Pharmacy Store Training Report
Pharmacy Store Training Report
Pharmacy Store Training Report
TRAINING REPORT ON
DRUG STORE
A Training Report/Review
Submitted To
Submitted By -
DAVE PRAYAG Y.
(202270290098)
CERTIFICATE
This is to certify that the report submitted herewith entitled “DRUG STORE” by DAVE PRAYAG Y.
Enrollment no. 202270290098, student of L.J Institute of Pharmacy
(Institute code 227), as part of the requirement that is to be fulfilled to pass the subject “Practice
School” for semester 7, B.Pharm. for academic year 2023-2024, as per the Gujarat
The report, based on the training work, is verified and is found satisfactory.
Place:
Name of evaluator:
Signature of evaluator:
Name of principal:
Signature of principal:
ACKNOWLEDGEMENT
I would like to express my heartfelt thanks to the owner of Avkar Medical Store Mr.
Bharatbhai patel for such a kind co-operation and sheer encouragement throughout the training.
The guidance and support received from him was very vital for the completion of training.
I would also like to thank Mr. jaymin patel who lead this project and her continuous guidance
and support enabled me to complete this project successfully within scheduled time frame.
Sincerely
Prayag Dave.
ABSTRACT
It is my great pleasure to be a trainee at Avkar Medical Store. During my training, I have gained
practical knowledge on drug procurement, arrangement, storage, dispensing and proper
counselling techniques. Moreover, I learnt about the purchase policy, documentation, checking
of expired medicines and storage of thermolabile drugs in refrigerator. On the top of all, this
training helped a lot to make me feel the dire need of a pharmacist in community pharmacy.
Thus, this training has indeed been very fruitful for me to achieve our goal to be a competent
pharmacist and to uplift our profession.
CONTENTS
1 INTRODUCTION.............................................................................................................. 7
2 SCOPE OF PHARMACY ................................................................................................ 8
3 PHARMACY STORE DETAILS....................................................................................... 9
4 LAYOUT DESIGN.......................................................................................................... 10
5 IDENTIFICATION DIFFERENT DOSAGE FORMS...................................................... 12
6 PHARMACOLOGICAL CLASSES OF DRUGS ............................................................. 14
7 STORAGE OF DRUGS ................................................................................................... 15
STORAGE CONDITION ON LABEL ...................................................................... 16
STORAGE AREA ..................................................................................................... 16
8 PRESCRIPTION HANDLING ........................................................................................ 18
COMPONENTS OF PRESCRIPTIONS .................................................................... 18
TYPES OF PRESCRIPTION ...................................................................................... 19
9 OVER THE COUNTER DRUGS...................................................................................... 22
10 DISPENSING ................................................................................................................. 23
THE DISPENSER ................................................................................................... 23
DISPENSING ENVIRONMENT ............................................................................. 24
DRUG DISPENSING PROCESS ............................................................................. 24
11 STOCK CHECKING ...................................................................................................... 25
12 MANAGEMENT OF EXPIRED MEDICINES ............................................................... 25
13 CONCLUSION ............................................................................................................... 26
14 REFERENCE.................................................................................................................. 26
1 INTRODUCTION
The pharmacy retail market in India has witnessed significant growth over the past few years,
owing to favourable demographic factors and an epidemiological transition.
In terms of revenue, the pharmacy retail market in India was valued at INR 996.68 billion in
2016 and is projected to reach INR 2,330.2 billion by 2024, expanding at a CAGR of 10.08%
during the 2019-2024 period. The market is majorly occupied by unorganized local players.
However, the unorganized sector is anticipated to face intense competition from organized
players and online retailers.
Internship is the practice of gaining supervised practical experience. Its origin can be traced
back to the middle ages where it was a common practice to learn a trade under the direct
supervision of a master craftsman. Today, internship has grown in popularity over the years,
and is now a part of the formal education program. Internship or experiential education is an
important part of the pharmacy educational system. Internationally, pharmacy internship
programs have been thoroughly and extensively developed, discussed and periodically
evaluated. Practice-based pharmacy training has a long history, particularly in institutional
pharmacy practice. Formal pharmacy residency training programs and accreditation standards
were first developed in the early 1960s and have changed dramatically to meet the needs of
practitioners, patients and employers.
The knowledge of proper arrangement of things in the pharmacy, during the training period,
someone will not get problem for arrangement to be done in his own pharmacy. In retail
pharmacy now-a-days readymade formulation of drugs are available student pharmacist knows
the different dosage forms of drug but in training he got opportunity to handle, feel and see the
different dosage forms at one place i.e. in retail pharmacy. A trained pharmacist must know the
drug formulations available in market but with that someone must know the pharmacological
action of the particular drug. Over the counter (OTC) drugs concepts is very important while
taking training in any retail pharmacy.
