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    Format For Course Curriculum Program: MBA (Insurance & Banking) Course Title: Branch Banking - Operations Course Code: MIN 207 Credit Units:03

    Uploaded by

    Bharat Mahajan
    This document provides a course curriculum for a "Branch Banking - Operations" course that is part of an MBA program in Insurance and Banking. The 3 credit course aims to help students understand various types of bank customers, resource mobilization, payment systems, and the importance of customer service. It covers topics like customer relationships, types of accounts, payment systems, technology-enabled banking, raising bank resources, customer relationship management, and distribution channels. Student learning will be assessed through continuous assessments, class participation and a final examination.

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    Format For Course Curriculum Program: MBA (Insurance & Banking) Course Title: Branch Banking - Operations Course Code: MIN 207 Credit Units:03

    Uploaded by

    Bharat Mahajan
    117 views4 pages
    This document provides a course curriculum for a "Branch Banking - Operations" course that is part of an MBA program in Insurance and Banking. The 3 credit course aims to help students understand various types of bank customers, resource mobilization, payment systems, and the importance of customer service. It covers topics like customer relationships, types of accounts, payment systems, technology-enabled banking, raising bank resources, customer relationship management, and distribution channels. Student learning will be assessed through continuous assessments, class participation and a final examination.

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    syllabus

    Original Title

    1448201461067724

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    This document provides a course curriculum for a "Branch Banking - Operations" course that is part of an MBA program in Insurance and Banking. The 3 credit course aims to help students understand various types of bank customers, resource mobilization, payment systems, and the importance of customer service. It covers topics like customer relationships, types of accounts, payment systems, technology-enabled banking, raising bank resources, customer relationship management, and distribution channels. Student learning will be assessed through continuous assessments, class participation and a final examination.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    117 views4 pages

    Format For Course Curriculum Program: MBA (Insurance & Banking) Course Title: Branch Banking - Operations Course Code: MIN 207 Credit Units:03

    Uploaded by

    Bharat Mahajan
    This document provides a course curriculum for a "Branch Banking - Operations" course that is part of an MBA program in Insurance and Banking. The 3 credit course aims to help students understand various types of bank customers, resource mobilization, payment systems, and the importance of customer service. It covers topics like customer relationships, types of accounts, payment systems, technology-enabled banking, raising bank resources, customer relationship management, and distribution channels. Student learning will be assessed through continuous assessments, class participation and a final examination.

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    of 4

    Annexure CD 01

    FORMAT FOR COURSE CURRICULUM


    Program: MBA (Insurance & Banking)
    Course Title: Branch Banking - Operations
    Course Code: MIN 207

    Credit Units:03

    P/S

    SW/F
    W

    32

    TOTAL
    CREDIT
    UNITS
    03

    Course Objectives: The Course inputs will help the students to understand the various types of Customers, Mobilisation of Resources, Payment &
    Settlement system used by Indian Banks; IT enabled services and importance of Customer service with an overview of related legislations.

    Pre-requisites: Any graduate can do it


    Student Learning Outcomes:
    Sl.01 Appreciate and Understand the relationships enjoyed by a customer with banks.

    Sl.02 Appreciate and Understand various types of customers who can open bank accounts.
    Sl.03 Appreciate the understand of Payment & Settlement system in Banks including IT enabled remittances services & products
    Sl.04 Appreciate and Understand the various alternative delivery channels and e-services, role of IDRBT Bank net and RBI vision and guidelines on security and risk mitigation for
    electronic banking

    Sl.05 Appreciate and understand concept of CASA & mobilization of Resources and types of deposit products, money market instrument etc.
    SI.06 Appreciate and understand role of Regulator and Voluntary Organizations in regulating the CRM in banks
    Sl.07 Appreciate and Understand various distribution channels
    Sl.08 It is a student centric module where offers good scope for updation and being current on the subject

    Course Contents/Syllabus:
    Weightage (%)
    Module I: Banker Customer Relationships
    Definition of a customer, Various Types of Relationships between Customers and Banks

    10

    Module II: Types of Customers


    Individuals, Joint Accounts, Proprietorship and
    Liability Partnership, Trusts and Societies

    20
    Partnership, Limited Companies -

    Pvt. and Public ltd., Limited

    Module III: Payment and Settlement System in India

    15

    Importance of Payment and settlement in Banks, Payment and settlement Act, Collection and Clearing of
    negotiable instruments, Functions & Importance of Clearing House Cheque Truncations System, MICR centers,
    Remittances Cash Management Services , RTGS, NEFT,ECS and ASBA. Interbank Mobile Payment Systems (IBMPS)
    Module IV: Technology enabled Products & e-Services

    20

    Electronic Banking Core Banking Electronic Products Distribution Channels, Teller at Bank Counters, Cash
    Dispensers, ATMs Home Banking (Personal and Corporate)
    On line Banking Internet Banking, e business, E-Pay, Personal Identification Number and their use in
    conjunction with Net Banking, Credit and Debit Cards.
    Role and uses of Technology up gradation, Global developments in Banking Technology, Impact of Technology on
    Quality anf Banking services, Protecting the confidentiality and secrecy of Data.
    IDRBT, Banknet, RBI Net
    RBI Vision and guidelines on Security and Risk Mitigation measures for Electronic Banking
    Disaster Management
    Module V: Raising Resources in Banks

    10

    Introduction to Products used for raising Resources, their need and importance, various types of Deposit A/cs CASA, Savings Current, Fixed/Term deposits including Recurring Deposits, Money Market Instruments and External
    Bonds, etc.
    Module VI: Customer Centric Policies & Customer Relationship Management

    15

    Obligations of Banks under Banking Codes and Standards Board of India An overview of Individual Banks Policies
    on Collection of cheques / Instruments, Compensation matters, Fair Practices Codes & Standards and Fair Lending
    Practices Code etc..
    Module VII: Distribution channels for Banking Services
    Brick and Mortar Branches of Banks,
    Banking Correspondents, Direct Selling Agents.
    Regional Rural Banks and Co-Operative Banks

    05

    Module VIII: Beyond Class Room


    : A student centric module wherein students will be required to READ, COMPREHEND, PRESENT LEARN &DISCUSS
    Articles/ Reports etc. as identified / selected by them OR Core faculty on matters relating to Banking,

    05

    Pedagogy for Course Delivery:

    Power point presentation


    Class participation and discussions relating to the course content
    Assignments
    Lectures
    Case Study methodology

    Lab/ Practicals details, if applicable: NA


    List of Experiments: NA

    Assessment/ Examination Scheme:

    NA

    Theory L/T (%)

    Lab/Practical/Studio (%)

    End Term Examination

    Theory Assessment (L&T):


    Continuous Assessment/Internal Assessment

    Components (Drop
    down)

    CT I

    CT II

    End Term Examination

    CP

    A
    70

    Weightage (%)

    10

    10

    Lab/ Practical/ Studio Assessment: NA


    Continuous Assessment/Internal Assessment
    Components (Drop down
    Weightage (%)

    Text & References:

    Banking Theory & Practice , K.C.Shekhar & Lekshmy Shekhar Vikas ,


    RBI Website and reading of an Economic / Business daily and a Business Magazine regularly

    Any other Study Material:


    Daily News papers & Business Mmagazines

    End Term Examination

    Updated 28th May, 2014

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