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  • What is Costco’s return policy?
    Risk-Free 100% Satisfaction Guarantee On Membership: We will cancel and refund your membership fee at any time if you are dissatisfied. On Merchandise: We guarantee your satisfaction on every product...
  • Return or Replace your Costco.com Online Order
    We are committed to offering the best value to our members, with a risk-free 100% satisfaction guarantee on both your membership and merchandise. View Costco’s Return Policy. We are committed to ...
  • Does Costco offer an extended warranty on products?
    We offer our members two ways to extend their warranty on many of the products sold at Costco: Allstate Protection Plans: Purchasing extended warranty coverage through Allstate Protection Plans. Cost...
  • How can I return an item purchased in a Costco Warehouse?
    With few exceptions, Costco has a 100% satisfaction guarantee. Simply bring the product to any Costco warehouse and our Member Services Team will be happy to assist you*. It helps if you have the rec...
  • Costco.com Self Service Return Exclusions
    Many of the items from the categories below cannot be returned through Self Service on Costco.com: Special Order Kiosk items - countertops, custom flooring, garage doors, home organization and clo...
  • What is Costco’s major appliance return policy?
    Costco will accept returns within 90 days from the date you receive the following Major Appliances: Refrigerators (more than 10 cubic feet) Water Heaters Washers Dryers Dishwashers Freezers Ranges C...
  • What is Costco’s Return Policy for Apple Products?
    Prior to returning your Apple product, it is required that you perform a factory reset and unlock your device. The steps to complete this process can be found through the links below: MAC - https://...
  • What is the alcohol return policy at Costco?
    Since all states have their own laws regulating the return of wine, beer and/or spirits, the best way to find out whether and how you can return your item is to check with your local Costco. Limita...
  • What’s the status of my return or replacement?
    You can find the status of your return or replacement order by following the below steps: Follow the prompt to log into your account. Choose the Order Details button next to the appropriate order. Y...
  • Can I return jewelry purchased on Costco.com?
    You may return jewelry purchased on Costco.com for a refund including all shipping and handling fees. There are two ways to return your jewelry: Stop by any Costco location with your item including ...
  • Reprint Your Return Label
    If you have already requested a return label, but haven’t received it yet, then follow these steps: Visit Costco.com and select Orders & Returns. Choose the View Return/Refund Status option wi...
  • How can I reschedule or cancel the pickup of my large item return?
    To reschedule or cancel the pickup of a large item return: Visit Costco.com and select Orders & Returns Select the order that contains the item being returned. Select View Return/Refund Status. ...
  • How are freight returns handled?
    If your item was delivered by a freight carrier, it will be picked up the same way it was delivered (Curbside or Threshold or White Glove). There are a few exceptions, however: freight pickup does no...
  • How can I return my contact lens order?
    If you are not completely satisfied with your Costco.com contact lens order, simply return your order to the Optical Department of any Costco location. There’s no need to wait in the general return...