfang; Clark, Jackson; Bhavya; Verma, Mudit; Kumar, Harshit; Kitahara, Hirokuni; Zheutlin, Noah; Takano, Saki; et al. (CoRR, 2025)

A Secure Framework for Continuous Compliance across Heterogeneous Policy Validation Points. - Yanagawa, Takumi; Agarwal, Vikas; Watanabe, Yuji; Degenaro, Lou; Sailer, Anca (2024)

Compliance-as-Code for Cybersecurity Automation in Hybrid Cloud. - Agarwal, Vikas; Butler, Chris; Degenaro, Lou; Kumar, Arun; Sailer, Anca; Steinder, Gosia (2022)

Survey and Evaluation of Blue-Green Deployment Techniques in Cloud Native Environments. - Yang, Bo; Sailer, Anca; Mohindra, Ajay (2019)

Service Discovery Based Blue-Green Deployment Technique in Cloud Native Environments. - Yang, Bo; Sailer, Anca; Jain, Siddharth; Reyes, Angel E. Tomala; Singh, Manu; Ramnath, Anirudh (2018)

Healthcare Application Migration in Compliant Hybrid Clouds. - Sailer, Anca; Yang, Bo; Jain, Siddharth; Reyes, Angel E. Tomala; Singh, Manu; Ramnath, Anirudh (2018)

Engineering Scalable, Secure, Multi-Tenant Cloud for Healthcare Data. - Dean, Daniel Joseph; Ranchal, Rohit; Gu, Yu; Sailer, Anca; Khan, Shakil; Beaty, Kirk A.; Bakthavachalam, Senthil; Yu, Yichong; Ruan, Yaoping; Bastide, Paul (2017)

Service analytics for IT service management. - Diao, Yixin; Jan, Ea-Ee; Li, Ying; Rosu, Daniela; Sailer, Anca (IBM J. Res. Dev., 2016)

CSM: A Cloud Service Marketplace for Complex Service Acquisition. - Jiang, Yexi; Perng, Chang-Shing; Sailer, Anca; Silva-Lepe, Ignacio; Zhou, Yang; Li, Tao (ACM Trans. Intell. Syst. Technol., 2016)

PerfCompass: Online Performance Anomaly Fault Localization and Inference in Infrastructure-as-a-Service Clouds. - Dean, Daniel Joseph; Nguyen, Hiep; Wang, Peipei; Gu, Xiaohui; Sailer, Anca; Kochut, Andrzej (IEEE Trans. Parallel Distributed Syst., 2016)

Cost-Aware Cloud Metering with Scalable Service Management Infrastructure. - Anwar, Ali; Sailer, Anca; Kochut, Andrzej; Schulz, Charles O.; Segal, Alla; Butt, Ali Raza (2015)

Anatomy of Cloud Monitoring and Metering: A case study and open problems. - Anwar, Ali; Sailer, Anca; Kochut, Andrzej; Butt, Ali Raza (2015)

Scalable Metering for an Affordable IT Cloud Service Management. - Anwar, Ali; Sailer, Anca; Kochut, Andrzej; Schulz, Charles O.; Segal, Alla; Butt, Ali Raza (2015)

Ranking Services by Service Network Structure and Service Attributes. - Zhou, Yang; Liu, Ling; Perng, Chang-Shing; Sailer, Anca; Silva-Lepe, Ignacio; Su, Zhiyuan (2013)

Hierarchical Online Problem Classification for IT Support Services. - Song, Yang; Sailer, Anca; Shaikh, Hidayatullah (IEEE Trans. Serv. Comput., 2012)

How to Assess and Customize Service Value for IT Cloud Services Clients. - Ramaswami, Kathir; Sailer, Anca (2012)

Towards cloud services marketplaces. - Akolkar, Rahul P.; Chefalas, Tom; Laredo, Jim; Perng, Chang-Shing; Sailer, Anca; Schaffa, Frank; Silva-Lepe, Ignacio; Tao, Tao (2012)

The Future of Service Marketplaces in the Cloud. - Akolkar, Rahul P.; Chefalas, Tom; Laredo, Jim; Perng, Chang-Shing; Sailer, Anca; Schaffa, Frank; Silva-Lepe, Ignacio; Tao, Tao (2012)

