Welcome to Costco Customer Service

Follow the steps below to add, remove or change your membership Auto Renewal settings: Go to Costco.com and select Sign In / Register in the upper right corner of the page. Costco members may charge...

Membership verification is NOT required to purchase Member Only Items on Costco.com. When registering your account on Costco.com, it’s important to verify your identity to ensure the s...

Answers to frequently asked questions about the Digital Membership Card are below:What is the Digital Membership Card?How do I download my Digital Membership Card?I have more than one person on my me...

In addition to their own membership card, Primary Members (and Affiliate Members on Business memberships) receive one free Household Card they can assign to someone over the age of 16 who lives at th...

You’ll find answers to frequently asked questions about the Digital Membership Card below: Digital Membership Card - General FAQs Digital Membership Card - Payment FAQs ...

To update your account, begin by selecting Sign In / Register. This is located in the upper right-hand corner of the Costco.com home page. To change your Sign In email address: Choose Account Deta...

To review or make changes to your membership information on our website, select Sign In / Register, in the upper right-hand corner of the Costco.com home page. (Keep in mind, you will need to be the ...

Renewing your membership online is as simple as signing in and heading to Renew Membership in your Costco.com Account. To keep things nice and easy, our members likewise have the option to Auto Renew...

If you have a Costco membership card that is *not* a credit card, please head to the membership counter at any Costco warehouse. If you need to replace a Costco Anywhere Visa® Card by Citi, here are...

There are several ways to change the Primary Cardholder for a Business Membership. The current Primary Cardholder can stop by the membership counter at any warehouse, where a member of our team will...

Costco members can make several changes to their membership online, such as: Renew the membership Upgrade to an Executive Membership Add or change a Household cardholder Update the address, phone nu...

If you’ve never registered with Costco.com before, you’ll need to create an account. Don’t worry—it’s easy! Here’s how: 1. Go to the Sign in page, which you can access by selecting "Sign...

If you see a charge from Costco on your Visa® card or Mastercard® for approximately $60* or $120* around the first or second day of the month, it’s most likely the automatic renewal of your Costc...

Answers to frequently asked questions about Payments in the Digital Membership Card are below: What credit card can I add to my Digital Membership Card?How do I add my co-branded credit card to...

Some membership changes that require a transaction cannot be made on Costco.com or by Live Chat - see below for information on how to make your requested changes. Warehouse or Phone Membership Downgr...

For your security - we’re unable to take payment information over Chat.The easiest way to renew your membership is during checkout the next time you’re shopping in the warehouse.Want to do it onl...

To cancel a membership, the Primary Member can: Speak with a team member at any warehouse membership counter and receive an immediate refund, or... Call our Member Services Center at 1-800-774-2678 ...

You can purchase additional Business Membership cards at any time during the renewal year. The annual cost is $60* per card (the additional Business Membership card plus one Household Member card, wh...

Costco is pleased to announce the latest enhancement to our Digital Membership Card—a fast and efficient form of payment! For your convenience, you can now add your Costco Anywhere Visa® Card by C...

If you’ve forgotten your password, please head first to the sign in page. Select “Forgot Password?,” then enter your email address and then hit “Send Password Reset Link.” We’ll email yo...

Changing your shipping or billing address for an order is as easy as selecting Change in the address box on the Shipping or Payment steps during checkout. If you’ve already placed your order and ne...

There are several options for renewal: To renew online, please head here. You’re always welcome to renew your membership in person—simply do so while you’re checking out at a Costco location, ...

If you’d like to upgrade your membership before shopping or signing up for Costco Services, just sign in to your Costco.com account and select Account Details. Once your membership has been verifie...

Your membership number is 12 digits long. Membership numbers start with either a 1, 3 or 8 and should be keyed without any preceding zeros. If you are a registered shopper, please first log in to you...

To upgrade to an Executive Membership, there is a $60* upgrade fee (plus sales tax). This fee is prorated based upon the number of months left in your current membership year. The annual Executive Me...

Costco utilizes a program through the US Postal Service called the National Change of Address (NCOA). This tool helps us receive address updates for our members. If you feel that your address has bee...