Effective Verbal and Nonverbal Communication

Effective Verbal and
Non-Verbal
Communication
What is Verbal and Non-Verbal
Communication?
Verbal communication is about
language, both written and spoken. In
general, verbal communication refers
to use of words while non-verbal
communication refers to
communication that occurs through
means other than words, such as body
language, gestures and silence.
Definition in Detail:
Verbal Non-Verbal
Communication Communication
Spoken Language Laughing, Crying, Coughing,

Oral etc.
Written Language/Sign Gestures, Body Language

Non-Oral Language etc.
Factors of Effective
Verbal
Communication
1. Think before you speak
By Organizing thoughts in advance can
eliminate many of the awkward pauses
that occur when speaking. It will also
help you relay information more
concisely. You should have to take a
minute to organize your thoughts in your
mind before you begin to speak.
2. Speak with Confidence
Speaking in a confident manner will help you
build trust and command the respect of your
audience. There are several factors which can
impact your ability to speak confidently,
including your command of the subject matter,
your word choice, the tone of voce, body
language, and your ability to make direct eye
contact with your audience.
3. Be Clear and Concise
The most effective way to get your point
across is to make it clear and concise
manner. Avoid using complex, convoluted
sentences, and try to state your argument
in direct language. Ask yourself before
speaking “ What is the clearest way I can
make my point?”
4. Be aware of your Nonverbal
Communication cues.
Your body language significantly impacts
the way others interpret what you say. Pay
attention to the gestures you make, your
facial, your facial expressions, and your
body language to ensure they align with
the message you are trying to get across.
5. Be a good listener.
Being a good listener is as important as being a
good speaker, and it will improve the quality of
your verbal interactions. It shows the people
you are speaking with that you genuinely care
about the ideas, and it helps ensure you
understand their needs. This will enable you to
build trust and rapport much quicker.
6. Think about the perspective of your
audience.
Just because you have strong command of a
topic doesn’t mean the people you are
speaking to have the same knowledge as you.
Try to think about how someone else will
understand what you are trying to
communicate, particularly if they lack the
technical knowledge about a subject that you
possess.
7. Vary your vocal tone.
Speaking in a monotone voice is a surefire
way to bore your audience. Instead, use voice
inflection to add emphasis to important points,
and vary the pitch of your voice to express
emotion. This will help keep you your
audience engaged in your message.
Understanding the
Nonverbal
Communication
Factors
1. Body Factors
Postures, body poses, facial expressions,
gestures, and dress can convey a
message. One of the keys to
understanding nonverbal cues lies in the
concept of congruence.
2. Voice Factors
It is important part of nonverbal
communication The factors such as
volume, tone, pitch of voice and rate of
speech indicates anger fear, impatience,
unsureness, interest, confidence and
variety of other messages.
3. Proximity Factors
It involves factors ranging from
where you position yourself when
you are talking to an employee, to
how your office is arranged, to the
color of the walls and decorations.
Key Principles of
Effective Non-Verbal
Communication
1. Culture, age, gender, and geographic
location are critical.
Gestures may mean very different things
in different regions. Cultural and family
norms also affect the way we react to
nonverbal cues.
2. Put things into context.
If someone has their arms across it may
just mean they are chilly. Before jumping
to conclusions, put the conversation and
the individual into the context of the
topic, timing and other external
influences.
3. Look for a combination of signals.
It is extremely difficult for our entire
body to lie. People are capable of hiding
their true intentions, but the real meaning
often leaks through multiple channels.
4. Incongruence can mean many things.
When words and nonverbal cues don’t align,
our natural instincts kick in. Psychological
discomfort may indicate that you are the
recipient of untruths, but that uneasy feeling
may mean other things, as well. Refining one’s
ability to become more attuned to nonverbal
cues can increase one’s ability to be more in
tune with your own instincts.
5. Trust your intuition
Intuition is the unconscious processing of
information manifested as physical feelings.
Authenticity is key since people easily pick up
on unauthentic and insincere communication.
The more one’s awareness of the spoken and
the unspoken, the more one’s own instincts are
heightened.

Effective Verbal and Nonverbal Communication

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Effective Verbal and

Spoken Language Laughing, Crying, Coughing,

Written Language/Sign Gestures, Body Language

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