Bhavna Wadhwa

🚀 I am happy to share my latest insights on the crucial role of branding and customer experience in fintech. As the financial world grows, so must our strategies for building trust and delivering value. 💡 Throughout my career, I have witnessed firsthand how a strong brand and exceptional customer experience can transform a fintech company from a mere app to a trusted financial partner. 📘 This blog post distills critical lessons I have learned along the way. I invite you to read, reflect, and share your own experiences. 🗨️ Please share your thoughts, ideas, and suggestions in the comments section. #CustomerExperience #BrandStrategy #DigitalFinance #FintechLeadership #FinancialServices #CustomerCentric #DigitalTrust #BrandDifferentiation #FintechSuccess #CXStrategy #BrandingInFintech

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Fueled by rapid adoption of emerging technologies, India’s #GCCs are transforming from transaction-focused centers to innovation hubs. They are advancing #GenAI capabilities and streamlining governance for global organizations #nasscom This sure makes #gatewAI right time, right place. https://lnkd.in/grCywqrY #timesofindia

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Lalit Ahuja's perspectives resonate deeply with the transformative energy pulsating through India's Global Capability Centers (GCCs). As GCCs evolve into dynamic hubs of innovation, they emerge not just as extensions of enterprises, but as their 'digital twins', mirroring their innovation, agility, and leadership ethos. In this era where global leaders are increasingly emerging from GCCs, we witness a paradigm shift that underscores the pivotal role of these centers in driving tech transformation worldwide. By harnessing the boundless talent and vibrant tech community in India, GCCs are not merely adapting to change; they are leading it. As we stand at the forefront of this digital revolution, let's champion the spirit of innovation and cultivate the next generation of visionary leaders who will shape the future of technology on a global scale. Together, let's seize the opportunities, navigate the challenges, and propel India's GCC ecosystem to unprecedented heights of excellence. #Innovation #TechTransformation #FutureLeaders Prem Kumar Clint Thomas Saroj M J Vinay Unnikrishnan Ashutosh Bisht

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Generative AI's impact on the business horizon goes beyond the buzz. An insightful INSEAD survey uncovers real-world attitudes of global leaders towards this transformative technology. Key findings reveal a balanced view on its implications, debunk popular fears, and hint at an optimistic but cautious embrace across sectors. Discover the full spectrum of insights on how top decision-makers from Asia to America are navigating the GenAI wave. Learn more: https://lnkd.in/exd2S9ft #BusinessLeaders #GenerativeAI #INSEADSurvey #GlobalInsights #TechImpact #ArtificialIntelligence #GenAI #ConvertionalAI #PromptEngineering #Leadership

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Last month, Deboshree Dutta spoke to ProductTank about her path to entrepreneurship and founding Criya. What is Criya? “An intelligent content system that produces stunning, hyper-personalized client ready assets in 1-click, by combining brand design, contextual authoring, and engagement analytics.” “𝐖𝐞'𝐫𝐞 𝐛𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐚 𝐰𝐨𝐫𝐥𝐝 𝐰𝐡𝐞𝐫𝐞 𝐲𝐨𝐮 𝐜𝐚𝐧 𝐜𝐫𝐞𝐚𝐭𝐞 𝐟𝐚𝐧𝐭𝐚𝐬𝐭𝐢𝐜 𝐯𝐢𝐬𝐮𝐚𝐥𝐥𝐲 𝐚𝐦𝐚𝐳𝐢𝐧𝐠 𝐜𝐨𝐧𝐭𝐞𝐧𝐭. 𝐓𝐚𝐤𝐞 𝐭𝐡𝐚𝐭 𝐨𝐮𝐭 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐞𝐪𝐮𝐚𝐭𝐢𝐨𝐧 (𝐚𝐬 𝐚 𝐟𝐨𝐮𝐧𝐝𝐞𝐫) 𝐚𝐧𝐝 𝐛𝐮𝐢𝐥𝐝 𝐚𝐬𝐬𝐞𝐭𝐬 𝐰𝐢𝐭𝐡 𝐚𝐧 𝐀𝐈 𝐯𝐢𝐬𝐮𝐚𝐥 𝐝𝐞𝐬𝐢𝐠𝐧𝐞𝐫, 𝐚𝐧𝐝 𝐀𝐈 𝐰𝐫𝐢𝐭𝐞𝐫." 𝐃𝐞𝐛𝐨𝐬𝐡𝐫𝐞𝐞 𝐭𝐨𝐥𝐝 𝐏𝐫𝐨𝐝𝐮𝐜𝐭𝐓𝐚𝐧𝐤. Deboshree never planned to become an entrepreneur, it sort of just happened! She credits years of prep, and personal investment to her success. Along with her work in her previous role as head of Product at PayPal, Deboshree invested her time in outside projects; including her personal brand that she cultivated through her social media profile, which currently has over 174 K followers. Through Instagram, Deboshree connected with other people working in product; eventually leading to the start of her own mentorship program and what later became Criya. Through her social media presence and work as a PM, Deboshree has learned all about marketing, good business, and most importantly, grit. "In entrepreneurship, you need to have an extreme conviction in your ability to fight through this." "This" being the challenges of navigating everything on your own. To learn more about Criya, and how working in Product Management set Deboshree up for a path in entrepreneurship, check out our latest live stream linked below. Make sure to register for our October meeting, where we will hear from Clement Kao about 𝐑𝐞𝐚𝐥 𝐖𝐨𝐫𝐥𝐝 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐏𝐨𝐬𝐭-𝐏𝐌𝐅 𝐉𝐨𝐮𝐫𝐧𝐞𝐲. #ProductTank #Criya #AI #ProductManagement #SanFrancisco

