Uninterrupted communication is key to telehealth success. Learn how to safeguard your reputation and prevent disruptions: https://bit.ly/3RN71VB #healthcare #telehealth #patientcare #unifiedcommunications #UC&C #patientexperience
IR
Software Development
North Sydney, NSW 21,418 followers
Monitor, troubleshoot, and optimize critical communication, collaboration and payment systems.
About us
IR simplifies the complexity of managing modern communications, payments and infrastructure environments. Our solutions help you find and resolve performance issues in real-time to ensure your business critical systems are working as they should and user experience is seamless. IR’s purpose is to create great when it matters most. Since starting in 1988, IR has been an industry pioneer, delivering innovative solutions in predictive and prescriptive analytics as well as advances in automation, allowing IT to stop a problem even before it happens. Today, more than 1,000 organizations in over 60 countries - including some of the world’s largest banks, airlines and telcos – rely on IR's solutions to provide business critical insights and ensure critical systems deliver high availability and performance for millions of their customers across the globe. IR's solutions are sold and supported through IR offices, resellers, and managed service providers. IR’s corporate headquarters is located in Sydney, Australia with offices in the USA, UK and Singapore. The IR brand is owned by Integrated Research Ltd, which is listed on the Australian Stock Exchange (ASX:IRI).
- Website
-
http://www.ir.com
External link for IR
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- North Sydney, NSW
- Type
- Public Company
- Founded
- 1988
- Specialties
- VoIP Monitoring, Network Diagnostics, Unified Communications Monitoring, Payments Monitoring, NonStop Monitoring, Virtualization Monitoring, Cisco VoIP Monitoring, Contact Center Monitoring, Avaya VoIP Monitoring, Skype for Business Monitoring, and Testing Solutions
Locations
-
Primary
Level 9, 100 Pacific Hwy
North Sydney, NSW 2060, AU
-
6312 S. Fiddlers Green Circle Suite
Suite 500N
Denver, CO 80111, US
-
The Atrium, Harefield Road
Uxbridge, Middlesex UB8 1PH, GB
-
1818 Library Street
Suite 500
Reston, VA 20190, US
Employees at IR
Updates
-
Why do you need 3rd-party tools for UC&C performance management? It's a question we get asked a lot and for us, the answer is simple... Check out the chat between IR's Mark McPake and UC Today for all the insights! https://lnkd.in/gSuwuuaK #UCC #performancemanagement #userexperience
No More Blind Spots: The Value of 3rd-Party UC Monitoring Tools
https://www.uctoday.com
-
🛡️ Protect your healthcare organization with proactive UC&C monitoring. Access this on demand webinar to hear the indispensable role of UC&C in digital health and how to mitigate risks. Watch now on demand—register today! https://bit.ly/3VY9IWJ #unifiedcommunications #patientcare #patientexperience #telelphony Banner Health
-
Webinar happening tomorrow! Join us on July 25 at 9 am MT for the webinar, "Unlocking Efficiency and Visibility: How Cloud Migration Transforms Contact Centers." 🌐✨ Learn how migrating your contact center to the cloud can seamlessly scale to meet changing demands 📈, streamline operations for exceptional customer experiences 🌟, identify and resolve issues with unified data views 🔍and more. Register now: https://bit.ly/3zSoDZZ #CloudMigration #ContactCenters #unifiedcommunications #Genesys Genesys
-
Are you ready to take your contact center to the next level? Join IR's webinar on July 25 at 9 am MT, "Unlocking Efficiency and Visibility: How Cloud Migration Transforms Contact Centers." Register: https://bit.ly/3S4MKek In this session, you'll learn how to: -Achieve seamless scalability 📈 -Streamline operations for better customer experiences 💼 -Gain a unified view of your data to quickly identify and resolve issues 🖥️ Don't wait – register now to unlock the full potential of your contact center! Register: https://bit.ly/3S4MKek
-
Is your contact center equipped with the critical capabilities to excel in today’s competitive landscape? Discover the four key pillars essential for delivering exceptional customer service and transforming your contact center operations in our latest blog. https://bit.ly/4bOsuop #ContactCenterExcellence #CustomerExperience #AdvancedTechnologies
Four Critical Capabilities of High-Performing Contact Centers
ir.com
-
Webinar: "Unlocking Efficiency and Visibility: How Cloud Migration Transforms Contact Centers," on July 25 at 9 am MT. Register now: https://bit.ly/4bJ6f31 Attendees will learn how to: -Increase visibility for smarter decision-making 🔍 -Ensure peak performance and avoid downtime with advanced monitoring ⚙️ -Obtain actionable insights through proactive testing and remote monitoring 📊 -Transform your contact center operations and stay ahead of the curve. Save your seat now!
-
Reputational damage, employee burnout, and delayed care: These are just a few consequences of failing to monitor your UC&C environment. Download our whitepaper to learn more: https://bit.ly/3VYCA1l #healthcare #UC&C #patientcare #unifiedcommunications
-
Join us on July 25 at 9 am MT for the webinar, "Unlocking Efficiency and Visibility: How Cloud Migration Transforms Contact Centers." 🌐✨ Learn how migrating your contact center to the cloud can seamlessly scale to meet changing demands 📈, streamline operations for exceptional customer experiences 🌟, identify and resolve issues with unified data views 🔍and more. Register now: https://bit.ly/46d01aI #CloudMigration #ContactCenters #unifiedcommunications #Genesys Genesys
-
As an MSP, you have a crucial role in the digital transformation journey of your clients. In our latest blog, IR's Tony Smith explore how MSPs can stay on top of their clients’ needs, build long-term trust, and ensure mutual growth. https://bit.ly/4bzY6hd
Unlocking Revenue Growth for UC Service Providers
ir.com