Lampiran : Hasil Uji Statistik Normalitas Data

Case Processing Summary

Cases
Valid Missing Total
N Percent N Percent N Percent
Skore_mutu 97 100.0% 0 .0% 97 100.0%
Skore_kepuasan 97 100.0% 0 .0% 97 100.0%

Descriptives
Statistic Std. Error
Skore_mutu Mean 75.94 .270
95% Confidence Interval for Lower Bound 75.40
Mean Upper Bound 76.47
5% Trimmed Mean 76.01
Median 76.00
Variance 7.079
Std. Deviation 2.661
Minimum 70
Maximum 80
Range 10
Interquartile Range 4
Skewness -.478 .245
Kurtosis -.741 .485
Skore_kepuasan Mean 67.52 .408
95% Confidence Interval for Lower Bound 66.71
Mean Upper Bound 68.33
5% Trimmed Mean 67.53
Median 68.00
Variance 16.148
Std. Deviation 4.018
Minimum 51
Maximum 76
Range 25
Interquartile Range 6
Skewness -.342 .245
Kurtosis 1.882 .485
Lampiran : Hasil Uji Statistik Univariat

Statistics
Usia Pendidikan Pekerjaan Mutu Kepuasan
N Valid 97 97 97 97 97
Missing 0 0 0 0 0

Usia
Cumulative
Frequency Percent Valid Percent Percent
Valid 21-40 th 51 52.6 52.6 52.6
41-60 th 31 32.0 32.0 84.5
> 60 th 15 15.5 15.5 100.0
Total 97 100.0 100.0

Pendidikan
Cumulative
Frequency Percent Valid Percent Percent
Valid Rendah (SD) 16 16.5 16.5 16.5
Menengah (SMP/SMA) 58 59.8 59.8 76.3
Tinggi (Perg Tinggi) 23 23.7 23.7 100.0
Total 97 100.0 100.0

Pekerjaan
Cumulative
Frequency Percent Valid Percent Percent
Valid Tidak Bekerja 45 46.4 46.4 46.4
Bekerja 52 53.6 53.6 100.0
Total 97 100.0 100.0

Mutu
Cumulative
Frequency Percent Valid Percent Percent
Valid Rendah 45 46.4 46.4 46.4
Tinggi 52 53.6 53.6 100.0
Total 97 100.0 100.0

Kepuasan
Cumulative
Frequency Percent Valid Percent Percent
Valid Tidak Puas 46 47.4 47.4 47.4
Puas 51 52.6 52.6 100.0
Total 97 100.0 100.0
Lampiran : Hasil Uji Statistik Bivariat Shi-Square

Case Processing Summary

Cases
Valid Missing Total
N Percent N Percent N Percent
Usia * Kepuasan 97 100.0% 0 .0% 97 100.0%
Pendidikan * Kepuasan 97 100.0% 0 .0% 97 100.0%
Pekerjaan * Kepuasan 97 100.0% 0 .0% 97 100.0%
Mutu * Kepuasan 97 100.0% 0 .0% 97 100.0%

Usia * Kepuasan

Crosstab
Kepuasan
Tidak Puas Puas Total
Usia 21-40 th Count 16 35 51
Expected Count 24.2 26.8 51.0
 % within Usia 31.4% 68.6% 100.0%
41-60 th Count 21 10 31
Expected Count 14.7 16.3 31.0
% within Usia 67.7% 32.3% 100.0%
> 60 th Count 9 6 15
Expected Count 7.1 7.9 15.0
% within Usia 60.0% 40.0% 100.0%
Total Count 46 51 97
Expected Count 46.0 51.0 97.0
% within Usia 47.4% 52.6% 100.0%

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 11.354a 2 .003
Likelihood Ratio 11.588 2 .003
Linear-by-Linear Association 7.650 1 .006
N of Valid Cases 97
a. 0 cells (.0%) have expected count less than 5. The minimum expected
count is 7.11.

Pendidikan * Kepuasan

Crosstab
Kepuasan
Tidak Puas Puas Total
Pendidikan Rendah (SD) Count 5 11 16
Expected Count 7.6 8.4 16.0
% within Pendidikan 31.2% 68.8% 100.0%
Menengah Count 24 34 58
(SMP/SMA) Expected Count 27.5 30.5 58.0
% within Pendidikan 41.4% 58.6% 100.0%
Tinggi (Perg Count 17 6 23
Tinggi) Expected Count 10.9 12.1 23.0
% within Pendidikan 73.9% 26.1% 100.0%
Total Count 46 51 97
Expected Count 46.0 51.0 97.0
% within Pendidikan 47.4% 52.6% 100.0%
 Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 9.001a 2 .011
Likelihood Ratio 9.263 2 .010
Linear-by-Linear Association 7.770 1 .005
N of Valid Cases 97
a. 0 cells (.0%) have expected count less than 5. The minimum expected
count is 7.59.

Pekerjaan * Kepuasan

Crosstab
Kepuasan
Tidak Puas Puas Total
Pekerjaan Tidak Bekerja Count 15 30 45
Expected Count 21.3 23.7 45.0
% within Pekerjaan 33.3% 66.7% 100.0%
Bekerja Count 31 21 52
Expected Count 24.7 27.3 52.0
% within Pekerjaan 59.6% 40.4% 100.0%
Total Count 46 51 97
Expected Count 46.0 51.0 97.0
% within Pekerjaan 47.4% 52.6% 100.0%

Chi-Square Tests
 Asymp. Sig. Exact Sig. Exact Sig.
Value df (2-sided) (2-sided) (1-sided)
Pearson Chi-Square 6.683a 1 .010
Continuity Correctionb 5.671 1 .017
Likelihood Ratio 6.774 1 .009
Fisher's Exact Test .014 .008
Linear-by-Linear Association 6.614 1 .010
N of Valid Casesb 97
a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 21.34.
b. Computed only for a 2x2 table

Mutu * Kepuasan

Crosstab
Kepuasan
Tidak Puas Puas Total
Mutu Rendah Count 29 16 45
Expected Count 21.3 23.7 45.0
% within Mutu 64.4% 35.6% 100.0%
Tinggi Count 17 35 52
Expected Count 24.7 27.3 52.0
% within Mutu 32.7% 67.3% 100.0%
Total Count 46 51 97
Expected Count 46.0 51.0 97.0
% within Mutu 47.4% 52.6% 100.0%

Chi-Square Tests
 Asymp. Sig. Exact Sig. Exact Sig.
Value df (2-sided) (2-sided) (1-sided)
Pearson Chi-Square 9.755a 1 .002
Continuity Correctionb 8.523 1 .004
Likelihood Ratio 9.913 1 .002
Fisher's Exact Test .002 .002
Linear-by-Linear Association 9.654 1 .002
N of Valid Casesb 97
a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 21.34.
b. Computed only for a 2x2 table