Building Agents to Serve Customers - Mihai Barbuceanu; Mark S. Fox; Lei Hong; Yannick Lallement; Zhongdong Zhang (AI Mag., 2004)

Building Agents for the Customer Service Front - Mihai Barbuceanu; Mark S. Fox; Lei Hong; Yannick Lallement; Zhongdong Zhang (Proceedings of the Fifteenth Conference on Innovative Applications of Artificial Intelligence, August 12-14, 2003, Acapulco, Mexico, 2003)

Web Site Design Using a Web-Based Authoring and Publishing System - Zhongdong Zhang; Uwe Roth; Thomas Engel; Christoph Meinel (Proceedings of the International Conference on Internet Computing, IC'2000, Las Vegas, Nevada, USA, June 26-29, 2000, 2000)

Role-based Web Authoring and Web-Site Management for Commercial Sites - Andreas Heuer; Ernst Georg Haffner; Zhongdong Zhang; Christoph Meinel (Proceedings of the International Conference on Internet Computing, IC'2000, Las Vegas, Nevada, USA, June 26-29, 2000, 2000)

Building electronic scholarly journals as communication forums - Zhongdong Zhang (University of Konstanz, Germany, 1999)

Role-based access control in online authoring and publishing systems vs. document hierarchy - Zhongdong Zhang; Ernst Georg Haffner; Andreas Heuer; Thomas Engel; Christoph Meinel (Proceedings of the 17th annual international conference on Documentation, SIGDOC 1999, New Orleans, Louisiana, USA, September 12-14, 1999, 1999)

Users' Information Behaviour when Using an Electronic Journal - Zhongdong Zhang (2nd ICCC/IFIP Conference "Towards the Information Rich Society" held at the Central European University, Budapest - ELPUB 1998, Budapest, Hungary, April 20-22, 1998. Proceedings, 1998)

Hypertext Construction with an Open Hypertext System - Zhongdong Zhang; Marc Rittberger (TOOLS 1997: 24th International Conference on Technology of Object-Oriented Languages and Systems, September 1997, Beijing, China, 1997)