IR simplifies the complexity of managing modern communications, payments and infrastructure environments. Our solutions help you find and resolve performance issues in real-time to ensure your business critical systems are working as they should and user experience is seamless. IR’s purpose is to create great when it matters most. Since starting in 1988, IR has been an industry pioneer, delivering innovative solutions in predictive and prescriptive analytics as well as advances in automation, allowing IT to stop a problem even before it happens. Today, more than 1,000 organizations in over 60 countries - including some of the world’s largest banks, airlines and telcos – rely on IR's solutions to provide business critical insights and ensure critical systems deliver high availability and performance for millions of their customers across the globe. IR's solutions are sold and supported through IR offices, resellers, and managed service providers. IR’s corporate headquarters is located in Sydney, Australia with offices in the USA, UK and Singapore. The IR brand is owned by Integrated Research Ltd, which is listed on the Australian Stock Exchange (ASX:IRI).
External link for IR
Level 9, 100 Pacific Hwy
North Sydney, NSW 2060, AU
6312 S. Fiddlers Green Circle Suite
Suite 500N
Denver, CO 80111, US
The Atrium, Harefield Road
Uxbridge, Middlesex UB8 1PH, GB
1818 Library Street
Suite 500
Reston, VA 20190, US
Every organization embracing a #hybrid environment for communication and collaboration will have their own goals to address, and challenges to overcome. Our own John Ruthven caught up with to UC Today to talk about how organizations can ensure they're getting the most out of their ecosystem. #UCC #UCaaS #WeAreIR
How to Gain End-To-End Visibility of Your Hybrid Environment 💻 Maintaining comprehensive visibility in the age of #hybridwork 👇 #unifiedcommunications #ucaas #ucoms | IR
In today's dynamic contact center landscape, happy agents and satisfied customers go hand in hand. By balancing technology, processes, and the human touch, we can create a powerful synergy between Customer Experience (CX) and Employee Experience (EX). 🔍 Discover how a positive workplace culture, equipped with the right tools and support, can transform interactions and drive business success. https://bit.ly/3Wdq2mH #CustomerExperience #EmployeeEngagement #ContactCenter
Telehealth market to reach $867 billion by 2030! Are you prepared to deliver exceptional patient experiences through reliable communication? Download whitepaper to learn how: https://bit.ly/3XDE02f #healthcare #telehealth #communication #unifiedcommunications
“In today’s competitive landscape, it is essential you provide the ultimate customer experience." See what IR's Ali Athar had to say about the relationship between voice quality and customer experience in our latest article with UC Today! #CX #VoiceQuality #CustomerExperience #ContactCenter
How Prioritizing Voice can Optimize your CX 💪 Optimizing voice to transform customer experiences (#CX) 👇 #unifiedcommunications #ucaas #ucoms | IR
NEWS: IR introduces a new healthcare bundle for optimal communication monitoring. Keep your telehealth services running smoothly. Learn more: https://bit.ly/3L2NkoW #Telehealth #Healthcare #UCC
Customer experience is key! Can your Contact Center deliver exceptional experiences, every time? Check out our top tips for making "zero downtime" a reality. UC Today Ali Athar #Contactcenter #Customerexperience #CC #CX #WeAreIR
Top Tips for Making “Zero Downtime” a Reality 🧠 The contact center has emerged as a crucial component of business success. Today’s companies compete almost exclusively on the basis of exceptional customer service, and delighting customers relies heavily on developing the right #contactcenter strategy. Unlocking the power of zero downtime in the contact center 👇 #unifiedcommunications #ucaas #ucoms | IR
NEWS: IR Collaborate is now available on Genesys AppFoundry! 🎉 Empower your contact center with real-time monitoring and analytics for optimal performance and customer satisfaction. Discover more: https://bit.ly/3xqwAVA #CustomerExperience #ContactCenter #IRCollaborate #GenesysAppFoundry
#UCC tools are at the forefront of #digitaltransformation in #healthcare. IR's Kasey Fitzpatrick dives into how these tools are enabling better connection between care providers and patients in our latest blog. https://bit.ly/3xpNnrR
🚀 Standing Room Only at Cisco Live! 🚀 Incredible turnout for David Murphy's session at #CiscoLive last week, where he captivated the audience with his talk on why IR Collaborate is the leading #observability solution for multi-vendor monitoring IT environments across large enterprises. #unifiedcommunications #UCC #Collaboration Cisco
🌟 Exciting News from Cisco Live! 🌟 Last week at #CiscoLive, we heard from our very own Marco Cantamessi as part of a dynamic conversation about the role #AI plays in modern observability. Marco's insights were truly inspiring, shedding light on how AI is transforming the way we monitor, manage, and optimize enterprise IT environments. #UCC #UnifiedCommunications #Collaboration Cisco