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Great report from Deloitte on threat of #deepfakes based on a poll of 1111+ business leaders (Admiral Nelson is turning in his grave - reference for cricket followers). Some Sample insights ✅ 26% have experienced a deepfake attack in last 12 months ✅ 52% expect attack velocity to increase ✅ Only 47% have confidence in their org ability to defend against deepfake attacks ✅ Loss of trust is the No. 1 risk from deepfakes At Pindrop we believe audio/video deepfakes break trust in all remote interactions. Call centers have already seen systematic attacks by bad actors using GenAI. We are seeing this expand to all forms of calls and meetings. Organizations need to rethink real-time-communication from a zero trust perspective. Deloitte's report is a wake up call for organizations who have not started their deepfake protection journey If you are interested in learning more about how to navigate AI deception with either the upcoming elections or more broadly with fraud attempts in the enterprise, join me and Oren Etzioni at the upcoming Pindrop Webinar on Sep 26. Oren is the CEO and founder of TrueMedia.org, a non-partisan, non-profit organization that detects deepfakes and former CEO of Allen Institute for AI (see link to webinar in comments below). Needless to say, TrueMedia uses Pindrop for detecting audio deepfakes. Link to webinar: https://lnkd.in/gtpFJ44G Link to deloitte report: https://lnkd.in/gqqekn8A

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The future of customer experience is definitely #multimodal and #personalized. In addition, it will be a mix of #automated AI and AI assisted conversations. For some of our customers, we are doing both - automating what needs to be automated and assisting agents in some use cases. Essentially, we also help customers design these solutions to decide what use cases are better automated thru #automate365 and what are better served by real time agent assist thru #assist365 #customerexperience #agentassist #contactcenter #callcenter #agents #ai #aiassist #automation

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The key to transforming loyalty programs lies in turning customers into brand advocates, or fans. Fan engagement, driven by emotional connections and brand advocacy, elevates loyalty efforts. In this blog, Kapil Viren A. and I explore how retailers can integrate fan engagement strategies into their programs to build lasting relationships.  Give this a read, and let's talk about how we can transform your loyalty program! Nagarro