As our pharmacy profession is ethical profession, here we have to sale each and every medicine
against the prescription given by registered medical practioners. Generally, prescriptions are
written in a specific format and it contains different parts. It is the duty of every pharmacist to
give sales receipt to the patient after dispensing the medicines. [1]
2 SCOPE OF PHARMACY
1. Community Pharmacy: A pharmacist having an aptitude for business can open a retail drug
store to serve the community.
2. Wholesale Pharmacy: The wholesale offers opportunities to a limited number of pharmacists
to run a wholesale business of drug and medicines.
3. Industrial Pharmacy:-Industrial pharmacy provide job to a pharmacist in the following fields.
• Production
8. Drug Control Administration: The drug and control act provides for the establishment of
following agency to maintain drug control administration.
• Advisory agency: The advisory agency includes drug technical advisory board and drug
consultative communities, to advise the government on technical matters related to drug and
cosmetics.
• Analytical agency: Includes central drug laboratories and state drug control
laboratories. The main function of these laboratories is to do the analysis and testing of drug
and cosmetics or sold within their respective areas.
9. Organization Management: This management available for those with pharmacy education
who wish to serve on board of pharmacy.
Pharmacy Council of India (PCI) and All India Council for Technical Education(AICTE) are
other bodies where service of the experienced pharmacists are needs at various levels.
4 LAYOUT DESIGN
Cold
Storage
Area
Layout of pharmacy broadly means the arrangement and location of different medicines and
other “Over The Counter” (OTC) products within the available space. More important is how
the owner is utilizing the space to arrange the things. The decision regarding pharmacy layout
cannot be taken once for all at the time of locating things. It should be flexible enough to
accommodate the subsequent changes in the market trends and requirement of pharmacy and
thus business objectives can be achieved satisfactorily. Layout is a plan for arranging the
physical facilities and manpower and utilizing them in an effective manner.
It is very important to know the layout of a pharmacy for pharmacy student apprentices. With
this, I get the idea about the storage of medicines and as well as a display of it. I get an idea
about the proper utilization of space and thus achieves the objective of minimum movement of
medicines. If I got the knowledge of the proper arrangement of things in the pharmacy, during
the training period, I will not get a problem with an arrangement to be done in my own
pharmacy.
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Objectives of layout
1. Optimum utilization of man, materials and space.
2. To minimize the selling expenses by handling the drugs / medicines efficiently.
3. To provide optimum space for reserve stock office and visiting place for employees.
4. To provide efficient supervision and dispensing control and reduce to changes of theft.
5. To minimize the movements of customers within the premises.
6. To attract the large number of customers.
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7 STORAGE OF DRUGS
Drug storage is among the pharmacist’s most important responsibilities. Therefore, adequate
methods to assure that these responsibilities are met must be developed and implemented. The
pharmaceutical is to be stored under conditions that prevent contamination and, as far as
possible, deterioration. The stability of the product remains within the specified limit,
throughout its period of storage and use. Precautions that should be taken concerning the effects
of the atmosphere, moisture, heat, and light are indicated.
Storage of pharmaceutical products is one of the fundamental concerns in inpatient care. The
conditions under which pharmaceutical products are manufactured and stored can have a major
impact on their quality. High temperature and relative humidity (RH) are the most important
factors involved in drug degradation. Factors such as temperature, humidity, air quality, time,
and production process characteristics can all have a significant impact on the final quality, and
therefore the saleability, of a product or batch of products. For many products requiring storage
in cool conditions, a refrigeration plant is widely used, which needs to be carefully monitored
to ensure that the correct temperatures are maintained. Stock must be stored in appropriate and
auditable environmental conditions.
All medicinal products must be stored per the manufacturer’s directions and within the terms
of product authorizations. During storage, medicines should be retained in the manufacturer’s
original packaging. Good storage practice is applicable in all circumstances where
pharmaceutical products are stored throughout the distribution process.
Different pharmaceutical product storage temperature on the basis of stability studies as given
below:
Freezer: A place in which the temperature is maintained thermostatically between -25ºC and –
10ºC (-13 ºF and -14 ºF).
Cold: Any temperature not exceeding 8ºC (46 ºF). A refrigerator is a cold place in which the
temperature is maintained thermostatically between 2ºC and 8ºC.
Cool: Any temperature between 8 ºC and 15 ºC. Any pharmaceutical products for which
storage in a cool place directed may, alternatively, be stored in a refrigerator, unless otherwise
specified in the individual monograph. Good storage practice (GSP) is applicable in all
circumstances where pharmaceutical products are stored through the distribution processes.
