The Relational Origins of Rules in Online Communities - Charles Kiene; Sohyeon Hwang; Nathan TeBlunthuis; Carl Colglazier; Aaron Shaw; Benjamin Mako Hill (CoRR, 2025)

Adopting Third-party Bots for Managing Online Communities - Sohyeon Hwang; Charles Kiene; Serene Ong; Aaron Shaw (Proc. ACM Hum. Comput. Interact., 2024)

No Community Can Do Everything: Why People Participate in Similar Online Communities - Nathan TeBlunthuis; Charles Kiene; Isabella Brown; Laura Alia Levi; Nicole McGinnis; Benjamin Mako Hill (Proc. ACM Hum. Comput. Interact., 2022)

No Community Can Do Everything: Why People Participate in Similar Online Communities - Nathan TeBlunthuis; Charles Kiene; Isabella Brown; Laura Alia Levi; Nicole McGinnis; Benjamin Mako Hill (CoRR, 2022)

Moderation Challenges in Voice-based Online Communities on Discord - Jialun Aaron Jiang; Charles Kiene; Skyler Middler; Jed R. Brubaker; Casey Fiesler (CoRR, 2021)

Who Uses Bots? A Statistical Analysis of Bot Usage in Moderation Teams - Charles Kiene; Benjamin Mako Hill (Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems, CHI 2020, Honolulu, HI, USA, April 25-30, 2020, 2020)

Technological Frames and User Innovation: Exploring Technological Change in Community Moderation Teams - Charles Kiene; Jialun Jiang; Benjamin Mako Hill (Proc. ACM Hum. Comput. Interact., 2019)

Moderation Challenges in Voice-based Online Communities on Discord - Jialun Jiang; Charles Kiene; Skyler Middler; Jed R. Brubaker; Casey Fiesler (Proc. ACM Hum. Comput. Interact., 2019)

Volunteer Work: Mapping the Future of Moderation Research - Charles Kiene; Kenny Shores; Eshwar Chandrasekharan; Shagun Jhaver; Jialun "Aaron" Jiang; Brianna Dym; Joseph Seering; Sarah A. Gilbert; Kat Lo; Donghee Yvette Wohn; Bryan Dosono (Companion Publication of the 2019 ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2019, Austin, TX, USA, November 09-13, 2019, 2019)

Managing Organizational Culture in Online Group Mergers - Charles Kiene; Aaron Shaw; Benjamin Mako Hill (Proc. ACM Hum. Comput. Interact., 2018)

Navigating the Challenges of Multi-Site Research - Taryn Bipat; Susan R. Fussell; Brent J. Hecht; Charles Kiene; David W. McDonald; Mark Zachry (Companion of the 2018 ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2018, Jersey City, NJ, USA, November 03-07, 2018, 2018)

Surviving an "Eternal September": How an Online Community Managed a Surge of Newcomers - Charles Kiene; Andrés Monroy-Hernández; Benjamin Mako Hill (Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, San Jose, CA, USA, May 7-12, 2016, 2016)

Surviving an "Eternal September" - How an Online Community Managed a Surge of Newcomers - Charles Kiene; Andrés Monroy-Hernández; Benjamin Mako Hill (CoRR, 2016)