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🚀 FY25 Q2 Results: Indian IT + Generative AI = A New Era of Transformation Indian IT is rapidly embracing Generative AI to unlock new levels of efficiency, transformation, and value for clients. Major players are taking bold steps forward, with AI integration becoming a core component of almost every deal. Here are some standout takeaways from this quarter: 💡 #TCS: 600+ GenAI engagements, with 86 projects going into production—a massive leap toward #AI maturity, in comparison of 270 last quarter. 💡 #Infosys: Embedding AI into every client transformation—small language models, multi-agent solutions— #GenAI is now at the heart of every program. 💡 #Wipro: Pioneering an AI-powered future with employee reskilling and AI-powered consulting. 💡 #HCLTech: AI Force is a game changer—clients are seeing real benefits from AI-powered cloud partnerships. 💡 #LTIMindtree: "AI in everything" approach is yielding big results, especially in manufacturing, financial services, and energy sectors. This isn't just hype—AI is redefining Indian IT. The numbers speak for themselves, and the future of tech is evolving right before our eyes. As we look to the future, one question stands out: How ready is the global workforce to embrace this shift? With AI now embedded in almost every aspect of operations across major Indian IT firms, it's clear that the future is here. But the question remains: Have your company or you as an individual started your #AI journey? I am curious to know! #IndianIT #GenerativeAI #AIinBusiness #DigitalTransformation #TechInnovation #ClientSolutions #FutureOfWork #infosys #TCS #Wipro #LTIMindtree #manufacturing #infrastructure #financial #services #energy #ITResults #Q2Earning #StockMarket

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Best of Adobe Summit ANZ Sydney where digital sorcery and marketing alchemy converged. Top highlights: 1. Personalised Experiences: The summit unfurled the magic carpet of personalised customer experiences, emphasising their pivotal role in today’s business growth. Adobe’s wizards shared insights on crafting these experiences with a finesse that could only be termed as spellbinding. 2. Generative AI: The cauldron of innovation bubbled with discussions on generative AI. This mystical tool, akin to a crystal ball, was showcased as the future’s wand for creating content that resonates with the heart of every customer, predicting their desires before they even whisper them. 3. Experience-Led Growth: Adobe’s visionaries painted the future with broad strokes of experience-led growth. They revealed how leading brands are conjuring unforgettable customer journeys, transforming mere mortals into loyal acolytes of their services and products. 4. Content Supply Chain Revolution: The summit heralded a new era for the content supply chain, showcasing Adobe’s pioneering solution that seamlessly integrates Adobe Experience Cloud with Adobe Creative Cloud. This end-to-end solution empowers brands to plan, produce, deliver, and analyse content more efficiently, driving significant cost savings and fuelling experience-led growth. The session highlighted a crawl, walk, run approach to align content strategy with marketing technology architecture, advocating for best practices across all organisational facets, including content architecture, marketing, UX, IT, design, product, and branding. These are but a glimpse into the trove of treasures shared at the Best of Adobe Summit. Each insight a gem, polished to guide businesses through the labyrinth of the digital era with the grace of a phoenix’s flight. 🌟 #BestofAdobeSummitANZ #ContentSupplyChain #AccentureSong Disclosure: GenAI was leveraged in order to create this post and I think I lost some weight thanks to the GenAI creative Gods in the photo. Astrid Clout Aris Kinnas Siva Ganeshanandan Mark Green Matthew Michael Fabio Buresti Josh Lamont Peter Davias Pushpa Singh Bronwyn van der Merwe Christian Nejm Jim LaLonde Joydeep Bhattacharya Timothy Lavelle Hemant Garg Deepthi Komatineni Aishwarya Rao Suzannah Campagnaro Harshil Shah Rajiv Mohan (MAICD) Rajan Kumar Daniel Davamoni Katrina Troughton Philip Cronin Randall WOOD Dash Bose

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Simplify Banking using composable eMACH.ai. An insightful interview with Arun Jain at BIAN Banking summit.

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Listen to this fantastic interview from Nitin Rakesh CEO Mphasis with FINTECH.TV where he highlights that technology needs to be #reinvented #rethoughtoff #reconfigured in every domain including #sports.. He shares how #marketers can increase #fan engagement using #digitalstrategy combined with #ChatGPT and how #sportscareers can be maximised to full potential using #ai.. #ai #stayahead #engineeringisinourDNA #sportstech