For additional guidelines relating the general principles of storage of pharmaceutical products,
refer to the WHO guidelines on good storage practices.
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STORAGE AREA
1. Storage areas should be of sufficient capacity to allow the orderly storage of the various
categories of products, in quarantine, and released, rejected, returned or recalled products.
2. Storage areas should be designed or adapted to ensure good storage conditions. In particular,
they should be clean and dry and maintained within acceptable temperature limits. Where
special storage conditions are required on the label (e.g. temperature, relative humidity),
these should be provided, checked.
3. Pharmaceutical products should be stored off the floor and suitably spaced to permit cleaning
and inspection.
4. A written sanitation programme should be available indicating the frequency of cleaning and
the methods to be used to clean the premises and storage areas.
5. Pharmaceutical products should be handled and stored in such a manner as to prevent
contamination, mix-ups and cross-contamination.
6. Narcotic drugs should be stored in compliance with international conventions, and national
laws and regulations on narcotics.
7. Radioactive materials, dangerous drugs, psychotropic substances, and cytotoxic drugs should
be stored in dedicated areas that are subject to appropriate additional safety and security
measures.
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8 PRESCRIPTION HANDLING
The prescription is one of the most important therapeutic transactions between physicians and
patients. The word prescription derives from “pre” (before) and “script” (writing, written)
which denotes that it is an order that must be written down before or for the prescription and
administration of a drug.
A prescription(Rx) is defined as a health care program implemented by a physician in the form
of instruction that governs the plan care for an individual patient. The prescription symbol (Rx)
signifies the specific Latin verb recipe of the medication and the direction for taking it.
Objective of learning prescription writing:
• To learn basic concepts writing, including terms and abbreviations.
• To be able to apply basic concepts in writing valid prescriptions as per guidelines.
• To encourage rational use of drugs.
• To enhance understanding of use of medications in accordance with scientific
knowledge.
• To know how to prescribe unusual dose regimens on a drug cheat and a controlled drug.
• To ensure that patient gets right medicine in right does.
• To get familiar with organization of physician’s desk reference (PDR) to help in
selecting medications.
There are 3 categories of drugs as follows:
• Over-the-Counter (OTC) Drugs: can be dispensed to patient without a prescription.
• Prescription medications: may not be dispensed by a pharmacist without a prescription
from a physician. Labels on these medications carry the legend: “Caution! Federal law
prohibits dispensing without a prescription.”
• Controlled Drugs: Along with prescription, these drugs require additional safeguards for
storage. Both State and Federal government agencies generate regulations regarding
these drugs.[3]
COMPONENTS OF PRESCRIPTIONS
Generally, a prescription consists of the following parts
1. Prescriber’s name, degree, address and telephone number. In the case of prescriptions
coming from a hospital or a multicenter clinic, the hospital or clinic’s name, address and
telephone numbers appear at the top. In such a case, the physician’s name and degree
would appear near his/her signature.
2. Patient’s name, address, age, and the date of prescription.
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3. The Superscription, which is represented by the Latin sign. (℞). This sign represents
‘‘take thou’’ or ‘‘you take’’ or ‘‘recipe.’’ Sometimes, this sign is also used to denote the
pharmacy itself.
4. The Inscription is the general content of the prescription. It states the name and strength
of the medication, either as its brand (proprietary) or generic (nonproprietary) name. In
the case of compounded prescriptions, the inscription states the name and strength of
active ingredients.
5. The Subscription represents the directions to the dispenser and indicates the type of
dosage form or the number of dosage units. For compounded prescriptions, the
subscription is written using English or Latin abbreviations. A few examples are provided
as follows:
- M. et ft. sol. Disp vi (Mix and make solution. Dispense six)
- Ft. ung. Disp ii (Make ointment and dispense two)
- Ft. cap. DTD xii (Make capsules and let twelve such doses be given)
6. The Signa, also known as transcription represents the directions to the patient. These
directions are written in English or Latin or a combination of both. Latin directions in
prescriptions are declining, but since they are still used, it is important to learn them. A
few examples are present:
- ii caps bid, 7 days (Take two capsules twice daily for seven days)
- gtt. iii a.u. hs (Instill three drops in both the ears at bedtime)
- In rect. prn pain (Insert rectally as needed for pain)
7. The prescriber’s signature.
8. The refill directions, in which the information about how many times, if authorized, a
prescription can be refilled is provided.
9. Other information, such as ‘‘Dispense as Written.’’
TYPES OF PRESCRIPTION
1. Simple prescription: Those written for a single component or prefabricated product and
not requiring compounding or admixture by the pharmacist.
2. Compound or complex prescription: Those written for more than a single component and
requiring compounding.
3. e-prescriptions (electronic prescription): The use of electronic means for the generation
and transmission of prescriptions is used and accepted in some countries.