Evolution of the IBM Cloud: Enabling an enterprise cloud services ecosystem. - Kochut, Andrzej; Deng, Yu; Head, Michael R.; Munson, Jonathan P.; Sailer, Anca; Shaikh, Hidayatullah; Tang, Chunqiang; Amies, Alexander; Beaton, Murray; Geiss, David; Herman, David; Macho, Holger; et al. (IBM J. Res. Dev., 2011)

Introducing Semantics to Cloud Services Catalogs. - Deng, Yu; Head, Michael R.; Kochut, Andrzej; Munson, Jonathan P.; Sailer, Anca; Shaikh, Hidayatullah (2011)

A multi-attribute service portfolio design problem. - Knapper, Rico; Flath, Christoph M.; Blau, Benjamin; Sailer, Anca; Weinhardt, Christof (2011)

Efficient Contracting in Cloud Service Markets with Asymmetric Information - A Screening Approach. - Knapper, Rico; Blau, Benjamin; Conte, Tobias; Sailer, Anca; Kochut, Andrzej; Mohindra, Ajay (2011)

Towards Self-Assisted Troubleshooting for the Deployment of Private Clouds. - Head, Michael R.; Sailer, Anca; Shaikh, Hidayatullah; Shea, Dennis G. (2010)

Graph-Based Cloud Service Placement. - Sailer, Anca; Head, Michael R.; Kochut, Andrzej; Shaikh, Hidayatullah (2010)

An Ontology Based Approach for Cloud Services Catalog Management. - Deng, Yu; Head, Michael R.; Kochut, Andrzej; Munson, Jonathan P.; Sailer, Anca; Shaikh, Hidayatullah (2010)

ERMIS: Designing, developing, and delivering a remote managed infrastructure services solution. - Viswanathan, Mahesh; Shaikh, Hidayatullah; Sailer, Anca; Song, Yang; Fang, Xing; Wu, Yu Hui; Zou, Zhi Le; Reddy, Kishore P.; Deshmukh, Abhijit; Gupta, Manish; Krishnamurthy, Bharat; Sethi, Manish; et al. (IBM J. Res. Dev., 2009)

Taking IT Management Services to a Cloud. - Head, Michael R.; Sailer, Anca; Shaikh, Hidayatullah; Viswanathan, Mahesh (2009)

Problem classification method to enhance the ITIL incident and problem. - Song, Yang; Sailer, Anca; Shaikh, Hidayatullah (2009)

Performance problem prediction in transaction-based e-business systems. - Agarwal, Manoj K.; Kar, Gautam; Mahindru, Ruchi; Neogi, Anindya; Sailer, Anca (IEEE Trans. Netw. Serv. Manag., 2008)

A Graphical Approach to Providing Infrastructure Recommendations for IT. - Lall, Ashwin; Sailer, Anca; Brodie, Mark (2008)

Enhanced Maintenance Services with Automatic Structuring of IT Problem Ticket Data. - Sailer, Anca; Wei, Xing; Mahindru, Ruchi (2008)

SPIRIT: Service for providing infrastructure recommendations for IT. - Lall, Ashwin; Sailer, Anca; Brodie, Mark (2008)

IT Autopilot: A flexible IT service management and delivery platform for small and medium business. - Mastrianni, Steve; Bantz, David F.; Beaty, Kirk A.; Chefalas, Tom; Jalan, Srikant; Kar, Gautam; Kochut, Andrzej; Lan, Dongjun; O'Connell, Larry; Sailer, Anca; Wang, Gang; Wang, Qingbo; et al. (IBM Syst. J., 2007)

Automatic Structuring of IT Problem Ticket Data for Enhanced Problem Resolution. - Wei, Xing; Sailer, Anca; Mahindru, Ruchi; Kar, Gautam (2007)

Threshold management for problem determination in transaction based e-commerce systems. - Appleby, Karen; Faik, J.; Kar, Gautam; Sailer, Anca; Agarwal, Manoj K.; Neogi, Anindya (2005)

Mining activity data for dynamic dependency discovery in e-business systems. - Agarwal, Manoj K.; Gupta, Manish; Kar, Gautam; Neogi, Anindya; Sailer, Anca (IEEE Trans. Netw. Serv. Manag., 2004)

Problem Determination Using Dependency Graphs and Run-Time Behavior Models. - Agarwal, Manoj K.; Appleby, Karen; Gupta, Manish; Kar, Gautam; Neogi, Anindya; Sailer, Anca (2004)