Thanks to feedback from our customers, we have a better understanding of what could help them to feel safer in their home. Here are some of the actions we’ve taken so far to help: 🟣 reworking the information we have available on anti-social behaviour (ASB) 🟣 employed an extra contractor to help make door entry system repairs quicker 🟣 developed a ‘Good Neighbour Guide’ to help prevent ASB issues 🏡 View the other actions we're taking to make sure customers feel safe: https://lnkd.in/eTTmcvkg
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Have you recently listened in to the phrases your team are using when responding to customers? Our simple Checklist will help you to determine whether your people need more help in understanding how to respond positively, constructively or empathetically. Download our checklist here - https://lnkd.in/gKR_H_Yt
Checklist and guide:Phrases to listen out for and eliminate from customer service responses
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Executive Coach | Professional Keynote Speaker | Staff Trainer and Leadership Trainer | DiSC Facilitator | CEO and Founder | Over 700 Endorsements
How to deal with difficult customers? Emotional intelligence to the rescue https://buff.ly/3UeuoIP
How to deal with difficult customers? Emotional intelligence to the rescue
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If this is you today, your customers are collectively telling you something. Enquiries are always going to be part of supporting customers, but if the volumes are high, ask yourself: - Did we provide enough information to help the customer? - Were there any surprises that you could have warned them about? - Could you have laid out the charges in a more transparent way? While no-one likes an increase, it’s particularly frustrating for customers when the information available to them is not to a good standard. Much of the mistrust between RPs and customers is associated with a lack of transparency, making the same mistakes, and feeling ‘done to’. Every enquiry is a learning opportunity for your team and your organisation, and information that will make everyone happier if you understand and action it. Don't waste the opportunity to hear what your customers are telling you. #ServiceCharges #SocialHousing #CustomerExperience #FailureDemand
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We're here to keep our customers comfortable. Let us know how we did by writing us a review today. Click here >> bit.ly/3FfNkP2 We appreciate your support! #CustomerFeedback #FamilyBusiness #PropaneDeliveries #WichitaFallsTX
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Award Winning Motivational Keynote Speaker & Seminar Leader providing fun and informative presentations.
It's rare, but sometimes we lose a customer. We try everything to restore the relationship. We apologize, and we offer compensation and restitution. We even offer to have someone punished or publicly humiliated. We can't save them all. What do we do if we goofed? Sometimes we do blow it. If you have tried your best to satisfy the customer, you have done all that you can. Try not to take it personally. Try not to rehash it with your coworkers or over and over in your own mind. Pick yourself back up and use the experience as a case study. Use this situation as an opportunity to improve. #WelchlinCommunicationStrategies #OneLastTime
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Community Engagement Manager FDA, BA (Hons) PGCE, MA Specialising in working with communities, programming and co-creation.
Brilliant workshop on Managing Conflict with Hampshire Cultural Trust yesterday! Such a useful tool as we navigate the world of customer service in the event industry. Has anyone noticed that people’s attitudes have shifted since lockdown? It’s so noticeable that we are having more and more confrontational conversations.
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Customers love a friendly toned person, someone who understands their emotions in-depth and can respond to it accordingly. Just finished "Creating Positive Conversations with Challenging Customers" by Myra Golden! and I have learnt that customers appreciate it more often when they are heard, valued and offered reasonable solutions quickly to resolve their challenges. Check it out: https://lnkd.in/gh8_MhPt #challengingenvironment, #customerservice, #positivityiskey
Certificate of Completion
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For anyone working in a customer facing role, the ability to connect with and assist customers with care and understanding is essential for creating positive outcomes. In our latest video, Helen explains how to navigate these customer conversations with compassion and empathy by employing four key elements: circumstances, impacts, needs, and support. Watch now ⬇️ https://lnkd.in/eVuZkepz #CustomerSupport #VulnerableCustomers #EmpathyInAction #Vulnerability #VulnerableCustomers #ConsumerVulnerability
Empathy in Action: The 4 Elements to Supporting Vulnerable Customers
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The growing trend of increased customer hostility has meant that the ability to effectively resolve conflicts has become an essential skill. We are proud to launch the 'WorldHost Dealing with Conflict' training, equipping employees with the strategies to handle anger, abuse and conflict, and de-escalate situations. Read more: https://ow.ly/vkGr50QKFXS #customerservice #workplacetraining #conflictresolution
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Service Leadership: Coaching service leaders and their teams to design cultures of service excellence, and to deliver standout customer experiences that delight every customer ... every time!
When your children go quiet, where does your mind go? What are they up to? Customers are no different. There is good reason to be concerned when they go silent. It’s also probably too late. Disgruntled customers generally vote with their feet without so much as a whimper as to why. And because no one is complaining about the quality of your service, the assumption is that all is fine. (As an aside, I personally believe ‘fine’ is the most dangerous word in the dictionary. It’s a smokescreen word used to divert discussion when all is not well.) Customer silence is a RED flag, not a green one. Be sure to have regular dialogue with your customer base seeking ways to be of greater service … it’s business imperative number one. When it comes to service, silence is NOT golden. #serviceexcellence #serviceleadership #designdeliverdelight #whoserveswins
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