You deserve quality services

Accreditation is a comprehensive review to determine if a provider’s services meet international standards of quality. Achieving accreditation means the provider is committed to delivering safe and effective services and ongoing performance improvement.

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Accreditation benefits

When you or a loved one are seeking services, look for the CARF seal or ask about accreditation. Accreditation ensures:

Conformance to
quality standards

Accountability to community and funders

Commitment to
person-centered care

Increased service efficiency

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In the search for care for yourself or a loved one, it is essential to ensure that a provider will meet your unique needs and deliver services of the highest caliber.

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How we support you

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Guide to life plan communities

How to select a community based on quality and financial security.

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Choosing services

Guide to choosing a provider for you or a loved one. Available in multiple languages.

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5 ways to be your own best advocate

Article on how you can boost your health literacy and engagement in services.

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Tips on resolving an issue with a provider

CARF-accredited providers focus on quality improvement, the best possible outcome of services, and the satisfaction of persons served. However, even the best providers will receive a complaint from time to time. If you have concerns about the services you are receiving, there are several steps you can take.

Inform a staff member of your concern and ask who can help you resolve it.

If you are unable to quickly resolve the concern, ask a staff member to tell you how to use the formal complaint/grievance process. If the provider has no formal procedure in place, contact CARF.

If you feel your concern is not resolved through the grievance process, you may want to contact the protection and advocacy agency in your state, province, or territory. You might also contact the agency that is responsible for licensing the provider, making referrals, or funding services.

Submit Provider Feedback

Consumer – Submit Provider Feedback

Have some feedback for us?

Use the form below to submit a concern, complaint, or compliment about an accredited provider directly to CARF. Your feedback may help accredited providers improve the quality of their services.

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Provider’s information

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Additional ways to submit your feedback

Call toll free (866) 510-2273 or (866) 510-CARF
This is a dedicated telephone line for receiving public feedback during business hours
of 8:00 a.m. to 4:30 p.m. (Mountain Standard Time), Monday through Friday, except holidays.

Or mail your feedback to:
CARF International
6951 East Southpoint Road
Tucson, AZ 85756-9407, USA