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    Digitalization GoogleForms

    Uploaded by

    MANIKA PURI
    The document is a survey about digitalization and internet banking. It contains 14 questions regarding customers' use of e-banking, their preferences for banks, reasons for using or not using online services, satisfaction levels, and what would encourage greater use of internet banking. Respondents are asked to provide their name, age, banking habits and opinions on issues like security, convenience and fees. Their answers will be kept private and confidential and used only for research purposes.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Digitalization GoogleForms

    Uploaded by

    MANIKA PURI
    108 views3 pages
    The document is a survey about digitalization and internet banking. It contains 14 questions regarding customers' use of e-banking, their preferences for banks, reasons for using or not using online services, satisfaction levels, and what would encourage greater use of internet banking. Respondents are asked to provide their name, age, banking habits and opinions on issues like security, convenience and fees. Their answers will be kept private and confidential and used only for research purposes.

    Original Description:

    questionnaire of digitalization / establishing strong digital footprints

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    The document is a survey about digitalization and internet banking. It contains 14 questions regarding customers' use of e-banking, their preferences for banks, reasons for using or not using online services, satisfaction levels, and what would encourage greater use of internet banking. Respondents are asked to provide their name, age, banking habits and opinions on issues like security, convenience and fees. Their answers will be kept private and confidential and used only for research purposes.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    108 views3 pages

    Digitalization GoogleForms

    Uploaded by

    MANIKA PURI
    The document is a survey about digitalization and internet banking. It contains 14 questions regarding customers' use of e-banking, their preferences for banks, reasons for using or not using online services, satisfaction levels, and what would encourage greater use of internet banking. Respondents are asked to provide their name, age, banking habits and opinions on issues like security, convenience and fees. Their answers will be kept private and confidential and used only for research purposes.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    02/07/2019 Digitalization

    Digitalization
    Dear valued respondent,
    We are conducting a research study on “Digitalization”. I am very pleased to have you as my
    respondent & really appreciate your contribution to this academic exercise. Your inputs will
    provide the most valuable
    information in disseminating finding for my project. The information given will be treated as private &
    confidential & will only be used for the purpose of this research only.

    * Required

    1. Name of the Customer *

    2. Age Group *
    Mark only one oval.

    below 18 years
    18-21 years
    21-30 years
    31-40 years
    40-50 years
    51 years and above

    3. Do you use E-Banking *


    Mark only one oval.

    Yes
    No

    4. If "No", why?
    Mark only one oval.

    Don't trust Internet Services when it comes to managing my money


    Online Services don't enable me to do what I want to do
    I prefer to have pesonal human relations
    Find the process too difficult

    5. Manual Banking is more convenient than Internet Banking *


    Mark only one oval.

    Strongly disagree
    Disagree
    Neutral
    Agree
    Strongly agree

    https://docs.google.com/forms/d/1QaNV8AYN6F5nBdPHkzAuwj6VzdkMQejSJlRApkwn1qk/edit 1/3
    02/07/2019 Digitalization

    6. Are Service charges for Internet Banking fair? *


    Mark only one oval.

    Yes
    No

    7. Tick which Bank you prefer? *


    Check all that apply.

    HDFC
    ICICI
    AXIS
    IndusInd
    Others

    8. Why this bank? *


    Mark only one oval.

    Service is good
    They provide Security
    Cheaper Service Charges

    9. Which one is the main reason for you to use E-Banking? *


    Check all that apply.

    Better Information
    Simplification of processes
    24 hours Services
    Limited time Available

    10. Which type of service mostly you use on net-Banking? *


    Check all that apply.

    Balance & Transaction History Search


    Online Fund Transfer
    Card to Card Fund Tranfer
    Opening & Closing of Accounts
    Open FD
    Lock/ Activate Debit Cards /ATM
    Request a Cheque Book
    Flight/Railway Pass/Ticket
    Shopping
    Share Payment

    Other:

    https://docs.google.com/forms/d/1QaNV8AYN6F5nBdPHkzAuwj6VzdkMQejSJlRApkwn1qk/edit 2/3
    02/07/2019 Digitalization

    11. Frequency of Transaction? *


    Mark only one oval.

    2-3 time per week


    Daily
    Once per Month
    Once per week

    12. Are Transactions through Internet secure? *


    Mark only one oval.

    Strongly disagree
    Disagree
    Neutral
    Agree
    Strongly agree

    13. Degree of satisfaction from the service via internet comparatively to service via banks *
    Mark only one oval.

    Very High
    High
    Not at all
    Some
    Little

    14. What would encourage you to use more online Banking ? *


    Check all that apply.

    Rewards(Discounted fees for certain Services)


    Simpler/ Clearer Service
    Higher Security
    Free Transactions

    Powered by

    https://docs.google.com/forms/d/1QaNV8AYN6F5nBdPHkzAuwj6VzdkMQejSJlRApkwn1qk/edit 3/3

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