8x8’s Post

Success often rests on people, process and technology. #AdobeGovForum is all about the people... the people we serve. And the leaders who have dedicated their lives and careers to #publicservice. Last chance to register - be inspired, connect and collaborate - with this incredible group of #CX and #digital transformational leaders. Hear their stories and so many more... https://lnkd.in/gr47guP8.

One of the most critical skills for CX leaders, and this has been true for as long as I can remember, is the skill of ‘influence’. I’m going to go out on a limb here and say many in the role approach this through a data-led strategy. Here’s an example: you have data on what customers want through surveys; therefore, you can use this to influence change in your organization. Here’s a little secret: it doesn’t work that way. How do you influence then? (Glad you asked.) Reciprocity: Offer assistance or valuable resources to others. This will create a sense of obligation to reciprocate. Important to note that you need to keep score here. If the other side doesn’t reciprocate, move on. Social Proof: Gain and express support from others. This demonstrates that your ideas have backing and are worth considering. Alignment: Align your requests with the existing beliefs and objectives of the individual you need to influence. This will foster agreement and support. Give it a try. Let me know how it goes. #cx #customerexperience #leadership #influence

It can be challenging for business leaders to define #workculture because it’s constantly shifting based on internal and external influences. In this Gallup post, Allan Watkinson and Rohit Kar discuss how leaders should define and influence #organizational #culture. https://hubs.ly/Q02rjlnl0 #customerexperience #CX #customersupport #TheUncommonBPO #PuttingPeopleFirst #GrowWithGlowTouch

What an incredible day at the DisruptHR Ottawa event! It was inspiring to see so many companies recognized for their HR excellence. Kudos to the brave presenters who shared their best practices in rapid-fire sessions and to the keynote speakers who set the tone for an insightful day. 💡 Key Takeaways: Ella Bates: Discover what brings joy and energy to your employees. Roula Eid , ORSCC , PCC, ACTC Eid: Laughter and authenticity enhance collaboration. Urooj Qureshi: Psychological safety is vital in navigating change. Stepan Arman: Rethink hiring criteria to focus on essential skills. Stephanie Burgetz, M.Ed., PGCC, CTDP: Coach both aspiring and non-aspiring leaders. Marie Hogan: Use positive, specific feedback to engage your team. Thank you to all the speakers and organizers for a transformative experience! #DisruptHR #HRInnovation #Leadership

Elevate Your Executive Presence Explore our latest blog on TalentoHC's website: https://lnkd.in/enTs_H-j. Uncover how to cultivate an executive presence that empowers future leaders, celebrates inclusive workforces, and enhances decision-making. Take a step toward building a strong executive presence that inspires, innovates, and drives organizational excellence. #ExecutivePresence #DiversityInLeadership #EmpowerLeadership

We also FIRE our Clients. At AMPL, we believe that success starts with our TEAM. We value and respect the people who make everything happen.  We are proud to have built a safe space where every employee feels supported, and we prioritize their well-being above all. If a client treats our team with disrespect or engages in any form of misdemeanor, we take swift action. It is one thing that is a Non-negotiable. An amazing team is irreplaceable. And no one should tolerate rude clients. So, we gladly part ways with clients who fail to uphold basic human decency because we know that we will always find the right people, and better ones— who appreciate the work we do. We stand by our team every step of the way. If you would like to be a part of our team get in touch with us via DMs or Comment down below. . . . #EmployeeWellbeing #BetterClients #Business #WorkplaceRespect #Leadership #marketingagency

Digital leaders face a significant opportunity to transform their companies. McKinsey's research highlights that successful digital transformations can potentially double EBITDA and create a tenfold advantage in areas like employee productivity and customer experience. To achieve such substantial impacts, companies need to address multiple dimensions of digital transformation. Here are 8 principles to consider: Source: McKinsey #DigitalTransformation #Leadership #Growth

A lot of companies boast about their "mature" CX. But how much does that self-confidence truly reflect what's actually happening on the ground? Are your leaders and frontline staff in sync about your CX strengths and weaknesses? Or is there a disconnect? Eecutives often have a rosier view of their CX than employees dealing with customers every day. The truth lies somewhere in between – in the gap between what your team thinks is happening and the reality customers experience. Misaligned teams lead to inconsistent experiences, breeding distrust both inside and out. You can't fix what you don't see objectively. Conduct a brutally honest assessment that compares leadership perception to the day-to-day reality your employees face. Only then can you start making CX improvements that actually matter. What's ONE question you could ask your frontline staff to uncover hidden CX problems? #customerexperience #management #strategy

**EARLY BIRD DEADLINE THURSDAY, MARCH 28!! Experience the midwest region’s largest, most powerful conference focused on continuous improvement and organizational excellence! Explore excellence in leadership, customer focus, workforce engagement, operations, innovation, resilience, and other performance drivers! Discussions will focus on tools, methods, insights, and proven practices that help you improve your processes and results. And this conference will offer unique and powerful ways to network, connect, and EXcel together. KEYNOTE SPEAKERS - Two powerful voices who will help us ignite our spark: Phyllis Braxton "Change is Inevitable; Progress is Optional — Facilitating Cultural Change" Anne Bonney "Ignite Your Shift: Thriving Through the Chaos of Change" And don't forget that because of our partnership with PEN, IQC Members get special member pricing for igniteEX https://lnkd.in/e8zqKbDt #iqc #irpe #makeiowaexcellent #journeytogether #neverstopimproving #processimprovement #quality #baldrige #iowarecognitionforperformanceexcellence #performanceexcellence #igniteex2024 #igniteex #conference

I'm delighted to share Gagen MacDonald's new white paper, Five Priorities in 2024 for Human-Centric Leaders. We firmly believe that organizations centered around people are best positioned to flourish in these dynamic times, so you’ll see we take a people-first approach to these topics. In the paper, several of my Gagen MacDonald colleagues share recommended actions that leaders can take to be more effective across five priority areas:   1.          Advancing from Change Strategies to Adoption Strategies 2.          Resetting and Recasting the People Manager Role 3.          Broadening the Aperture Around Returning to Work 4.          Integrating AI: The CCO’s New Frontier 5.          Aligning and Navigating Ever-Conflicting Stakeholder Priorities   As we lead through disruption in 2024, let’s engage in dialogue, share insights, and build a future where work transcends boundaries. I look forward to your comments and feedback. https://bit.ly/3wxw4US #2024trends #culture #humancentricleadership