Suspend your mobile service FAQs

If your device is lost or stolen, you can temporarily suspend your line of service for up to 30 days to prevent unauthorized usage and charges on your account. When you suspend service using this option, Verizon also blocks your device from connecting to our network on any Verizon wireless account to prevent anyone who finds or stole your device from using it on our network.

Before your 30 days are up, you must reconnect service to the line using the same device or a replacement device. If you don’t reconnect a device to that line within 30 days, the line will automatically disconnect and you will lose the telephone number. You may also owe certain fees, such as an early termination fee and the remaining balance on any device payment agreement that may come due on your next bill.

Only one Lost or Stolen suspension is allowed per line every 12 months.

To reconnect service, visit the Reconnect Service page in the My Verizon website or app.

You can suspend your service on the Suspend or Reconnect Service page in My Verizon, from your smartphone, tablet or computer.

If you're unable to access the My Verizon app or My Verizon, you can suspend service by calling Customer Service.

Note: After suspending your service, if you have device protection on your device, be sure to file a claim on the Asurion website. If you don't have device protection, visit our Repair or replace mobile devices FAQs page to learn about options for getting a replacement device.

When you suspend service using this option, Verizon also blocks your device from connecting to our Verizon network on any Verizon wireless account to prevent anyone who finds or stole your device from using it on our network.

However, suspending service won't affect someone's ability to access the content and apps on the device, especially if the device wasn't protected with a password. Also, if the device has Wi-Fi capability, it can still be connected to a Wi-Fi network.

Refer to our How to find your phone or tablet page for possible options to remotely locate and/or protect the information on your lost/stolen device.

If you don't reconnect service before the 30 days are up, the line will be automatically disconnected and you will lose the telephone number.

In addition, you may see changes on your next bill that include:

• New plan price: Some plans have pricing that is determined by the number of lines on your account. If a line is automatically disconnected, it may cause the plan cost for your remaining lines to change.
• Device Payment agreement balance due: If you allow the line to disconnect and it has an active device payment agreement, the remaining balance of that agreement may come due on your next bill.
• Early termination fee: If the line or device is under contract and the contract is still active, an early termination fee will be assessed on your next bill.
• Device protection: If you have multi-device protection on your account, it may be removed from your account if the number of eligible lines on your account falls below 3.

When your line is suspended with the Lost or Stolen option, you’re not billed for voice, data or feature subscription charges. Device protection coverage and billing, if applicable, are also suspended. However, during the suspension:

• Any device payment charges or recurring subscription charges (e.g., Media Center charges) will continue to be billed.
• If you have multi-device protection on your account, it will continue to be billed.
• When you suspend or reconnect service, charges for each billing period will be prorated.

If you suspend your service using the Lost or Stolen option, any contract and upgrade eligibility dates for your suspended line will be extended for as long as your line is suspended.

If you find your lost device, you can reconnect your service by going to the Suspend or Reconnect Your Service page in My Verizon or the My Verizon app. You can also call Customer Service.

Reconnecting your service removes the block that prevents your device from being activated on a Verizon wireless account and reconnects network services to the device.

For more information on reconnecting service, go to our Reconnect Service FAQs.

Under the federal Servicemembers Civil Relief Act (SCRA) and some state laws, if eligible, you may ask us to hold your telephone number.

To hold your telephone number, we make your line inactive by suspending service to it for a maximum of 3 years and 90 days.

During the service suspension:

• Your line will not be able to access, make, or receive calls on the Verizon wireless network.
• Your device will be unlocked the next day after the suspension.
• Your line won't be billed any charges, including any charges associated with an active device payment agreement for the inactive line(s).
  • You may however receive a partial bill for the duration of the month that your line was active prior to suspension for military deployment.
  • Recurring subscription charges that can be used on any line or by any user on the account (e.g., streaming services like Disney+, Verizon Home Device Protect, etc.) continue to bill during this suspension period, unless canceled or deleted.
  • Device protection coverage and billing, if applicable, will be suspended until the line of service is reconnected. If you have multi-device protection on your account, billing continues unless all lines are suspended.

Important: This suspension is only available for voice-capable devices. We don't hold telephone numbers for non-voice devices (e.g. mobile hotspot device, etc.).

You must reconnect service before the 3 years and 90 days are up. If you don't reconnect before then:

• The line will be automatically disconnected.
• You will lose the telephone number associated with your service.
• You may owe certain accelerated charges associated with a device payment agreement on your next bill.

If service is disconnected, we will waive any early termination fees.

To disconnect your service call Verizon Customer Service or visit a Verizon store.

Note: Verizon offers discounts to military personnel and veterans through our Military and Veterans Discount Program.