4. In-patient prescription: a medication order form used in the hospital setting. In addition,
other forms may be used within a hospital by specialized units such as infectious disease,
cardiac care, pediatrics, and others. Drug-specific forms also may be used, as for heparin
dosing, electrolyte infusions, and morphine sulfate in patient-controlled anesthesia.
5. Narcotic prescription: contains a narcotic substance or other habit forming drugs. It must
contain in addition to the contents of the simple prescription, the address of the patient,
the narcotic registry number of the prescriber. Such prescription should be written by ink
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or typewriter. The quantities of the narcotic substance must be written in words and
numbers.[3]
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10 DISPENSING
Dispensing refers to the process of preparing and giving medicine to a named person on the
basis of a prescription. It involves the correct interpretation of the wishes of the prescriber and
the accurate preparation and labeling of medi- cine for use by the patient.
All the resources involved in patient care prior to dispensing may be wasted if dispensing does
not result in the delivery of medicines in an effective form.
Dispensing is one of the vital elements of the rational use of medicines.
Good dispensing practice ensures that the right medicines at desired quantity are delivered to
the right patient with the right dose, strength, frequency, dosage form together with counselling
clear instructions with appropriate packaging and
Staff dispensing medicines should be trained and equipped with the technical knowledge and
skills necessary to dispense medicines and communicate patient effectively.
THE DISPENSER
Dispenser is any person who is licensed or authorized by the professional body to dispense
medicines or medical supplies.
Since the dispenser is often the last person to see the patient before the medicine is used, it is
important that the dispensing process be efficient, as it affects medicine use. In India, pharmacy
should be managed under the overall supervision of pharmacist
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DISPENSING ENVIRONMENT
Pharmacy should have:
• A dispensing bench or dispensing counter
• Tablets or capsule counter
• A refrigerator equipped with a maximum/minimum thermometer
• Range of dispensing container for pharmaceutical products
• Adequate shelves or lockable cabinets
• Reference material
• Patient information leaflets
• Some basic instruments like sphygmomanometer, glucometer, stethoscope, weight and
height scale.
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11 STOCK CHECKING
Stock checking is done every half yearly. That is once in 6 months. The management decides
upon a date for the stock checking and informs the chief pharmacist. The stock checking is
done by all the pharmacy staff except 2 of them who will handle the sales during that period.
Stock checking is completed within 24 hrs. A list of all the drugs in the pharmacy is taken from
the software. A print out is taken the particular drug is checked and entry is made against the
drug name the quantity present. The list at the end of the stock check is submitted to the
management. As and when sales of medicines occur during the stock checking so much of the
quantity is deducted from the list.
The billing software in pharmacies is also programmed in such a way that no expired medicine
is billed either by mistake or by intention. Pharmacists are supposed to return all expired
medicines to the wholesaler who will forward the same to the respective company’s depot for
destruction or incineration.
Chemists receive due credit for the stock of expired medicine that is returned to the wholesaler.
The compensation to all returned stock of medicines by wholesaler is paid by individual
pharmaceutical companies.
Chemists are encouraged to follow the practice of FIFO (First in First Out) to reduce the
chances of medicines expiring on the shelves because any medicine that expires is a national
loss.
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13 CONCLUSION
To do the practical training in a retail pharmacy is nothing but utilizing and implementing
whatever knowledge gained during the course. During my training period, in the drug store, I
acquired a lot of experience. This will help me to clarify my theoretical knowledge. The process
takes care of all the requirements of a retail store and enables me to be capable that how to
provide prescribed medicines to patients.
Till now, in theory, I only know about drugs according to their class, but after training, I also
know many things about marketed products including their brand names, dose, direction,
storage, etc. This training is also beneficial for me to enhance the knowledge regarding
prescription details including various tests, and medicines and injectables prescribed to a
patient by the doctors. It also provides training for billing facility on medicines.
Training at parshwa pharmacy will be helpful in the future in my profession.
14 REFERENCES
1. Monet, M., 2015. Assessment of Knowledge, Skills and Attitude among Pharmacy
Students toward Hospital Pharmacy Internship in the Philippines. International
Journal of Pharmacy Teaching & Practices, 6(2), pp.1-7.
2. Patrekar, P.V. and Mali, S.S., 2014. Project Writing for Retail Pharmacy Practical
Training: A Proforma. Research Journal of Pharmacy and Technology, 7(9),
pp.10731080.
3. Kumar, A., Jain, S., Dangi, I., Chowdary, S., Choubitker, O., Pandey, K.K. and Pawar,
R.S., 2018. Ideal drug prescription writing. World journal of pharmacy and
pharmaceutical sciences, 8(3), pp.634-654.
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