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Published Answers
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- Costco’s customer satisfaction guarantee and returns policy does not apply to special order merchandise, custom merchandise and installed merchandise. However your legal rights are...
- Currently Known Scams Please see below for examples of prominent fraudulent emails, texts, and posts that are currently circulating. These offers are not from Costco Wholesale. You should not visit...
- For most products sent directly from our depot, the value of your order will be ring-fenced against your credit/debit card when your order is placed. If the product is being delivered...
- To access all the benefits of a Costco membership through the mobile app, please log in using the same account details (email and password) as the costco.co.uk website. No new account is required...
- Phishing is the fraudulent act of emailing a person in order to obtain their personal/financial information such as passwords, credit card or bank account details. These emails often include a link...
- Never respond to emails that cannot be verified. Never provide personal information via e-mail. Contact the business by using legitimate phone numbers to verify the request. Enter websites using your...
- If you received one of these emails, immediately DELETE the email and DO NOT fill out any request for information or reply to the email. We believe this is a fraudulent email designed to entice you...
- A similar but low-tech scam circulates occasionally, in the form of a cheque, purportedly from Costco, and instructions to deposit it right away, usually in order to receive the balance of a larger...
- We recently became aware that someone has launched an email campaign advising individuals that Costco is offering or may offer them a job. The emails can be quite authentic-looking. They contain a...
- Some advertisements "pop up" in a separate browser window advising that you have won a contest or request that you participate in a survey to collect a prize. They may then ask that you provide...
- We have received reports of email inquiries sent to merchants, supposedly by a Costco managing director or executive, soliciting sales of merchandise to Costco. Some of these email inquiries contain...