Social media use by government: from the routine to the critical - Andrea L. Kavanaugh; Edward A. Fox; Steven D. Sheetz; Seungwon Yang; Lin Tzy Li; Travis Whalen; Donald J. Shoemaker; Paul Natsev; Lexing Xie (Proceedings of the 12th Annual International Conference on Digital Government Research, DG.O 2011, College Park, MD, USA, June 12 - 15, 2011, 2011)

Twitter use during an emergency event: the case of the UT Austin shooting - Lin Tzy Li; Seungwon Yang; Andrea L. Kavanaugh; Edward A. Fox; Steven D. Sheetz; Donald J. Shoemaker; Travis Whalen; Venkat Srinivasan (Proceedings of the 12th Annual International Conference on Digital Government Research, DG.O 2011, College Park, MD, USA, June 12 - 15, 2011, 2011)

CTRnet DL for disaster information services - Seungwon Yang; Andrea L. Kavanaugh; Nádia P. Kozievitch; Lin Tzy Li; Venkat Srinivasan; Steven D. Sheetz; Travis Whalen; Donald J. Shoemaker; Ricardo da Silva Torres; Edward A. Fox (Proceedings of the 2011 Joint International Conference on Digital Libraries, JCDL 2011, Ottawa, ON, Canada, June 13-17, 2011, 2011)