Joanna Ip

- Responsible for day to day account management activities for Mastercard Belgium and Luxembourg accounts
- Contribute towards business opportunities that increase volume and revenue
- Manage day-to-day development of client relationships
- Maintain extensive knowledge of Mastercard's technology products and policies to ensure optimal team operations
- Responsible for administrative and operational issues on the account

- Monitor, assess, and remediate student performance
- Create lessons for students in reading, writing and vocabulary
- Create lesson plans, review worksheets, and practice tests to prepare students for weekly tests
- Assiste students preparing for English or Chinese exams
- Help struggling student improve English or Chinese test grades from failing to solid Bs

- Ensure all the transactions are processed with at most care without errors/mistakes
- Identify and advise on any exceptional or irregular situations, and put in place corrective measures in line with management validation
- Monitor, detect and analyze errors or discrepancies and/or escalate them
- Escalate unresolved open items to the Senior Associate
- Extract the relevant information from the system and perform the reconciliation
- Check and monitor failed instructions and… Show more

- Ensure all the transactions are processed with at most care without errors/mistakes
- Identify and advise on any exceptional or irregular situations, and put in place corrective measures in line with management validation
- Monitor, detect and analyze errors or discrepancies and/or escalate them
- Escalate unresolved open items to the Senior Associate
- Extract the relevant information from the system and perform the reconciliation
- Check and monitor failed instructions and provide the correct update Show less

- Translation of documents (FR/EN to CH and vice versa)
- Attended and assisted in events organisation
- Provided timely solutions to clients’ request (mostly in prospecting)
- Market research and analysis
- Manage the administrative aspects of the project as well as the various requests and problems raised by the client (travel arrangements, meeting scheduling, mailbox handling, lay-out and quality check of document, etc.)

Contrôle de cohérence des données financières et gestion de la base de données :
- contrôle de la validité comptable des données fournies par les fonds d’investissement internes et partenaires ;
- investigation et analyse des erreurs informatiques et comptables
- création d’un mode d’emploi sur l’utilisation SAP pour les futurs étudiants et/ou stagiaires
- tâches administratives (suivi administratif des dossiers, gestion du courrier entrant et sortant, réponse aux appels… Show more

Contrôle de cohérence des données financières et gestion de la base de données :
- contrôle de la validité comptable des données fournies par les fonds d’investissement internes et partenaires ;
- investigation et analyse des erreurs informatiques et comptables
- création d’un mode d’emploi sur l’utilisation SAP pour les futurs étudiants et/ou stagiaires
- tâches administratives (suivi administratif des dossiers, gestion du courrier entrant et sortant, réponse aux appels téléphoniques, etc.) Show less

Assortment renewal, advise customers, ensure the products are well laid out and presented.
Working on the layout is a passion for me: facing, signs, ensuring clarity in the offer.

- Checked avaibility and prices in the reservation’s systems (BTN and Galileo)
- Followed-up on administration document and issueing invoices
- Arranged flight and train reservations, issue flight tickets via tour operators and different airlines reservation desks
- Provided advice on destinations and packages for clients
- Developed client itineraries and issued documentation

- Updated media list by contacting individual agencies
- Filled of confidential data of all employees salary data, holiday request
- Managed and followed up of absences due to illness or accidents
- Assisted in a marketing event (the Hong Kong Tatler Ball)
- Created and organized existing and new employees files
- Followed up agenda, meeting room planning and took minutes during meetings

- Dealt with and resolved customer complaints,
- Managed and ensured smooth check in and check out of customers,
- Answered, screened and directed inbound phones calls,
- Performed other clerical receptionist duties such as filing, photocopying, collating, faxing etc.,
- Received and sorted daily mail/deliveries/couriers