About
I believe being customer-centric gives organizations a significant advantage over those who compete on price, legacy and product features.
I love leading change and taking on challenges. I love leading people deliver excellent work consistently. I love working with and watching people get better, more confident and deliver outstanding results. I am big on respect for people.
I am ready to solve key business problems and build solutions that move organizations to new levels. Here are some problems I would can help your company tackle:
- customer support costs
- customer satisfaction concerns
- absence of technical knowledge and leadership in customer experience
- inadequate customer systems optimization
- inefficient processes leading to customer complaints and increased operating costs
- unclear or lack of effective measurement of customer experience investment and outcomes
Being practical, balanced and open to new and varied perspectives characterizes my approach. I am smart but I don't know everything. Therein lies the power of others and I love engaging and collaborating to clear hurdles to delight customers and grow revenue.
I think there are solutions within us - we can solve problems if we are open, honest and willing to engage the right resources. That is approach I take to managing a team.
I love being a leader and influencing/inspiring others to success. Sharing my experience and ideas with others to make them better is a natural thing to me.
I believe employees are inclined to do good and managers have a role to encourage and inspire them which includes promoting fun, growth and acceptance.
My education and experience allows me a broad base on which to integrate a focus on people, systems and processes to deliver business results. I have worked in telecommunications, government and technology companies with responsibilities covering customer service, channel partners, customer systems (CRM, ERP, LMS, MDM, KB) and business process analysis.
Articles by Donnovan
-
Customer experience decisions - for many or all?
Customer experience decisions - for many or all?
By Donnovan Simon
-
3 reasons it's hard to copy great customer experience!
3 reasons it's hard to copy great customer experience!
By Donnovan Simon
Activity
-
Real Life Examples, Real Life Responses 🙌 Take a look at this real life case study by Blackline Safety on the rapid response to a critical…
Real Life Examples, Real Life Responses 🙌 Take a look at this real life case study by Blackline Safety on the rapid response to a critical…
Liked by Donnovan Simon
-
What type of Safety Pro are You? Well come find out at the National Safety Council Congress and Expo!!!! Come listen to Jill James, Monique Parker…
What type of Safety Pro are You? Well come find out at the National Safety Council Congress and Expo!!!! Come listen to Jill James, Monique Parker…
Liked by Donnovan Simon
-
Join us at NSC 2024 to see the latest in connected safety technology and discuss how we lead our industry in multiple categories. Looking foward to…
Join us at NSC 2024 to see the latest in connected safety technology and discuss how we lead our industry in multiple categories. Looking foward to…
Shared by Donnovan Simon
Experience
Education
-
-
-
-
Licenses & Certifications
-
Change Management
PROSCI
Issued
Volunteer Experience
-
President
Jamaican Canadian Association Alberta
- 6 years 2 months
Led organization to acquisition of permanent operating location; built 5 year strategic plan; established national collaboration between Jamaican associations via What a Gwaan; developed social media programming for the JCAA; founding member Caribbean Presidents Forum
-
Organizing Committee
Calgary Reggae Festival Society
- Present 10 years
Arts and Culture
Publications
-
Social Media Equals Social Customer: Managing Customer Experience in the Age of Social Media
iUniverse
It’s hard to believe that just ten years ago, few people had even heard of social media. Today it’s a critical part of doing business—and yet many companies still don’t realize the power of connecting with people online. To get the most out of these relationships, it’s important to develop strategies that engage both existing and potential customers.
Author Donnovan Simon, an expert communicator, explores how to get the most out of your social media efforts in this instructional…It’s hard to believe that just ten years ago, few people had even heard of social media. Today it’s a critical part of doing business—and yet many companies still don’t realize the power of connecting with people online. To get the most out of these relationships, it’s important to develop strategies that engage both existing and potential customers.
Author Donnovan Simon, an expert communicator, explores how to get the most out of your social media efforts in this instructional guidebook. You can learn how to
• connect with social customers;
• manage the customer experience online;
• communicate with different generations of consumers;
• measure the success of your social media efforts; and
• prepare for the next generation of customers.
You can build your business via social media. Take ownership of the future and deliver your shareholders and customers the value they deserve with the strategies in Social Media Equals Social Customer. -
The Way You Make me Feel
iUniverse
Customers are thrilled by service which makes them feel important, if only for the moment. The Way You Make Me Feel is a collection of interactions which focus on the varying emotions that come into play as people provided and received service in everyday situations. It captures that fact that often there is a lack of alignment between what the provider of the service and the receiver of the service consider to be excellent. Prescriptions accompany each scenario to provide managers with ideas…
Customers are thrilled by service which makes them feel important, if only for the moment. The Way You Make Me Feel is a collection of interactions which focus on the varying emotions that come into play as people provided and received service in everyday situations. It captures that fact that often there is a lack of alignment between what the provider of the service and the receiver of the service consider to be excellent. Prescriptions accompany each scenario to provide managers with ideas on how to improve the service offerings based on the lessons learned.
Honors & Awards
-
Stevie Award - Sales Support Team of the Year
-
Recommendations received
8 people have recommended Donnovan
Join now to viewMore activity by Donnovan
-
It’s always a great time at Tech Thursday! Last week, our VP of Software Development, Steve Van Swol co-hosted a session discussing best practices,…
It’s always a great time at Tech Thursday! Last week, our VP of Software Development, Steve Van Swol co-hosted a session discussing best practices,…
Liked by Donnovan Simon
-
No, sometimes the juice is worth the squeeze. About 5 years ago I was introduced to Blackline Safety and their product that keeps workers in major…
No, sometimes the juice is worth the squeeze. About 5 years ago I was introduced to Blackline Safety and their product that keeps workers in major…
Liked by Donnovan Simon
-
Prep your shades and sunscreen – September 16-18 we’re at National Safety Council Conference (NSC) 2024 Safety Congress & Expo in sunny Orlando, FL!…
Prep your shades and sunscreen – September 16-18 we’re at National Safety Council Conference (NSC) 2024 Safety Congress & Expo in sunny Orlando, FL!…
Liked by Donnovan Simon
-
Yesterday, we had a truly magical experience at the annual Carifest event!! Every year TD proudly sponsors this celebration, embracing the rich…
Yesterday, we had a truly magical experience at the annual Carifest event!! Every year TD proudly sponsors this celebration, embracing the rich…
Liked by Donnovan Simon
-
Something a lot of companies and organizations forget…. Without the people you can never achieve the financial results
Something a lot of companies and organizations forget…. Without the people you can never achieve the financial results
Liked by Donnovan Simon
-
❤️ FAN FAVOURITE #3 - How to Connect With Your Audience 🤔 Ever wondered why some stories touch your heart so deeply? Discover how you can connect…
❤️ FAN FAVOURITE #3 - How to Connect With Your Audience 🤔 Ever wondered why some stories touch your heart so deeply? Discover how you can connect…
Liked by Donnovan Simon
-
Quick thinking by workers using Blackline Safety devices help save a child's life.
Quick thinking by workers using Blackline Safety devices help save a child's life.
Liked by Donnovan Simon
-
Blackline Safety Impact Awards | Awards program applauds individuals and organizations for exceptional commitment to #safeguarding employees…
Blackline Safety Impact Awards | Awards program applauds individuals and organizations for exceptional commitment to #safeguarding employees…
Liked by Donnovan Simon
Other similar profiles
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More