Verizon grants suspension of service for military deployment in accordance with the Servicemembers Civil Relief Act and various state laws, which permit termination of your contract for service without certain fees or charges and holding of your telephone number, if you receive orders to relocate to a location that’s outside our coverage area for a period of not less than 90 days (30 days if you are National Guard under certain state laws).

Servicemembers who may be eligible for suspension for military deployment include:

• Active duty components of the armed service: Army, Air Force, Coast Guard, Navy, Marines and Space Force.
• Active-Duty commissioned officers of the Public Health Service or National Oceanic and Atmospheric Administration, active service
• Reservists and members of the National Guard may be eligible if called to active duty
• Members of the Foreign Service

If you or a family member on your account qualify for a disconnection or suspension of service for military deployment, you can:

Suspend service:

1. Visit our Suspend Service page in My Verizon to get started.
2. Select the device you want to suspend.
3. Select I will be on military deployment.
4. Select where you are being deployed, branch of service, deployment length and effective suspend date.
5. Verify your military status with ID.me.

If you're unable to suspend your service online, you can email, fax or mail your orders to us. Learn how.

Members of the Foreign Service: If you are a deployed Member of the Foreign Service, you will need to submit a suspension request by fax, mail or email. Learn how.

Disconnect your line: Call Verizon Customer Service or visit a Verizon store.

1. Send your documents to Correspondence Team:
   • Email: [email protected]
   • Mailing Address:
     Verizon
     Attn: Correspondence Team
     P.O. Box 291089
     Columbia, SC 29229
   • Fax: 800-261-6872
2. Include a copy of your relocation orders, including:
   • Subject: Military Order
   • Customer or Account Name
   • Account Number and Mobile Number

Note: The process can take up to 24 hours to complete. Please be prepared to provide information from your orders.

Even if you don’t qualify for a suspension for military deployment, you may still be able to suspend your line for up to 90 days under our suspension for Vacation or Other. Review our Vacation or Other Reason Suspension to learn more.

When your service is suspended using the suspension for Military Deployment option, Verizon will hold your telephone number for the period of your relocation, up to a maximum time of 3 years and 90 days.

After this time period, the line of service will automatically be disconnected and the mobile number will no longer be reserved for you. If you had an active device payment prior to suspending service and the line is disconnected, the remaining balance of the device agreement is due on your final bill.

No, all charges for service and features for the suspended line will be stopped while your line is suspended. This includes charges for your device payment agreement. Recurring subscription charges that can be used on any line or by any user on the account (e.g., streaming services like Disney+, Verizon Home Device Protect, etc.) continue to bill during this suspension period unless canceled or deleted. Device protection coverage and billing, if applicable, is suspended until the line of service is reconnected. If you have multi-device protection on your account, billing continues unless all lines are suspended.

Note: You may receive a partial bill for the duration of the month that your line was active prior to the suspension for military deployment.

No, your upgrade eligibility date for your suspended line won't be extended for the time your line is suspended for military deployment. If you had an active device payment agreement during the term of your suspension, your monthly charges for your device will resume once your services are reconnected. Your ability to upgrade will be determined based on the number of payments that remain on the agreement.

If you’re unable to use your Verizon service temporarily due to travel, illness or other reasons, you can suspend service to your line for up to 90 days using the Vacation or Other Reason option. While your line is suspended, it will be unable to connect to the Verizon network. If you don’t reconnect service before your 90 days is up, your suspended line will be automatically reconnected.

Only 1 suspension is allowed per line every 12 months when you choose Vacation or Other Reason.

Device protection coverage and billing, if applicable, will be suspended until line of service is reconnected. If you have multi-device protection on your account, it will continue to be billed.

Any contract and upgrade eligibility dates will also be extended for the number of days your service is suspended, unless the monthly service rate for the suspended line is less than $10. In that case, your contract and upgrade eligibility dates will not change.

• If the monthly service rate for the line you suspended is $10 or more per month, you won’t incur your regular voice, data or feature subscription charges during the time the line was suspended. Instead, you will be billed $10 per month for your suspended line.
• If your monthly service rate for the line you suspended is less than $10, you will continue to pay your monthly service rate during your suspension.

In either case, if you have device payment charges or recurring subscription charges (e.g., Media Center charges) associated with the suspended line, these charges will continue to bill. When you suspend or restore service, charges for each period (suspension and full service) will be prorated.

For the period your line is suspended, your bill will display a "Suspended" notation for affected lines.

If you suspend your service for Vacation or Other Reason, any contract or upgrade eligibility dates will also be extended for the number of days your service is suspended, unless the monthly service rate for the suspended line is less than $10. In that case, your contract and upgrade eligibility dates will not change.