ELC3203

Complaint Letters: Adjustment Letter

Adjustment Letter: Key

Exhibition Services
Exhibitions International
33 Kadoorie Avenue
Kowloon

13 March 2011

Mr Michael Leung
Flat 303 Lucky Mansions
856 Cheung Sha Wan Road
Cheung Sha Wan
Kowloon

Dear Mr Leung

Re: Sounds Systems Exhibition 2011

I am writing on behalf of Exhibitions International to apologise for the matters you mentioned
in your letter dated 18 October 2010. We have investigated these issues your complaints and
would like to inform you of the following improvements report the following facts to you.

First, concerning the problem of on-line registration, the difficulty was caused by a large
number of on-line requests from our clients which caused serious network congestion. We
have contacted our Internet Service Provider to increase the transmission speed so that the
registration process could be improved in the future.

Regarding number of people in the venue, this was a result of the higher than expected the
overcrowding problem, we under-estimated the number of participating organisations and
attendees. We thought that the exhibition centre would be big large enough for all of them,
although unfortunately, it proved to be too small. In order to improve the quality of our service,
we will make more accurate estimates and book a suitable venue for future events.

Finally, the reduced number shortage of leaflets was again due to the large number of
attendees as well as some attendees taking more than one leaflet. However, we will strive to
do better next time and print more leaflets as well as having e-versions available online.

I hope you will find the above arrangements satisfactory. As a compensation for the
inconvenience you have suffered, we would like to give you two free tickets for the TV Games
Exhibition 2011 which is coming up in a few months’ time.

Thank you for your continued support of our exhibitions.

Yours sincerely

John Wong

John Wong
Encl.

1 ecadamf
March 2011
 ELC3203
Complaint Letters: Adjustment Letter
Student A
Work with student B. You are missing 13 words from the letter (1-13) which
student B will explain to you. You should explain the words (a-m) to student B. Do
not say the word.
 It means…  It begins with…
 It is similar to…  It has ‘_’ letters
 It’s a noun/verb/adjective..  It has ‘_’ syllables

Exhibition Services
Exhibitions International
33 Kadoorie Avenue
Kowloon

13 March 2011

Mr Michael Leung
Flat 303 Lucky Mansions
856 Cheung Sha Wan Road
Cheung Sha Wan
Kowloon

Dear Mr Leung

Re: Sounds Systems Exhibition 2011

I am writing on _____________(1) of Exhibitions International to apologise (a) for the

matters you _____________(2) in your letter dated 10 March 2011. We have investigated
(b) your complaints and would like to report the following facts to you.

First, _____________(3) the problem of on-line registration, the difficulty (c) was
_____________(4) by a large number of on-line requests (d) from our clients which caused
serious network congestion. We have _____________(5) our Internet Service Provider to
increase the transmission speed so that the registration process could be improved (e)in the
future.

Regarding (f) the _____________(6) problem, we under-estimated (g) the number of

participating organisations and attendees. We thought that the exhibition centre would be
big enough for all of them, although unfortunately (h), it proved to be too small.
_____________ (7) improve the quality of our service, we will make more
_____________(8) estimates and book a suitable venue.

Finally, the shortage (i) of leaflets was again ____________ (9) the large number of
_____________(10). Some attendees took more than one leaflet (j). However, we will strive
(k) to do better next time and print more leaflets.

I hope you will find the above _____________(11) satisfactory (l). As a _____________(12)
for the inconvenience (m) you have suffered, we would like to give you two free tickets for
the TV Games Exhibition 2011 which is coming up in a few months’ time.

Thank you for your continued support of our exhibitions.

Yours ______________(13)

James Wong

James Wong
Encl.

2 ecadamf
March 2011
 ELC3203
Complaint Letters: Adjustment Letter
Student B
Work with student A. You are missing 13 words from the letter (a-m) which
student A will explain to you. You should explain the words (1-13) to student A.
Do not say the word.

 It means…  It begins with…

 It is similar to…  It has ‘_’ letters
 It’s a noun/verb/adjective..  It has ‘_’ syllables

Exhibition Services
Exhibitions International
33 Kadoorie Avenue
Kowloon

13 March 2011

Mr Michael Leung
Flat 303 Lucky Mansions
856 Cheung Sha Wan Road
Cheung Sha Wan
Kowloon

Dear Mr Leung

Re: Sounds Systems Exhibition 2011

I am writing on behalf (1) of Exhibitions International to _____________(a) for the matters

you mentioned (2) in your letter dated 10 March 2011. We have _____________(b) your
complaints and would like to report the following facts to you.

First, concerning (3) the problem of on-line registration, the ___________(c) was caused (4)
by a large number of on-line _____________(d) from our clients which caused serious
network congestion. We have contacted (5) our Internet Service Provider to increase the
transmission speed so that the registration process could be _____________(e) in the future.

_______________(f) the overcrowding (6) problem, we _____________(g) the number of

participating organisations and attendees. We thought that the exhibition centre would be big
enough for all of them, although _____________(h), it proved to be too small. In order to (7)
improve the quality of our service, we will make more accurate (8) estimates and book a
suitable venue.

Finally, the _____________(i) of leaflets was again due to (9) the large number of attendees
(10). Some attendees took more than one _____________(j). However, we will __________
(k) to do better next time and print more leaflets.

I hope you will find the above arrangement (11) _____________(l). As a compensation (12)
for the ________________ (m) you have suffered, we would like to give you two free tickets
for the TV Games Exhibition 2011 which is coming up in a few months’ time.

Thank you for your continued support of our exhibitions.

Yours sincerely (13)

James Wong

James Wong

Encl.

3 ecadamf
March 2011
 ELC3203
Complaint Letters: Adjustment Letter
Exhibition Services
Exhibitions International Read the following letter. What problems
33 Kadoorie Avenue can you identify with the content? Look at
Kowloon the reasons and solutions given to the
customer.
13 March 2011

Mr Michael Leung
Flat 303 Lucky Mansions
856 Cheung Sha Wan Road
Cheung Sha Wan
Kowloon

Dear Mr Leung

Re: Sounds Systems Exhibition 2011

I am writing on behalf of Exhibitions International to apologise for the matters you

mentioned in your letter dated 10 March 2011. We have investigated your
complaints and would like to report the following facts to you.

First, concerning the problem of on-line registration, the difficulty was caused by
the low capacity of our server. This was a cost saving measure as a higher
capacity server would be too expensive. In future, we will try to borrow capacity
from other companies.

Regarding the overcrowding problem, we under-estimated the number of

participating organisations and attendees. A larger venue was available, but due
to the incompetence of our junior manager, the booking was not made in time.
You will be pleased to know that the junior manager has been dismissed so this
problem will not reoccur in the future.

Finally, the shortage of leaflets was the result of our clerical staff being unable to
count. The guilty staff have already been reprimanded and in future we will print a
larger quantity to ensure that all customers can get one.

I hope you will find the above arrangements satisfactory. As a compensation for
the inconvenience you have suffered, we would like to give you two free tickets
for the TV Games Exhibition 2011 which is coming up in a few months’ time.

Thank you for your continued support of our exhibitions.

Yours sincerely

John Wong

John Wong
Encl.

4 ecadamf
March 2011