Help Center

Subscriptions

Become a subscriber, manage account information, change payment or delivery details.

Subscriber Benefits

Access unlimited news on all your devices, receive subscriber-only newsletters, exclusive content, and tons of perks.

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Connect with our staff on topics that matter to you via email or request a reprint.

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Need help?

Call 1-800-970-7366

Contact Hours

Monday - Friday: 8:00am - 5:00pm

Saturday: 7:00am - 11:00am

Sunday: 7:00am - 11:00am

Most common questions

Not a Subscriber?

Is there any way to access your content if I’m not a subscriber?

What subscription options for news and information are offered?

Can I get home delivery?

Products & Benefits

Your subscription includes:

Mobile App Access

Stay on the pulse with our apps. The rgj.com app includes breaking news alerts, personalized news feeds with “My Topics,” offline reading and immersive VR experiences. The e-Newspaper, or Premium Edition, app allows you to access the latest print edition on any device, anytime. Visit your app store to download and get started.

24/7 access to rgj.com

Always get more of the story, breaking news and unlimited access to videos, photo galleries, databases of public documents, and more available on your desktop, mobile devices, and our mobile app.
- Download our app through your apple or google play store to personalize your news alerts, swipe and scroll through stories faster, and bookmark them to save and read later.

The eNewspaper

Universal access to all eNewspapers throughout the USA TODAY network

Bonus magazines on various topics of interest available in your eNewspaper

Newsletters tailored to specific topics our readers want more of

USA TODAY podcasts

Ability to share your digital access with a friend or family member for no additional cost

PRINT SUBSCRIBERS EXCLUSIVE

To take advantage of the benefits above, you need to activate your subscription online

To ACTIVATE your subscription:
1. Visit rgj.com/activate
2. Enter the email address associated with your subscription and choose a password.
Once activated, you can check out the eNewspaper, a digital replica of the print edition, and download articles, print out puzzles and games, browse past editions, and turn on audio storytelling.

Subscription Account

Billing and Payments Questions:

What is EZ Pay?

How do I update my credit card or payment information?

Can I make a one-time payment online?

Why has my subscription rate increased?

If you are a new subscriber and started your subscription with a promotional rate, your subscription rate does increase after the promotional period has ended. If you are a seasoned subscriber and your rate has increased, we sent you notification about this change, but should you have questions about it, please contact Customer Service (phone number and service hours are below).

What are the additional fees on my subscription statement?

What are Premium Editions?

Premium Editions are an additional section of your newspaper with 12 to 20 full color pages of in-depth coverage of the topics that matter most to our subscribers. Premium Editions are published to provide additional information and value. For more information about Premium Editions please visit aboutyoursubscription.rgj.com.

Can I get a refund for my subscription?

Payments are non-refundable, and there are no refunds or credits for the unused portion of a subscription that has been cancelled before the end of a billing cycle. We reserve the right, however, to issue refunds or credits at our sole discretion. If we issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future.

Delivery Questions:

What if I don’t receive my paper?

We sincerely apologize for the inconvenience. Sometimes there are unexpected delays due to production problems or adverse weather conditions. We continually strive for excellence and regret any time we let you down. If you did not receive your newspaper, please report a delivery issue by visiting account.rgj.com, chat online with an agent by clicking on the link below, or calling Customer Service (phone number and service hours are below). As part of your subscription, you can view your newspaper online at rgj.com/enewspaper. The eNewspaper allows you to turn pages, save and download articles, solve puzzles, listen to articles read aloud, and more.

How do I pause my newspaper delivery for vacation?

As a subscriber, you can schedule temporary holds by visiting account.rgj.com, chat online with an agent by clicking on the link below, or calling Customer Service (phone number and service hours are below). A temporary hold can be set up for up to 30 days through our automated system. The digital portion of your subscription will continue so you will have full access to rgj.com at anytime from anywhere to stay on top of the news that matters most.

How can I change my delivery address?

Why is my newspaper now being delivered by the US Postal Service?

In some areas we’ve had ongoing challenges with our newspaper delivery caused by a variety of economic factors. In these instances, we have partnered with the local United States Postal Service. If you receive your print edition via the US Postal Service, your print edition will be delivered with your daily mail service. However, when there is no postal delivery, such as federally recognized holidays, your newspaper will be delivered the next day there is postal delivery available.

Online Questions:

How do I activate my subscription?

What should I do if I’m having trouble signing in to my account?

What should I do if I no longer have access to the email address associated with my account?

How can I unsubscribe from newsletters?

How can I unsubscribe from emails?

How do I access content in the app after I download it?

How do I link a subscription purchased through an app store?

If you purchased a subscription through an app store you will need to link your app purchase in order to have full access to our desktop and mobile website, in addition to our app. If you do not link your subscription, you will not be able to access unlimited stories, subscriber-only content, and the eNewspaper on our desktop and mobile website and eNewspaper app.
1. To link your subscription, please follow the directions below:
  - iOS
2. Open our app that you purchased a subscription for,
3. Click on the settings (gear) icon in the top right corner of the screen,
4. Click "Create Account" and follow the instructions to make a profile.
  - Android
5. Open our app that you purchased a subscription for,
6. Click on the settings (gear) icon in the top right corner of the screen,
7. Click "Create Account" and follow the instructions to make a profile.
8. Once you have created your account, please use these credentials to sign in on our desktop or mobile website for full access to your subscriber benefits.

Disclosures:

Where can I find the Terms & Conditions of my subscription?

How can I cancel my subscription?

Can I get a refund for my subscription?

Payments are non-refundable, and there are no refunds or credits for the unused portion of a subscription that has been cancelled before the end of a billing cycle. We reserve the right, however, to issue refunds or credits at our sole discretion. If we issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future.