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Large insurance companies transitioning to paperless operations signify a significant shift in customer experience and efficiency. Personal experiences like mine highlight the challenges faced with traditional paper-based processes. Having encountered issues with a paper-based policy from LIC during the pandemic, the ordeal of losing the original document due to an outdated address was frustrating. Despite efforts to retrieve it, the process proved cumbersome and time-consuming. The move towards digital transformation, as seen in LIC's commitment of Rs 600 crore, not only streamlines operations but also enhances customer service. Embracing a paperless approach can effectively resolve such issues, ensuring smoother processes and improved customer satisfaction. Read more about LIC's digital transformation journey below. #Insurance #DigitalTransformation #CustomerExperience

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Interested in learning more about how AI deception can negatively impact your organization? Join us next week, September 26th for a special webinar with Chief Product Officer at Pindrop, Rahul Sood and Founder of TrueMedia.org, Oren Etzioni to discuss the evolving landscape of deepfake technology and its far-reaching implications for the enterprise. Register here: https://lnkd.in/g_cAjbJH #AI #deepfake

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📢 RBI's Latest Announcements: Key Changes to UPI & More! 📢 The Reserve Bank of India (RBI) has unveiled significant updates that will reshape the financial landscape. Here’s a quick rundown of the key changes and their impacts: 🔹 New "Delegated Payments" Feature: What’s New: Allows a primary user to authorize another individual to make UPI transactions from their account, up to a set limit. Impact: Simplifies transaction management and expands flexibility for users, enhancing convenience and delegation of financial tasks. 🔹 Cheque Clearing: What’s New: Reduces cheque clearance time from two days to just a few hours via continuous processing under the Cheque Truncation System (CTS). Impact: Accelerates the cheque processing cycle, improving liquidity and reducing wait times for funds availability. 🔹 Digital Lending: What’s New: Introduction of a public repository for Digital Lending Apps (DLAs) to boost transparency and customer protection. Impact: Enhances trust and accountability in digital lending platforms, providing consumers with greater visibility and safety. 🔹 Credit Reporting: What’s New: Updates borrower credit information every fortnight to enhance risk assessment. Impact: Offers more accurate and timely credit assessments, aiding better decision-making for lenders and borrowers alike. #RBI #FinancialUpdates #UPI #DigitalLending #ChequeClearing #CreditReporting #Banking #Innovation

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🚀 New Podcast Alert! 🎧 Tune in to the latest episode of "CX with Chopra" featuring Rohan Kochar, a strategy and profitability leader with deep experience in tech startups and consulting firms. 🌟 Rohan breaks down the end-to-end customer journey, from pre-sales to post-sales, and underscores the importance of consistency across industries. Learn about the importance of clear CX strategies, cross-team collaboration, and agility in adopting new trends and technologies. Airbnb Case Study: See how Airbnb disrupted the hospitality industry with seamless connections and personalized experiences. Don’t miss out on this insightful conversation that delves into how AI and strategic planning are revolutionizing customer experience! 🌐✨ #CustomerExperience #CX #Innovation #AI #Podcast #Strategy #DigitalTransformation #NewEpisode #CXwithChopra

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𝐄𝐦𝐚𝐢𝐥 𝐄𝐧𝐜𝐫𝐲𝐩𝐭𝐢𝐨𝐧 𝐌𝐚𝐫𝐤𝐞𝐭 𝐁𝐲 𝐎𝐟𝐟𝐞𝐫𝐢𝐧𝐠 (𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬, 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧) ❇ As per Intent Market Research, the Email Encryption Market will surpass $22.1 billion by 2030; growing at a CAGR of 20.7% during 2024 - 2030. The industry is asking: 📢 What are the key drivers, restraints, opportunities, and challenges influencing market growth? 📢 What are the prevailing technology trends in the #emailencryption market? 📢 What is the size of the email encryption market based on segments, sub-segments, and regions? #intentdata #marketresearch #Telecommunications #Dataprivacy #dataprotection #endpoint #emailthreats #Phishingdetection Download the report link from Intent Market Research https://lnkd.in/dTZR_eTD

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The first step in managing stress is to acknowledge that it’s “natural”. Stress has existed since the time humans have existed and once we understand that, it automatically ceases to be a problem bigger than it should be. Here are some ways in which I mitigate the impact of stress depending on the situation:

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Recommend to read. Check how is your AI model trained. Good example of short term focus, long term focus and culture of focus on conscious action, attention to type of action without any distraction of outcome.

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