“Nitesh has worked under me and reported me directly during his tenure at Rogers Comm. He possess good work ethics and exemplary customer service & technical support skills. He has always maintained high level of KPIs and CSAT score. He has also got a good track record of solving different complex technical issues using his excellent troubleshooting ability and diverse IT knowledge. Nitesh is also proactive in terms of helping colleagues and newly hired employees and has received a lot of recognition from our department and from the company.”
About
I would like to describe myself as a highly organized, problem-solving and result-oriented individual with extensive knowledge and experience in Technical Support and Customer Service. I do possess 6+ years of experience in providing IT support utilizing an array of technology and software programs. Developed communication, cooperation, and people skills from IT support career.
Having a Bachelors Degree in Computer Science and keen interest in Software Development and Systems Administration, I’ve grasp on Operating System, Software/Hardware Installation and Troubleshooting, Help Desk, System Maintenance, Information Management and Network & Communication.
Looking to explore new opportunities related to Technical/Application Support specializing in SaaS industry. Able to deliver the business objectives alongside managing stakeholders’ expectations. Enjoys working in diverse environment and confident working with technical professionals from different industry.
Some of my technical skills include:
Operating Systems: UNIX/Linux, Ubuntu, Mac, Windows, Window Server 2012 R2+
Networking: Basic configuration VLAN, OSPF, DHCP, IIS, TCP/IP, Access- List using Cisco Switches (2960 series) and Routers (1800, 1900 series).
Microsoft Applications: Microsoft Suite, MS Visio, MS Project, SharePoint
Programming Languages: C, C++, Java, APS.NET, VB, Python, HTML and CSS
Database: SQL, My SQL, Oracle, FoxPro
Log Monitoring Tools: Grafana, ELK clusters (Elasticsearch, logstash, Kibana)
Ticketing Tools: ServiceNow, JIRA, Salesforce, Zendesk
I have been living with computers for more than a decade. I continuously enhance my skills and improve my knowledge on different technologies by reading blogs, attending webinars and conferences, taking online courses and participating in regular discussions. Not to forget, I’m an Aviation enthusiast and big fond of movies.
Activity
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Here's a very detailed report on the differences between Highspot, Seismic and SalesHood. Check it out. 👀
Here's a very detailed report on the differences between Highspot, Seismic and SalesHood. Check it out. 👀
Liked by Nitesh Bagda
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I'm so excited to have joined the Revenue Enablement Society as an associate board member. Jesse Potter, Ben Purton and I are working hard at…
I'm so excited to have joined the Revenue Enablement Society as an associate board member. Jesse Potter, Ben Purton and I are working hard at…
Liked by Nitesh Bagda
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Last week, I attended the Chicago Meetup group where we dove into all things Dreamforce '24! For those who couldn’t make it, Rebe de la Paz led an…
Last week, I attended the Chicago Meetup group where we dove into all things Dreamforce '24! For those who couldn’t make it, Rebe de la Paz led an…
Liked by Nitesh Bagda
Experience
Education
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• Gained practical knowledge and skill across a spectrum of business disciplines.
• Developed analytical and critical thinking.
• Developed creative approach to problem solving and decision-making.
• Persuasive written and oral communication.
• Numeracy and the ability to research, interpret and use business and financial data.
• Self-reliance, initiative and the ability to manage time, projects and resources.
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Activities and Societies: Falcons Group
• Developed ability to understand project requirements and its implementations.
• Learned to manage technical process and solve technical problems.
• Acquired project documentation and report writing skills.
• Grasp ability to work with multiple projects simultaneously.
• Internal and External stakeholders’ management.
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Activities and Societies: Organized Technical Events, Debates, Public Speaking, and Programming Forums
Related Coursework:
• Software Programming: Java, J2EE, VB, C, C++, C#, ASP.NET, Python
• Web Designing: HTML5, XML, Java Script, CSS, Dreamweaver CS6 and PHP
• Database Management: SQL, T-SQL, Oracle, Mongodb, MS Access, MySQL
• Network Management: Routers & Switches troubleshooting; VLANs, IPv4/IPv6, VPN, IIS
Licenses & Certifications
Volunteer Experience
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Team Leader
National Services Scheme (NSS)
- 2 years 10 months
Social Services
Active member of National Social Service group during college career.
Visited several Orphanages and made contributions and charities.
Publications
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Rajkot Times
Ahmedabad- Gujarat
Article on Election Campaign which specifically focused on how to check the candidate profile for 2012 Assembly Elections.
The steps for checking the candidate profile online on https://www/mynetainfo.com were included.
Courses
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SCOPE (Society for Creation of Opportunity through Proficiency in English)
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Projects
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Android Mobile Application
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Project Title: Profile Manager
Objective: Automatically send Text Messages and change User Profile
Android application that can send SMS and/or change the User Profile automatically in an android OS enabled mobile device. It is an enormously powerful app with very user friendly interface. It enables user to send SMS automatically to the preferred recipients at a scheduled time via the network provider. Profile Manager also manages sound automatically. Switches profiles based on time…Project Title: Profile Manager
Objective: Automatically send Text Messages and change User Profile
Android application that can send SMS and/or change the User Profile automatically in an android OS enabled mobile device. It is an enormously powerful app with very user friendly interface. It enables user to send SMS automatically to the preferred recipients at a scheduled time via the network provider. Profile Manager also manages sound automatically. Switches profiles based on time as set by the user.
Front End: Visual Studio C# (Using Mono Android, SDK)
Back End: SQLite -
Inventory Management System
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Project Title: Shares Management System
Objective: Store customers records of a brokerage enterprise in the form of stock and shares
Inventory Management Software. The IMS Platform provides shares investment firms with a CRE tailored CRM system, investor dashboards, document management, distribution calculations, and analytics. Deliver the transparency investors demand while reducing costs and adding efficiencies to processes like calculations and disbursements.
Front End:…Project Title: Shares Management System
Objective: Store customers records of a brokerage enterprise in the form of stock and shares
Inventory Management Software. The IMS Platform provides shares investment firms with a CRE tailored CRM system, investor dashboards, document management, distribution calculations, and analytics. Deliver the transparency investors demand while reducing costs and adding efficiencies to processes like calculations and disbursements.
Front End: Java (using NetBeans IDE)
Back End: Oracle 9i
Honors & Awards
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Certificate in Sustainable Development
the United Nations Organization
Languages
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English
Full professional proficiency
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Hindi
Native or bilingual proficiency
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Gujarati
Native or bilingual proficiency
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Marathi
Limited working proficiency
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Sindhi
Full professional proficiency
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Kutchi
Native or bilingual proficiency
Recommendations received
2 people have recommended Nitesh
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